SUMMARY:

• Goal driven, Program Manager and Agile Coach with specific knowledge of current practices in Leadership development, Change Management, Organization Design and Agile Methodologies.
• Manage and lead scrum teams from novice (waterfall) to expert self - organizing teams
• Lead and coach with daily Stand up, Capacity, Retrospective, Sprint Planning and coach team collaboratively and independently while utilizing Jira as a tool with 2 week sprints
• Work with Product Owners and or BA's to make sure they are on task with prioritizing the backlog before each retrospective, and planning session
• Proof of Concept (POC) and Vendor Management
• Deliver high quality projects on time in a fast-paced, and rapidly changing software development environment
• Experience managing multiple scrum teams (Dev/Support) developing 6 applications with data aggregation security and custom functionality simultaneously on 1 platform
• Competency-based talent development systems and processes, culture change, needs analysis Testing, HR scripting, facilitating, reporting statistics and daily team Scrum meetings.
• Develop change management strategies, conduct stakeholder analysis, impact assessments and devise appropriate plans.
• Create project tasks, benchmarks, reporting, conduct testing meetings, web based issue tracking and assign resources per project. Implement Benefit module, and update according to Affordable Health Care Act.
• Manage effectiveness of change management activities including communication to stakeholders.
• Infrastructure Security: Make sure all data is secure internally and when transitioning data to the cloud.
• Define and initiate projects, assign project managers to manage cost, and schedule, while ensuring success.
• Managed multiple IT projects that included: needs analysis, gap analysis and recommended IT learning solutions with Salesforce, Peoplesoft, SAP, Taleo and Workday HCM implementation.
• Coupled SCRUM solutions with developing a Project Overview, Timeline, and Process Flow using MS Word and MS Visio.
• Wrote articles on how to train the trainer using the ADDIE process. Published Author (Best Practices of eLearning and mLearning, and Best Practices of IT Project Management).

TECHNICAL SKILLS:

• Microsoft Suite
• MS Visio
• Jira
• Team Foundation Server/Visual Studio
• MS Project
• Adobe Acrobat
• Articulate Storyline
• Captivate
• Docutools
• Dreamweaver CS5 Website Design
• Fireworks
• Flash Professional
• JIRA Agile
• Big Data
• Workday
• PeopleSoft
• Lectora
• Microsoft Windows & UNIX Operating Systems
• Moodle LMS
• WebEx
• Oracle eBusiness
• PeopleSoft
• ERP
• Adobe Presenter & Connect
• Camtasia
• LeaderGuide Pro
• Salesforce
• NetSuite
• HCM Systems
• HR Accounting Software
• Excel
• Section 508
• JAWS
• Video and Audio editing
• CRM
• SharePoint
• Taleo
• TFS
• SAP HCM
• CMS development
• MSSQL

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager and Agile Coach

Responsibilities:

• Agile Coaching, training, communication, leadership and motivating team members
• Work with Big Data Blenders and Tableau dashboard development teams to create new stories and features while managing workload
• Manage and lead scrum teams from novice (waterfall) to expert self-organizing teams.
• Lead daily Stand up, Capacity, Retrospective, Sprint Planning and coach team collaboratively and independently while utilizing Jira dashboard with 2 week sprints, and several releases.
• Work with Product Owners and or BA’s to make sure they are on task with prioritizing the backlog before each retrospective, and planning session.
• Create custom release burnup chart per release.
• Create sprint and release status presentation to Management and Business
• Encourage Pair Programming and Continuous Product Delivery within multiple teams

Confidential

Program Manager and Agile Coach

Responsibilities:

• Work with software development team to create new stories and features while managing workload
• Help bridge the communication and performance between the testing team and development team
• Manage and lead scrum teams from novice (waterfall) to expert self-organizing teams.
• Infrastructure Security: Make sure all data is secure internally and when transitioning data to the cloud.
• Lead daily Stand up, Capacity, Retrospective, Sprint Planning and coach team collaboratively and independently while utilizing Jira dashboard with 2 week sprints, and several releases.
• Work with Product Owners and or BA’s to make sure they are on task with prioritizing the backlog before each retrospective, and planning session.
• Train other Scrum Masters with utilizing Jira and create a custom dashboard to monitor sprint and release health.
• Create custom release burnup chart per release.
• Create sprint and release status presentation to Management and Business
• Agile Coaching, training, communication, leadership and motivating team members
• Encourage Pair Programming and Continuous Product Delivery within multiple teams

Confidential

Program Manager and Agile Coach

Responsibilities:

• Several years’ experience working on software development team.
• Manage and lead scrum teams from novice (waterfall) to expert self-organizing teams.
• Lead daily Stand up, Capacity, Review, Retrospective, Sprint Planning and coach team collaboratively and independently while utilizing the board with 2 week sprints.
• Work with Product Owners and or BA’s to make sure they are on task with prioritizing the backlog before each retrospective, and planning session.
• Proof of Concept (POC) and vendor management.
• Deliver high quality projects on time in a fast-paced and rapidly changing software development environment.
• Experience managing multiple scrum teams (Dev/Support) developing 6 applications with data aggregation and custom functionality simultaneously on one platform.
• Manage the development of several documents, materials, Captivate or PowerPoint with multiple contributors.
• Manage and improve layouts or re-package content to present training materials in the best format worldwide. Manage secure implementation of data with HCM, Taleo and LMS software integration globally.

Confidential

Program Manager and Agile Coach

Responsibilities:

• Develop change management strategies, conduct stakeholder analysis, impact assessments and devise appropriate plans. Undertake impact assessments to determine the nature and extent of change.
• Manage the development of several documents, materials or PowerPoint with multiple contributors.
• Manage and improve layouts or re-package content to present training materials in the best format.
• Manage 1st and 2nd phase of testing, scripting, and reporting metrics utilizing excel, Conduct phone-based meetings with team and multiple SMEs.
• Keep team and SMEs accountable to progress by communicating via email, online chat or phone.
• Driving organizational effectiveness through agile values, principles, and best practices for software delivery by working with executive, mid-senior management, and development teams. Lead Scrum meetings daily.

Confidential

Program Manager and Agile Coach

Responsibilities:

• Develop change management strategies for $160 Million project, conduct stakeholder analysis, impact assessments and devise appropriate plans. Undertake impact assessments to determine the nature and extent of change. All in accordance to the Affordable Health Care Act, and Human Services.
• Manage and develop eLearning and training that is Section 508 Accessible for the State of Illinois IES Project, while being responsible for providing end user training for the Illinois Medicaid Eligibility System.
• Manage the Human Services HCM software implementation for the State of Illinois. It will include payroll, HR, self-service, application intake and eligibility determination for Medicaid (MAGI), non-MAGI, CASH and SNAP programs, integration with federal data hub, and leveraging the State’s legacy systems for back-end processing (correspondence, issuance, interfaces and batch processes). It will also include application and eligibility data conversion. Client facing, requirement gathering, project analysis, HR, Payroll and Benefits for State of IL. Utilized Medicaid material for New Mexico, Michigan and Illinois.
• Driving organizational effectiveness through agile values, principles, and best practices for software delivery by working with executive, mid-senior management, and development teams. Lead Scrum meetings daily.
• Utilized Jira to help with workflow and project tracking.

Confidential

Agile Coach/Scrum Master

Responsibilities:

• Manage and develop Health Technology Training needed for Content Management System (CMS) and meet and exceed current Health industry clients training needs such as 3M (50,000 users). Create Client facing training tasks, benchmarks and assign resources per project. Lead the Change Management, design and strategies with Salesforce and Account Management team. Lead Salesforce implementation.
• Change Management, develop and conduct needs analysis, and gap analysis of current sales training and recommend solutions. Manage effectiveness of change management activities including communication.
• Manage the development of HCM system user guides while working with SME. Create software simulation with PowerPoint and Captivate to be used for Onboarding and New Hire training.
• Lead HCM and CMS Integration.

Confidential

Agile Coach/Scrum Master

Responsibilities:

• Change Management, and instructional Design Development provides hands-on support for the internal SME in the effective use of new and current technologies for instructional purposes. The Knowledge Transfer Team uses cutting edge development software Captivate, and Flash to record and develop tutorials to support the knowledge transfer initiative.
• Manage and develop an online Academy platform housing over 20 Universities offering over 590 online classes, containing Flash video training, PowerPoint, Visio, audio and video editing along with additional documentation.
• Utilized Jira to help with workflow and project tracking.
• Help lead HCM, LMS and Taleo Integration.

Confidential

IT Project Manager

Responsibilities:

• Instructional design, designed innovative training programs for the sales, collections, and marketing departments, designed, developed and managed suite materials for instructor-led courses involving settlements, purchasing and inventory, human resources, mortgages, loan processing, closings, underwriting, employee payroll, Excel metrics and benefits activities.
• Promoted from Primary Consultant to Senior Consultant