SUMMARY:

• 22 years combined experience working in Information Technology in Operations and Project Management.
• Consultant Program/Sr. Project Manager - 12 years’ experience
• Specialize in M&As, Offshore & Outsourcing, Enterprise Migrations and Upgrades
• Expert in Engagement Management, Vendor Management, Service contract development and negotiations
• Strong background with PMBOK, SDLC, Agile, ITIL, DevOps and Waterfall processes
• 22 years in Infrastructure, Hardware and Software (Server, Networks, and Telephony, VPN, )
• 5 years in Tools (Managed File Transfer, Secure Vault, Box.com, SCCM, Middleware, CRM, Storage)
• Managed project budgets ranging from $500k to $50M
• 10 years MS Project, 10 years SharePoint, 2 years Primavera and 4.5 years Clarity
• Available to interview and start ASAP
• Expert in engaging with C-Level executives and key stakeholders to develop, implement and position business-to-business Technology solutions.
• Managed Financial Packages of over $50M, oversaw the development, execution and management of MSAs, RFQ/Ps, SOWs, CARs and POs as well as interviewed, scored, selected and managed vendor contract services Experienced at cost reduction initiatives, and proven success in launching and completing programs for international offshoring, enterprise systems migrations and upgrades as well as M&As.
• Provided leadership to large teams 60+ resources with varying roles and responsibilities as well as external consultants, delivered program under budget while meeting scheduled timelines.
• Current Member of PMI and prepping for PMP and ITIL certifications.

TECHNICAL SKILLS:

Microsoft Windows: Excel, PowerPoint, Microsoft Exchange, Outlook

Project tools: Clarity, PPM, WBS Chart Pro, Primavera, MS Project, Visio, One-note, SharePoint

Platforms: Smart Stack, Oracle Cloud, VCE Vblock, Vmware, Citrix, MS UMS -Lync, Broadsoft Broadworks

CRM: Salesforce.com, SugarCRM, Pega Systems, Business Wise, ACT

Software: SAP, Remedy, Ubersmith, Granite, Cisco Prime Fulfilment, AS400, NetAnalyst, NetCool, HP Sitescoop, HP Asset Manager, DDMi, Softek, ALM 11, SCCM, Open Deploy, TR-069 ACS, iNAV

Hardware: HP, IBM, Sun, Oracle, Cisco, Avaya

Vendors: Insight, Arrow, Confidential, Bell Micro, Tech Data,Gray Bar, Anixter, Accutec, Tyco, Corning, Siemens

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Program/Engagement Manager

Responsibilities:

• Oversaw $50M budget and M&A efforts with top financial and consulting firms, Blackstone, WWT, Wipro, FCM, ISG and PwC with ownership of program level vendor managed services, and liaison between M&A Portfolio Management Firms and Change Health Care CTO, Business unit executives and IT teams.
• Ensured the procurement of quality vendors and delivery through the implementation of a scoring model for RFP selection process, flawless compilation and execution of RFPs, MSAs and SOWs as well as negotiated service provider contracts for Data Center, Network, VLAN, and VOIP services.
• Provided enterprise level leadership through the coordination of sites in Nashville, Boston, Atlanta, Dublin Ireland, Tel Aviv, Israel, Vancouver Canada, London, England.
• Program managed key M&A initiatives, including the migration of managed files for over 4000 corporate users, managed medical extra-net VPN services for over 2000 external customers, McKesson’s vault secure development environment and document management services.
• Provided blockers resolution strategies and leadership to10 project managers, maintained project charters, and organized senior executive and steering committee meetings.

Confidential, Atlanta, GA

Program Manager Data Center Migration

Responsibilities:

• Oversaw $9M budget for the consolidation and migration of 7 Data Center locations and NOC to new collocation and backup facilities as well as developed, executed and managed service providers MSAs, SOWs and RFPs and corporate and customer communications.
• Provided leadership, momentum, vision and direction for strategic alignment, customer confidence, and successful delivery.
• Verified facilities and network design compliance, Lift and Shift, Swing Gear as well as data migration integrity, and ensured quality deliverable and readiness through gating and milestone methods in line with ITIL practices, MEGA process metrics and key operational readiness indicators.
• Migrated UAT and Production environments without any major incident or outage to business services for 400 customers, coordinated Windows 10 upgrade and successfully engaged impacted customers.
• Oversaw 8 project managers, organized executive Steering Committee process as well as project and vendor deliverable reviews.

Confidential, Atlanta, GA

Sr. Project Manager Technology / Ops Delivery Manager

Responsibilities:

• Implemented various solutions including, My Account Mobile App, Pega 7 Systems, Broadsoft BTBC, VOIP, Call Center technology, UMS, IM&P, Mobile Apps; Information Systems iNAV, Cisco Prime Fulfillment, MS Windows integration, SCCM TR-069-Access Control System, and HP Site-scope.
• Developed and maintained COX Technologies operational readiness via 4 Tier support model and business plans for multiple programs across Voice, Infrastructure, Big Data and CRM Systems.
• Ensured the delivery of quality product and positive customer experience through data correlation input for platform development and the establishment of production and quality assurance standards and controls.
• Conducted Go-No Go evaluation meeting, tracked key operation readiness indicators and MEGA Process to be assessed at Portfolio, Alignment and Launch Gate peer reviews and ensured compliance with SOX, PCI, HIPPA regulations, corporate and customer policies and procedures.
• Coordinated process activities with IT, Net Ops and App Services teams to plan, design, schedule, build, test and validate Infrastructure and/or Software platforms.
• Reviewed production and operating reports, directed the resolution of operational support and maintenance problems to ensure minimum costs and operational delays.

Confidential, Atlanta, GA

Sr. Engagement / Project Manager

Responsibilities:

• Oversaw $35M budget for the refitting and construction of the two facilities in GA and NJ, the consolidation and closure of 8 satellite offices, and multiple technology upgrades impacting 2,000 + employees.
• Collaborated with key partners and vendors (Choate, Wave Guide, JLL, TVS Design, Cisco, Juniper and Microsoft) to devise and implement the “Workspace of the Future” initiative.
• Led various technology upgrades such as, Unified Messaging and MS Lync platform, Thin Client, Soft phone and Secure mobile technology as well as developed a plan to decommission end of life and legacy technologies.
• Coordinated the move of Fiserv’s production, virtual and storage environments data into new state the art facilities as well as consolidated outdated data centers and telephony services utilizing VBLOCK and other VOIP technologies.
• Led a team of 15 people; created WBS and project schedules, engaged internal and external stakeholders, developed level 0 and level 1 estimates, maintained budget as well as managed MSAs, vendor deliverable and SLA commitments to ensure project was delivered on-time, within scope and budget.

Confidential, Atlanta, GA

Sr. Technology Project Manager (Contract)

Responsibilities:

• Oversaw 10M budget for Offshore Migration of SunTrust call centers, voice and data network to a vendor owned and operated network solution via back-haul to a Atlanta based Citrix VDI environment to India and the Philippine Islands affecting over 1000 users.
• Assisted with development of the Technology Design Document and defined technical requirements for the development of MSAs.
• Adhered to and maintained EIS governance standards as outlined in the SDLC framework and Primavera Project tool and reporting.
• Developed Project Charter and Plan, maintained senior executive level status report and Burn down chart.
• Implemented various projects such as Windows 7 upgrade, Mobile Banking App Product, ALM Software, Open Deploy Software, Oracle OID, xMatters, C++, HTML Software, Adaptiva, SCCM (TR-069), Pega Systems enterprise upgrades and deployments, Box.com Cloud integration with Disaster Recovery fail over integration.
• Ensured quality of service, training, operational readiness, cost savings and overall satisfaction through initiation to release via teams project management of 20 internal technical resources and external resource from Infosys, IBM, Accenture and Kony
• Through fostering mutual cooperation, leading by example and maintaining current up to date status reports from my project team; we had successfully accomplished Go-Live on time and moved previous delayed projects along to a forecast, 2013 completion date

Confidential, Atlanta, GA

Project Manager (Contract)

Responsibilities:

• Oversaw $5M project budget for Data Center, Network, and Telephony upgrades as well as managed Windows 7 OS migration and upgrade with Confidential corp while maintaining HIPAA and SOX compliance.
• Coordinated moves, adds and changes of physical and virtual servers, and managed DDMi and HP Asset Manager for assets and servers tracking.
• Participated in the design and creation of the business solution with the network implementation engineering departments.
• Managed large cross functional teams, of up to 50 people employed agile thinking to drive results and complete and deliver projects on time and at budget.
• Maintained weekly Clarity status reporting to senior leadership, sponsors and steering committees detailing project baseline, current and future activities, risk and issues and mitigation’s inline with the overall project plan.

Confidential, Atlanta, GA

Project/ Program Manager (Contract)

Responsibilities:

• Managed $2M budget for ongoing deployment and readiness of the South East UMTS (4G) Network.
• Managed the provisioning of high capacity circuits via FOC (Firm Order Commitment) time table.
• Coordination, High Utilization Resolution efforts from initiation to full implementation.
• Test circuits and perform loop back via Net Analyst, and followed up and completed Trouble Tickets and Granite Works Orders flow via identifying their path and circuits that are not completed or connected and coordinating appropriate resolutions
• Engaged customer representatives and engineers to determine design, to installation to the AT&T cell site, than monitor circuit delivery and installation progress and short comings and drive and escalate to successful delivery.

Confidential, Atlanta, GA

Project / Account Manager (Contract)

Responsibilities:

• Managed over $1M budget and set pricing for Dark and Long Haul Fiber expansion via AGL (Atlanta Gas and Light) Fiber Light and various other fiber providers For National and International (Caribbean/Latin America) Transport & Data Center services and DOCSIS.
• Present Disaster Recovery and virtual office/server alternatives. (Citrix, VMWare, Hyper V)
• Present and position software product service Windows 7, Trend Micro, Salesforce etc.
• Implement solutions for Healthcare providers via Document Management, Data Storage and Back up services
• Coordinate installation and upgrade efforts between Facilities Engineering and Business Development to ensure client satisfaction.

Confidential, Atlanta, GA

Relationship Manager

Responsibilities:

• Provided network infrastructure technology consulting with special emphasis on Cisco IP and Security systems.
• Responsible for pricing of solution components in collaboration with services and solutions team.
• Provided technical assistance in identifying evaluating and developing systems and procedures.
• Coordination and tracking of clients’ participation in training courses and vendor relationships.
• Conducted contract negotiations and structuring; quoted and responded to RFP and RFQ for SLED (State Local & Education) and Federal
• Worked with Engineers and client to develop an Infrastructure Assessment and Statement of Work
• Focused on Data Centers Wireless, IP/Telephony Ethernet Networks and Security Solutions
• Coordinated upgrade and installation efforts of network hardware for Allied Forces in Iraq and Afghanistan.
• Clients such as Varec, Fulton Paper, Vertis, Data Path, Confidential, and Mountville Mills.
• Maintained an annual profit commitment of over $3.5M.
• Utilized Lotus and Microsoft Excel Pivot Tables for Project Coordination and implementation.

Confidential, Atlanta, GA

Channel Account Manager

Responsibilities:

• Outside direct channel sales and account management to OEM, VAR and Distributor channels. With a 7 figure quarterly sales quota for server and embedded CPUs and GPUs Opetron, Athlon, Geode ATI.
• Managed the day-to-day business positioning high performance processors by focusing on pricing and demand forecasting, road maps development, competitive analysis and product designs and specifications.
• Negotiated and directed product pricing with large scale distributors.
• Conducted current and new product development sales training and partner programs to client channel and evangelized to industry groups via events and trade shows.
• Responded and set request for pricing to various channel partners and enterprise clients.
• Trained Channel Partner clients in design and functionality of new product and its market viability.

Confidential, Atlanta, GA

Business Consultant / Project Manager

Responsibilities:

• Streamlined client business through Project management via Information Security Audit and connectivity of major office hardware and software, to a managed hosted solution and secure high speed access, maximizing company work flow and organizational proficiency.
• Developed Bid Proposals for development of Wifi, Wimax 802.11 and Mesh networks hot zones.
• Brokered client customer relations for, T-1 and Fiber Optics, Cat 6, 5e cable and ASP services for Telco and CRM Software providers to the market place.
• Directly sold, Motorola and Cisco, switches, routers, antennas and nodes.
• Leveraged relationships with Managed Services & Wireless Internet Service Providers.
• Lead the implantation and coordination of Wireless, Data and VoIP Networks.

Confidential, Atlanta, GA

Sr. Account Executive

Responsibilities:

• Established Primus managed hosting services in the Atlanta area by leveraging new and existing partnerships with various technology companies,
• Positioned high-end file IBM products, various routers and access pipes from a T-1 up to a 0C3.
• Tied in present product knowledge and application software experience to evaluate and offer streamline solutions to clients with a high position on continued scalability.
• Conducted Lead Generation through aggressive cold calls and appointment setting strategies.