SUMMARY:

• Project/program manager, supervisor and engineer with expertise in multiple industries. Acknowledged for technical versatility, strategic - thinking and innovation.
• Recognized for stabilizing at-risk projects and managing scope to align with business objectives.
• Adept at working with senior management, engineers, production and development teams on global and domestic projects, both infrastructure and client delivery.
• Always learning, reading, researching, exploring.

STRENGTHS INCLUDE:

• Global project team engagement Effective cross-functional communicator
• Comprehensive knowledge of advanced technology Level-headed under duress
• Creating new solutions
• Proficient writer of SOPs, SOWS, and RFPs
• Engineering and business analysis Methodical, organized and deliberate

ADDITIONAL SKILLS:

• Sharepoint, JIRA, WBS, EVA, Budgets, Risk Management
• Live Meeting, Confidential, Lotus Notes
• SCCM / MDT / KACE / Static Image Load Technology
• Familiarity with Changepoint PPM and other Portfolio Mgt. applications (internal)

TECHNICAL AND BUSINESS SKILLS:

Agile/Scrum & Waterfall Methodologies: SPC, Data and Failure Analysis, Six Sigma

Tools: MS Office, Project, Excel, Visio

KPI tracking and analysis: SFDC, Quoting, BOM generation, SDLC and JIRA (OJT, academic training)

Logistics analysis and management: NPD/ Confidential (with both IT and photomasks)

Technical & Business Writing (SOPs, RFPs): Public Presentation (to Executive Level)

Revenue Forecasting: SQL, Oracle, ERP, infrastructure projects

Chemical, laser and optical equipment: New process qualification and integration

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Manage several projects within state mandated timelines and rules, as part of the agency’s new PMO and as an influence over new guidelines, policies and procedures for managing projects
• Drive execution and delivery of the On-line Application (OLA), integrating the vendor solution within Confidential ’s existing system for processing water resource planning applications
• Conduct internal and external meetings and status updates on database/IT projects, recommend changes, resources, estimate budget and identify stakeholders
• Plan and contribute to user acceptance and system testing, with final gatekeeper sign-off authority
• Facilitate team training and skill enhancement by providing tools, vendor expertise and resources
• Manage communication and collaboration among vendors, team members and management
• Review and approve contracts, P.O.s and participate in contract negotiations

Confidential, Round Rock, Texas

IT Project Manager

Responsibilities:

• Managed 3 - 4 projects, as assigned, of mid to high-complexity scope and duration
• Follow detailed PMO governance procedures, documentation and stage gate (waterfall) procedures to ensure project success for valve automation and cloud-based products/services
• Led 50-member international project team on Oracle-based infrastructure project to improve Confidential ’s labor and cost invoicing module ( Confidential conference calls, phone)
• Launched several digital (CRM) projects to enhance marketing/sales collaboration and drive revenues; these included a cloud-based video portal for Confidential services, among others
• Collaborated with the business development managers and sales on initial pre-scope opportunities in the digital and cloud-based space, with emphasis solution development
• Gained fundamental knowledge about Oracle development, instance management and patching

Confidential, Round Rock, Texas

Project / Program Manager

Responsibilities:

• Introduced customers to new beta processes and Confidential client platforms through special projects
• Recovered at-risk projects (10%) through effective scope and stakeholder management and team engagement; provided follow-up contingency plans to management
• Contributed to SOW and RFPs for 15% of high-revenue projects (over $10 million)
• Identified and prioritized programs by utilizing SFDC and communicating with account executives regularly; provided comprehensive quotes for services and generated/analyzed BOMs
• Enhanced key global programs by establishing relationships with regional project managers and stakeholders; multi-faceted communication across LATAM, EMEA, APJ and N. America
• Maintained high quality standards, (measured with KPI and NPS scores), through continuous team engagement and partnering with engineering/factory operations to improve Confidential and standard base system release process

Confidential, Round Rock, Texas

Project / Program Manager

Responsibilities:

• Maintained target of 24 hours or less for quote generation to account teams, based on scope and custom requirements (CONUS and OCONUS) gathered from the customer and project integrators
• Drove custom integration engineering projects for new platform ( Confidential ) testing and release as a cross-functional team member of the company’s Ready-to-Ship Team; used stage gate approach to roll out base client and server releases; tested SSD / component configurations
• Increased service revenues by 15% with FED accounts by analyzing data in SFDC and making recommendations to the sales teams and account executives ; provided quotes for services
• Prevented supply chain constraints for critical hardware components on several key projects for Marine Corp. by identifying procurement risks and creating workarounds, contingency plans

Confidential, Round Rock, Texas

Project / Program Manager

Responsibilities:

• Established and drove new effort to improve Ship-to-Commitment ( Confidential ) metrics.
• Managed special projects for multiple accounts in large enterprise, public (state and federal government), OEM, small business and health care.
• Stabilized several “at-risk” projects and re-gained customer confidence.
• Delivered critical Confidential Library projects on time and with high quality (custom logistics/shipping)
• Met SLA targets for over 75% of projects, spanning fifty accounts (approximately 70 projects)
• Recovered one multi-million dollar “at risk” account and several smaller accounts through effective scope and stakeholder/customer management and communication
• Engaged in “on-the-floor” quality control with key project team members and logistics vendors
• Realized incremental Confidential improvements as leader of special team, tasked with analyzing inventory management processes and analysis techniques
• Drove completion of several high-visibility enterprise server projects for data center (rack integration and standalone servers) on large corporate and Confidential (retail client) accounts
• Presented to senior management and C-level director on key accounts, customer feedback, and progress on both infrastructure and transactional (single customer) projects/programs

Confidential, Boise, Idaho

Senior Applications Engineer / Executive

Responsibilities:

• Planned and communicated day-to-day factory operations to customers and other global site executives, based on scheduled deliverables and loading strategy
• Attained 95% customer commitment level for the top ten highest revenue accounts
• Created a Sharepoint site for internal defect and quality issue tracking and communication, with emphasis on both Confidential and high-volume product
• Established spreadsheet and Powerpoint-based reporting system for global factory teams
• Supported successful delivery of over $25 million in advanced product as a final gatekeeper
• Provided fee-based consultations on semiconductor manufacturing to clients through Guidepoint Global and attended school part-time to study for Project Management Professional (PMP) exam.

Confidential, Austin, TX

Engineer / Capital Upgrade Project Manager

Responsibilities:

• Attained 100% ISO compliance status with Confidential , Confidential and other key customers by presenting quality procedures and protocols to them and satisfactorily answering their concerns.
• Installed and integrated the $18 million-dollar Guardian product (reticle) storage system into the factory, two weeks ahead of schedule
• Managed the qualification and ramp-up of Confidential photomasks into the 200 and 300mm. fabs
• Developed iteratively, maintained and migrated a SQL-based quality control system to Oracle, while attaining a 90% product (reticle) yield target through utilization of this platform.
• Created training matrix and provided engineering training to ten technicians
• Reduced daily product (reticle) holds, due to defects, by 35% through aggressive cleanroom process controls, enhanced training and risk monitoring procedures
• Doubled wafer coating capacity in the 300mm. flash memory fab by qualifying new resist tool
• Cut product (photomask/reticle) costs by $20K semi-annually through improved cleaning methods
• Implemented emergency workaround for a critical acid clean process by identifying and securing an alternate supplier, cutting expected delay to the manufacturing line by almost a week

Confidential, Austin, TX

Technology Supervisor

Responsibilities:

• Reduced killer defect counts by 15% by guiding team of nine technicians and two engineers in operational improvements; provided risk assessments on defects to management
• Assembled and reported weekly status reports on hi-visibility Confidential product deliverables to factory management and key customers, including Confidential , Micron and Texas Instruments
• Provided high-level reports to customers and site management on critical projects and issues
• Wrote SOP for the Applied Materials dry etch tool and brought it on line as the integration owner
• Assumed additional role as factory supervisor when regular supervisor took emergency leave
• Developed performance plans, provided career guidance to team reports, tracked time sheets

Confidential, Austin, TX

Engineering Technician / Project Coordinator

Responsibilities:

• Drove down product (reticle) rework costs from a monthly budget of $100K to less than $5K, through aggressive process controls, new tool installation and training of technicians
• Project managed the installation, testing and integration of robotic and laser tools in the overall effort to improve the process. These included KLA, ZYGO, and HORIBA state-of-the-art equipment. Tracked schedule, managed vendor relations and implemented test procedures.
• Integrated Confidential product, 65 and 90nm. photomasks, into production as reticle SME; included qualification, analysis of stage gate data and regular reporting to senior engineers and managers
• Built a team of technicians to sustain 24-hour operations for reticle disposition; wrote SOPs
• Led 5S effort in the photolithography area, attaining customer ISO compliance over a year’s time
• Coordinated factory installation, testing and ramp of ERP system (Reticle Trax) as part of major infrastructure expansion to modernize process monitoring and analysis across several sites
• Created patent that reduces product (reticle) inspection time by almost 20%

Confidential, Essex Jct., VT

Engineering Technician / EBI Team Organizer

Responsibilities:

• Convened bi-monthly meetings with technicians and generated project plans to support the Engineering Built-In (EBI) program; reported to senior management on progress
• Mentored one new engineering technician and trained ten repair/inspection specialists
• Expedited the advanced 64-meg and 128-meg DRAM ( Confidential ) program as a back-end project coordinator, beating out the competition in the race to release this technology to the market
• Increased sub-120nm. product (photomask) yield by 30% through expert defect repair
• Tested and released the Mask Advanced Repair System (MARS) a month ahead of schedule
• Achieved Manufacturing Technical Excellence Award (1998) for driving the EBI program
• Championed the corporate roll-out of Lotus Notes as the organizational lead trainer