SUMMARY

Project - oriented professional with experience managing projects at a Forbes 500 company in the information and analytics industry. Supported million dollar projects that are global in scope with visibility to executives. Corporate experience managing projects at a Fortune 50 company in the telecommunications industry. Supported multi-million dollar projects that are national in scope with executive level visibility. Experience in corporate planning, coordinating, and executing projects at a Fortune 400 company in the pharmaceutical industry in a dynamic role on multi-million dollar projects that were global in scope and visible to executive level management. Educated in an acclaimed program, which combined business principals and technological expertise with preparation for solving complex business challenges using innovative technologies. Held various positions within legal, marketing, and government industries, performing equally diverse functions.

TECHNICAL SKILLS

Operating Systems:  Windows, Linux, and Mac OS

Languages:  C#, SQL, Java, C, HTML, and XML

Programs:  Microsoft Office (Project, SQL Server, Visual Studio, Visio, SharePoint, Word, Excel, Access, PowerPoint, Outlook, Publisher, OneNote, Info Path, and Lync/Skype for Business), WebEx, Rally, SAP, Workday, Ariba, DrJava, Matlab, Archimate, Putty, Umbrello, Adobe Photoshop, Final Cut Pro, and Logger Pro

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential, Philadelphia, PA

Responsibilities:

• For the following projects ran project kickoffs, held weekly touchpoints, created and utilized report templates, created and maintained project plans, tracked RAID logs, tracked user deactivations, tracked headset deployment, created/sent out communications, facilitated demo training modules, facilitated training, facilitated workshops, and ran retrospectives. Participated in TIO Project and Program Management Staff Meetings and TIO Town hall meetings.
• KeyedIn Implementation
• PGi Deactivation
• CloudHealth Implementation
• Data Center Decommissions
• Data Center Migrations to the Cloud

IT Project Manager

Confidential, Philadelphia, PA

Responsibilities:

• For the following projects, update presentations for Executive Meetings. Participate in key Business meetings. Facilitate Systems Engineering Weekly Project Status Meetings, Kickoff Meetings, Architecture and Design Review Meetings, and Ideation Sessions. Track progress of Feature Groups, Features, and User Stories in Rally. Create and maintain project plans and roadmaps. Gather Order of Magnitude (OOM) Estimates from application teams and slot application hours with Finance. Create and submit Change Control Board Requests (CCBs) for projects and attended reviews to track CCBs. Facilitate End to End Testing for new products, as well as enhancements. Schedule and facilitate JAD sessions.
• DOCSIS3.1: This project adds new Business Internet six-tier lineup designed for DOCSIS 3.1 markets. This lineup will compete effectively and firmly establish Comcast’s leadership in leveraging DOCSIS technology.
• Static IPv6: Provide business customers with an IPv6 static block allowing for dual stacked addressing.
• Business Internet Deluxe 300 Speed Tier: Introduces a brand new 300/25 Mbps service tier to Business Internet customers.
• Wireless Backup: Enables wireless backup for Business Internet Service. Complex project requiring changes to internal Sales, Service Delivery and Service Assurance systems, as well as integration with a Vendor.
• Business Internet Over PON: Adds 6 new speed tiers with synchronous upload/download speeds over a new transport type - Passive Optical Network.
• X1 Free to Guest Hospitality: Introduces X1 services for hotels/motels in guest rooms.
• HD DTA and HD Tech Fee: Introduces HD DTA as a new HD outlet type for Public View and Private View and HD Technology Fee and Resource Authorization.
• Wifi Pro: Enhances the Business Wifi Pro product. Complex project requiring changes to internal Sales, Service Delivery and Service Assurance systems, as well as integration with Vendors.
• Smart Office: Introduces a security product for SMB customers, targeting retail store-fronts, auto and manufacturing, food and beverage, and professional and government services.
• SIP Trunking Advanced Voice: SIP Trunking provides the ability to offer Trunk services with a Session Initiated Protocol (SIP) interface to customers who have PBXs that support such a protocol. Initiatives worked on included swivel automation from order manager to biller, development for view of customer configuration in Customer CARE system, enablement of SIP sales in SMB and National Channels, in addition to Enterprise, e911 automation initiatives. All SIP projects are complex, cross-functional, and require coordination between front end, back end, and service layer applications.
• For the following projects, updated and reported on Projects in Executive Meetings, as well as Cross Functional Program Meetings on a biweekly/weekly basis. Participated in key Business meetings, facilitated Architecture and Design Review Meetings, Daily Standup Meetings, and JAD sessions. Created and maintained project plans and roadmaps. Gathered Order of Magnitude (OOM) Estimates from application teams and slotted application hours with Finance. Created and submitted Change Control Board Requests (CCBs) for projects and attended reviews to track CCBs. Scheduled and facilitated Architecture Blueprint meetings, Solution Review meetings, Grooming Sessions, and Demos taking meeting minutes and noting/tracking RAID items. Typically tracked 5-12 application releases for a given project. Facilitated production and end to end lower environment testing calls.
• TN Reservation: Customer experience and time saving project that enables advanced voice (AV) BVE, PRI, and SIP service native telephone numbers (TNs) reservation to occur as early as sales order acceptance as well as view all customer TNs both active and inactive.
• TN Inventory: Customer experience and time saving project that provides the ability for internal and external users to view and manage customers inventory TNs across all voice products (BV, BVE, SIP, and PRI).
• Ported DL: Revenue producing and cost saving project that gives the ability to bill for Ported Directory Listings (DL), which can be Published, Non Published, Non - Listed, and Foreign.
• 10K TN: Customer experience project which allows customers to provision 10,000 Telephone Numbers per location for SIP and PRI.
• Cross Product Migration: Enables customers to retain their phone numbers when switching from AV to BV products.
• Cross Rate Center Porting: Customer experience project that allows for Cross Rate Center Porting outside of Comcast service areas through partnering with level 3 communications.
• E911: Customer experience and time saving project that provides the ability to support nomadic 911 for all advanced voice portfolio services: SIP, PRI, BVE for all TNs to utilize nomadic 911 with the ability to update a registered location either though the product s respective portal and via a call into Care with appropriate CPNI credentials.
• Equipment Fees: Revenue producing project where customers will be charged an equipment fee rental per site on a recurring monthly basis for SIP, PRI, and Ethernet products.

IT Project Analyst

Confidential, Canonsburg, PA

Responsibilities:

• Tracked budget, orders, shipments, deliveries, invoices, installations, and trainings for 72 orders within 57 global locations including North America, South America, Europe, Australia, Japan, and India. Worked with over 60 employees and 4 vendors. The project delivered strategic, timely, and relevant information across the enterprise to 30,000 employees.
• Data validation of assessment, enrollment, and unit Testing files within 18 global locations including North America, South America, Europe, Japan, and India. Worked with over 20 employees and one vendor. This program reduces language barriers of the global workforce on 5 continents.
• Tracked financials and budget, owned the Capability Lifecycle deliverables, and Project workbook. Worked with over 50 employees and one vendor. This strategic program’s goal is to impact the world’s population by helping alleviate and eliminate the threat of counterfeit drugs to patient safety and wellness. The Program furthers Mylan’s strategic transition from just a pharmaceutical company to a healthcare leader.
• Owned the Project Plan, Meeting Facilitation, and Data Validation. Work pertained to 2 specific projects, which reduced retention of libelous emails and better harmonized the legal change management process.
• PM/PC/BA On-boarding - screened resumes, conducted interviews by phone and in-person, recommended Candidates for hire, and ultimately On-boarded 15 consultants for producer/provider/partner portfolios. Entered all Project Manager Service Entry Sheets into SAP. Coordinated PMO meetings, community events, and workshops as well as Capability Lifecycle meetings and workshops. Developed Performance Metrics to measure the status of projects to present to Executive Leadership in the CIO Scorecard. Created and maintained the PM Toolkit, which is a tool for employees in Project Management to quickly obtain necessary information. Created the PM Mentor Protégé Program.