SUMMARY:

• A disruptive, out of the box leader serving as an accomplished and results - oriented program / project management professional with exceptional negotiating and analytical skills. A leader and subject matter expert with emphasis on program management, strategic execution and customer/ stakeholder relationship development. Astute in identifying areas in need of improvement with the vision to develop, implement and execute successful action plans cross-functionally regarding sales, operations, services and vendor organizations for optimized performance and maximum financial return. Keenly knowledgeable in various technologies with sound understanding of how to serve the company’s overall strategy and competitive edge through leadership, collaboration and execution.
• Stellar ability to lead and manage multiple projects/ products, often revenue impacting, requiring collaboration among cross-functional resources often across a wide geographic area with strong ability to bridge various support groups to ensure all tasks are completed
• Proficient in delivering C-Level Executive Presentations/ Briefings; Expert ability to communicate, counsel and advise clearly and effectively, both orally and in writing with diplomacy and tact with all levels of staff and individuals. Natural ability to clearly articulate complex and abstract ideas
• Noted for Outstanding Thought Leadership, Coaching and Customer Service; Recognized by management, partners, colleagues, and peers as a key contributor and highly valued member of the team who balances project objectives while ensuring team engagement and enlisting stakeholders’ concurrence
• A strong team leader with clear ideas on how to optimize projects, operations and business processes to achieve company goals and serve customer needs; Organizes projects and mobilizes teams while simultaneously, maintaining structure and direction. Promotes insight and common understanding among team members via superior verbal and written communication skills and by resolving ambiguity; Seamlessly anticipate, prioritize, and delegate work activities and leverage indirect resources to meet objectives
• Leverages business knowledge and market trends to deliver recommendations; High-level ability to recommend improvement and standardization; Sees how problems can be solved and enlists support in executing new guidelines for consistently successful product creation and implementation
• Excels in customized service and support, and exhibits exceptional interpersonal and relationship building skill
• Professional Attributes: adaptable, responsive, persuasive, assertive, collaborative, inclusive, focused, perceptive, organized, methodical, and resourceful with keen attention to detail

TECHNOLOGICAL PROFICIENCIES:

• Mind mapping · Microsoft Office (Word/Excel/PowerPoint) · MS Project (project management) · Smartsheet · Clarizen · Spark · Survey Tools · Cloud · IoE/ IoT · Wired and Wireless Technologies (Wifi, Ethernet, Fiber, Coaxial Cable, etc.) · Web-based Procurement Portals · Web-based Video Conferencing Tools such as WebEx and Jabber
• Relevant Courses include Business Acumen, C-Level Executive Presentations, Consultative Selling, Professional Communications and Generational Motivation Seminar. Proficient in other software programs including INPUT, Salesforce, Microsoft Dynamics CRM, Photoshop, Seibel, Bocris, CHATT, SAART, ECRM, Phoenix, Sales Expert, and Predictive Dialer.

PROFESSIONAL EXPERIENCE:

Confidential, Research Triangle Park, NC

Program Manager

• As an intricate member of the Project Management Office for CTG, successfully managed the Jive to IBX Connections program as well as various projects. Functions include status reporting, Weekly Strategy sessions, milestone and deliverable tracking in an Agile atmosphere. Worked to increase continuous improvement across the team in a virtual setting amongst globally diverse stakeholders.

Program Manager

Confidential

• Successfully managed two sophisticated projects under the Growth and Acceleration pillar of the Global GTM group. Functions include status reporting, Weekly Strategy sessions, milestone and deliverable tracking in an Agile atmosphere.

Program Manager

Confidential

• Successfully leads Chief of Staff functions, Weekly Strategy sessions, ISO and Security projects including J. D. Power and Associates audits for the Technical Services Strategy and Operations and Customer Success division at Confidential, Inc. Serve as the Best Quality Champion, Business Continuity point of contact and compliance liaison for the team. Also managed Document repository and Budgeting (forecasting and expense tracking).Also created and maintains the Web Presence Strategy and Communications for TSSO. Responsible for new hire onboarding.
• Within the first week in this assignment, identified an area of improvement and implemented a plan that saved the division approximately 300K regarding the Doc Central Migration
• Led an effort to improve Customer/ Stakeholders experience and to ensure work was completed based on data and the course outlined in the Roadmap and Work Plan which I devised
• Took on the initiative to ensure JD Powers and Associates certification and was instrumental in making sure this effort was successful
• Created the TSSO New Hire Checklist as well as the TSSO ISO Compliance Training guide- initiatives that had never been done prior
• Served as a Subject Matter Expert and managed complex projects for TSSO which includes ISO, Security, Quality and Customer Success in a B2B environment as well as a B2B2C environment
• Created, distributed and analyzed the Senior Level Stakeholder Survey and Mapping Process, another successful first for TSSO. Designed, Collected and analyzed data to ensure improvement and execution of the new plan based on customers/ stakeholders’ needs.
• Solicits and aggregates qualitative and quantitative data from surveys, marketing and customer feedback in the form of the Net Promoter Score (NPS) to ensure customer retention and new customer inclusion.
• Developed TSSO Web Presence Strategy Plan and Innovation efforts for TSSO in conjunction with the Services Innovation Excellence Center

Project Manager

Confidential

• Managing various levels of software and security centric project s in Cisco IT’s IoE Office with emphasis on 17 IoE/ IoT use cases; reporting status and requesting updates, facilitating face to face meetings with stakeholders, internal colleagues, vendors and customers. Executing product release plans and managing budgets. Served as SME and sat on board to decide which project s were funded for complete execution
• Due to a need for more resources with a limited budget, I successfully secured 11 architecture experts as resources to work on IoE/IoT use cases for a six - month period by offering 30% of their time to the projects through the IoE and Architecture Talent Program Partnership. Through relationship building, I gained the approval of senior level management resulting in 10% more resources than originally need at no additional cost.
• Developed new program processes for onboarding new use cases/ project s and established a new change management reporting methodology. These process improvement methods are still in use today.
• Instrumental in the 3 rd Annual IoE Summit -Solely responsible for driving strategic cross-functional, multi-layered actions to successful completion that led to further collaboration and a 25% reduction in duplicated efforts and greater execution in project s from ideation to prototypes to execution

Project Manager/ Project Coordinator

Confidential

• Facilitated and successfully managed project standards for Confidential for the Services Innovation Excellence Center and the Confidential for the Confidential
• Served as an intricate part of the project team for the Confidential in connection with the German Innovation Maturity Assessment which was a German public sector facilitated hack held over a 3-day period in Smart City with German leadership and account teams. This was the first maturity assessment/ hackathon in which a SVP ( Confidential ) was present. This was a successful product executed by the Services Innovation Excellence Center (SIEC), which led to the request for additional innovation maturity assessments and hackathons with GET customers and other senior level Cisco executives. These consulting opportunities with customers have led to events resulting in $500,000 to 1 million per customer, which is paid directly to Confidential .
• Served as a Program Manager for marketing endeavors, which were requested to help further the vision of Confidential globally among senior level executives. These four separate campaigns include Collective Disruption, The Innovator’s Method, Midnight Lunch and The Collaboration Imperative which was used to bring awareness and brand recognition to CHILL and how Confidential is making its’ mark as an innovative IT leader. I worked closely with Nathan Furr and Jeff Dyer, authors in association with the Harvard Business Review, who were instrumental stakeholders in these successfully executed projects. Because of relationship building, strategic planning and facilitating senior level executive meetings / interviews, Nathan Furr, Jeff Dyer and Sarah Miller Caldicott now feature Confidential in these books.
• Continues to effectively maintain innovation projects/ projects for the Services Innovation Center by providing visibility to progress against target timelines and deliverables on these projects

Software Annuity Project Manager

Confidential

• Proactively manage the Commercial South and Commercial East segments within the software suites with primary focus as a Subject Matter Expert on ESW/ UCSS software renewals
• Manage the Strategic Enterprise and Global Enterprise Theater (GET) segments within the same scope
• Sought out as an expert to ensure effective process management and buy-in between four different teams
• Keen ability to generate a synergy of team-work, knowledge share and excellence among teams via emails, phone calls and WebEx meetings
• Generate software configurations based on the clients’ install base to ensure proper software alignment
• Complete extensive data mining using advanced Excel skills and various programs within Confidential to make recommendations of complex models
• Serve as a point of contact and liaison for the Europe, Middle East, Asia and Russia (EMEAR) Initiative which requires effective relationship building with my clients and peers
• Create and conduct training sessions to mentor new team leads and members both domestic and international
• Act as a front-line contact for emergency and non-standard requests within the realm of software suites
• Execute proactive management of data accuracy and operational support
• Possess keen knowledge of software and services offerings and therefore, apply this knowledge along with analytical skills to interpret data and produce summaries to resolve partner/customer issues
• Serves in many of the same capacities as the Team Lead

Confidential - Woodbridge, VA

Founder/ Chief Executive Officer

• Exercised entrepreneurial spirit and creative drive to assist clients with expressing their personalities and innermost being through interior design. What began as a hobby with friends continued to grow through referrals, consultative meetings, and effective networking

Confidential - Alexandria, VA

Project Manager

• Under the leadership of Retired Lieutenant Colonel Janet Simmons, the Executive Sponsor and President of Confidential, I was able to successfully complete this new project launch by exceeding the expectations and target numbers by 30%.

Executive Assistant to the President and the Chief Operations Officer / Operations Office Manager

• Provided stellar office management support and executive assistant support to President and the Chief Operations Officer (COO) on a full-time basis and the Chief Executive Officer (CEO) on an as-needed basis. Effectively managed the day-to-day functions of the operations office. Performed duties independently with a high level of professionalism, discretion, and excellence. Highly skilled at problem solving and recommending appropriate solutions