OBJECTIVE:

Program Manager | Senior Project Manager for an organization that requires accountability, integrity, and strong technical knowledge in Information Technology (IT), and demonstrated competencies for problem solving, organization, and implementation to drive breakthrough results. Currently specializing in implementation, configuration, training and adoption of Enterprise Work Management ( Confidential - formerly known as AtTask) as well as AGILE Methodology (PMI-ACP certification pending - target October 2016). Experience with other Project Management tools such as HP’s Project & Portfolio Management (PPM) Center, MS Project, and Primavera.

SUMMARY:

• 30+ years of experience with increasing responsibility, leading technical projects, problem solving, demonstrating analytical, organization, innovation, and communication excellence while creating organizational efficiency. A proven track record for creating cost savings, managing risk, collaborating Confidential all levels of organization, and embracing challenges and opportunities to grow business value.
• Ability to learn, embrace and leverage new technology, project management and work management tools, and champion alignment and efficiencies in myriad of business applications. Champion for Process Improvement and Cultural Change.
• Demonstration of sound decision making when presented with rapidly changing facts, effectively communicating and acting on time sensitive critical path milestones.
• Attention to detail in evaluating requirements, communicating expectations, and directing implementation plans.
• Integrity in personal conduct, relationship building, and leadership practices that attract and maintain high performing teams and key customers.
• Demonstrate ability to embrace new technology, processes, and opportunities to advance the organization through continuous learning and accountability.
• Effectively analyzes processes and procedures to produce streamlined, repeatable, and profitable operations.
• Execution of projects with an ownership mentality bringing “whatever it takes” commitment to delivering client and stakeholder expectations
• Managed from 9 to 12 projects simultaneously representing between $80,000 to $500,000 in revenue.
• Strategic thinking in organizing PMOs: author a PM handbook bringing alignment and consistency to product delivery
• Designed / implemented Project Management Office and System Development Life Cycle methods (Noveda).
• Managed development of an integrated portal supporting more than 200 Mellon Investor Services clients with each implementation representing $1 Million in revenue.
• Resolved client requirements against scope of work through a $30,000 custom interface.
• Innovated project metrics dashboard utilizing Access SQL which provided near real time update on project status, increasing communication to office business managers and client expectations.
• Initiated Agile project management applied to business analyst team’s expeditious and successful $ 1 Million implementation of process standardization for Mellon - ACS merger.
• Initiated Conference Room Pilots for a $ 20 Million Lucent World Class Service Center (WCSC) call center and organized the system requirements for 2,000 technicians within 3 months. The pilots were instrumental in overcoming bias within the User community.
• Innovation, “Build the Box,” exercise to engage the Confidential marketing organization in a $320,000 Enterprise Marketing Management “Brand Desktop” project that included Digital Asset Management and Workflow.
• Initiated escalation procedures to reduced liability and risk through consistency.
• Analysis of complex multi-phased project implementation ($190,000) including a successful pilot project.
• Analysis of production environment led to improvements in performance of payroll processing by more than 60% which reduced risk of missing a critical payroll window.
• Organized a 45 person Lucent/WCSC team of developers and 2,000 users spread across the US Confidential multiple locations for successfully completed $20Million investment

TECHNICAL SKILLS:

• Project Management
• System Development Life Cycle (SDLC)
• Waterfall
• Agile/Scrum/XP
• MS Project
• MS Office
• Excel
• PowerPoint
• Access
• Outlook
• Visio
• Confidential (AtTask)
• HP’s Project & Portfolio Management (PPM) Center
• Primavera
• SQL Server
• Unix
• C/C++
• Awk
• Pearl
• Informix
• Oracle
• Vendor Management
• OffShore Resource Management.

PROFESSIONAL EXPERIENCE:

Sr. Project Manager & Consultant

Confidential, Jersey City, NJ

• Assumed responsibility for the Interactive Portfolio Analyzer for Confidential which would provide Confidential with a holistic portfolio dashboard to support key pricing decisions. Successfully lead the implementation of the iPAC Dashboard for Iteration 1 using QlikView (Big Data Tool) for 250 Actuarial Corporate Users
• Assumed responsibility for another Dashboard (Consumer Value of New Business) taking the project through the complete Life Cycle to implementation for 100 Marketing Corporate Users, using the QlikView (Big Data) Tool.
• Lead the Pitch/Discovery effort for the Consumer Analytics Dashboard (Japan) which will use the QlikView (Big Data) tool to develop the first in a series of Corporate Actuarial Dashboards
• Assumed responsibility for a major initiative (Commercial Key Performance Indicators (KPI)) which would provide Confidential executives with an Analytics dashboard that would give Inward looking Portfolio Management and Outward looking Market/Customer Analytics from Big Data sources.

Sr. Project Manager & Consultant

Confidentialm, St. Louis, MO

• Assumed responsibility of the continued implementation of Confidential (Enterprise Work Management System - formerly known as AtTask), Adoption, Training, and System Administration for the entire IT organization of the company (300+ resources).
• Developed Queues, and Workflow processes for Shared Service Requests, Move Requests, and Firewall Rule Requests.
• Developed Executive Reports and Dashboards using Confidential .
• Assisted Suddenlink IT with Adoption and Implementation of Resource and Capacity Planning Tools within the core Confidential system.
• Documented Suddenlink IT M&Ps for Users, Portfolio Program and Project Managers as they applied to Confidential

Sr. Project Manager & Consultant

Confidential

• Assumed responsibility of the continued implementation of Confidential (Enterprise Work Management System - formerly known as AtTask) including Adoption, Training, and System Administration for the entire company (1,900+ resources).
• Developed (15) Queues, and Workflow processes for the establishment of ROM (Rough Order of Magnitude) and LOE (Level of Effort)Processes and Project Estimates using Confidential
• Developed E-Staff Reports and Dashboards for Senior Executive Team using Confidential .

Sr. Project/Program Manager

Confidential, New York, NY

• Assumed responsibility of the implementation of Confidential Adoption, Training, and System Administration for the entire Direct Business Organization (200+ resources).
• Managed 6 staff (BAs and Project Managers) as Senior Project Manager for the PMO in support of IT projects supporting the Direct Business initiative in replacing legacy systems

Sr. Project Manager & PMO Lead

Confidential, Branchburg, NJ

• Designed and Implemented the Noveda Workflow process for implementation of Noveda’s EnergyFlow and SunFlow products for Noveda clients. Documented PMO workflows and processes.
• Managed 6-10 professional staff across various groups while simultaneously managing client implementations.

Sr. Project Manager

Confidential, Parsippany, NJ

• Implemented Time Management systems for workforce integration with Ceridian HR & Payroll products.
• Directed 6- 10 professional staff (matrix) while managing the implementation of projects.

Sr. Project Manager & Consultant

Confidential, Florham Park, NJ

• Managed usage and legal compliance systems integration of legacy Confidential. Led the System Development Life Cycle (SDLC) migration of Mobility (Wireless) systems into the Confidential &T network.

Technical Project Manager & Consultant

Confidential, Morristown, NJ

• Managed the Confidential Human Resources Information Technology (HRIT) system for Performance and Development providing 58,000 global employees with web access for their annual review process.
• Managed the Unicode Conversion and Infrastructure for an HRIT district (including Off-Shore resources).

Sr. Project Manager & Consultant

Confidential, Secaucus, NJ

• Managed design and development of an integrated portal providing web access to comprehensive HR and Benefits systems for 200+ Corporate Clients and their employees.

Sr. Project Manager & Consultant

Confidential, Camden, NJ

• Development of the Brand Desktop (Enterprise Marketing Management System) as a central repository for digital media assets and content. The Brand Desktop also included a Workflow component for the approval of new assets.

Sr. Systems Engineer & Consultant

Confidential, Somerset, NJ

• Defined requirements for Confidential &T customer self-service website

Project Manager

Confidential, Piscataway, NJ

• Managed IT implementation of web-based Content Management System (Interwoven Teamsite) for Avaya Corporate portals as well as the Avaya Single Sign On application using Netegrity Siteminder.
• Managed a $20 Million World Class Service Center project to support 3 Call Centers and 2,000 agents. This was a complex Call Center application that included Computer Telephony Integration (CTI), a Call Center application (Vantive) and integration with “Expert Systems”. Responsibility included management of 12 direct reports.