SUMMARY:

• A dynamic, client - centric Information Technology Professional with experience in project management, software application implementation, process improvement, customer service and sales. An individual with a passion for building and leading teams, developing the synergy between sales and implementation, focusing on the development of best practices to increase the effectiveness and efficiency of the implementation.

TECHNICAL SKILLS:

• Leadership
• Professional Development and Team Building
• Mentoring
• Personnel Management
• Resource Planning
• Client Relationship Management
• Management Consulting
• Sales and Pre-Sales Activities
• Supply Chain Management
• Clinical Systems Implementation
• Government
• Telecommunications and Healthcare Industry Experience
• Deliverables Development
• Strategic Planning and Development
• Budgeting
• Forecasting
• Resource Planning
• Increased Productivity and Performance
• Best Practices for Implementation and Client Management

PROFESSIONAL EXPERIENCE:

Confidential, Edison, New Jersey

Project Manager

Responsibilities:

• Manage a team of subject matter experts implementing Infor Lawson S3 and M3 software in healthcare institutions, food and beverage industry and retail.
• Coordinate and monitor billable projects from initiation through delivery. Up selling additional services to enhance the customer experience and increase company profits.
• Develop a custom budget tool to manage and report financial status, which the Director of the PMO and CFO used for reporting / discussions with the client.
• Manage the SCOPE and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Identify and Direct project resources for the efficient and effective execution of projects and work closely with the client’s project team promoting collaboration.

Confidential, Chicago, IL

Manager, Project Management - Enterprise Project Management Office

Responsibilities:

• Responsible for building and managing effective project teams that implement and coordinate the management of complex programs and projects, manage relationships between and among internal/external clients, including management of project budgets, workload, as well as departmental improvement strategies and processes.
• Monitor and report on project status, budget and promote the use of HCSC's approved methodologies and assets (standard templates). Ensure overall coordination, status reporting and stability of program/project oriented work efforts.
• Expand employees' growth by mentoring, coaching and developing talent. Coordinate training and development of staff, including a competency assessment process. Act as the mentor and champion of continued professional training and career development processes for assigned staff.
• Sponsor a new training program for employees in project management roles which promotes employees’ professional development. Supervise a core team of project managers to plan, coordinate and execute the first EPMO Project Manager (PM) Day event.
• Complete semi-annual / annual performance reviews incorporating performance appraisal information across projects resulting in a cohesive, annual, performance appraisal.

Confidential, Milwaukee, WI

Manager, Training and Communication

Responsibilities:

• Responsible for developing a comprehensive training program and best practices (e.g., standardized methodology, etc.) for the opening of the new facilities.
• Establish and deliver a standard methodology, based on best practices, for training staff on seventy-five software applications prior to opening day for each new facility.
• Develop a comprehensive Training Program that includes a tactical plan, training logistics (i.e., training rooms, user devices such as computers, etc.) and a staffing /instructor plan. The instructors from current facilities provided valuable information regarding CTCA culture and workflows for new facilities.
• Create a centralized library to store the training documentation: training plan, training schedules and templates. This library can be accessed by any CTCA employee as they prepare for the opening of future facilities or conduct continuing education.

Confidential, Waukegan, IL

Manager Product Implementation

Responsibilities:

• Develop best practices for both Implementation and Customer Service of a specialized clinical product for the operating room.
• Establish process and procedures for new clients to enhance the client’s experience and ensure their satisfaction.
• Direct new product installations and repairs at customer locations throughout North America. Act as final point of escalation for all installation and service issues for remedy and resolution.
• Create a SharePoint website to catalog documents, plans and policies for the implementation. Provide access to senior management to review installation metrics.
• Lead the development of a Service Level Agreement (SLA) and project an increase in revenue after the warranty period. Estimated revenue increase from $50,000 - $150,000.
• Manage the relationship with a third party vendor, directing the deployment of staff for the implementation or service for customers across the United States.
• Establish a relationship with Canadian counterparts to develop an implementation and service model addressing Canada’s local requirements.

Confidential, Atlanta, GA

Project Director

Responsibilities:

• Provide strategic oversight for clinical informatics program and project management. Led a team of Subject Matter Experts (SME) responsible for delivering and managing high quality EMR/EHR solutions that optimize the patient care delivery process.
• Coordinate and perform the full lifecycle of a client implementation, such as kickoff, business analysis, functional specification, system configuration, design, test and change management execution, ensuring compliance with Eclipsys standard methodology.
• Review contracts, develop implementation action plans and manage all key project governance documents, such as the Project Charter, Work Plan, Communications Plan, and Risk Mitigation Strategy.
• Direct complex projects and assignments by demonstrating a positive, professional, communication style and fostering a collaborative approach to timely problem solving.

Confidential, Palo Alto, CA

Regional Director of Operations

Responsibilities:

• Direct a staff of 25 project managers and technicians responsible for the implementation of the pharmacy carousel system and software to optimize pharmacy inventory control.
• Identify the requirement to develop Best Practices for the implementation of the Rx Workflow solution. Directed a team of Sr. Project Managers in the effort to reduce the implementation time from 12-16 weeks to 8-10 weeks. Developing Best Practices for the implementation resulted in a cost savings of $16,000 per installation and increased revenue of $100,000-$150,000 per quarter.
• Develop a schedule for the implementation of new clients while incorporating system upgrades for 95 existing clients. Careful planning reduced time required to upgrade clients from 36 months to 18 months with a project cost savings of $150,000.

Confidential

Territory Operations Manager

Responsibilities:

• Responsible for high profile clients requiring project remediation (i.e. turnaround). Advance successful resolution of issues and work toward changing client’s perspective from “detractor” to “advocate.”
• Perform the duties as Engagement Manager for healthcare systems (i.e., Integrated Delivery Networks) coordinating service delivery from multiple product lines (i.e., Pharmacy, Supply and OmniBuyer).
• Led an implementation team of project managers and hospital staff in building and stocking 120 supply cabinets, reducing the time from a period of 20-30 weeks for completion to six weeks. This accomplishment set the record for the highest implementation productivity level in the history of the company.
• Convert one of the most challenging and influential customers in the Chicago area from an Omnicell detractor to an Omnicell supporter by identifying previously unknown critical issues, planning corrective action and executing the plan. This set the stage for a $15 M contract upon completion of the turnaround process.
• Coordinate the system legacy interface requirements and moderate the discussions between Omnicell and the client health system, interface engineers and developers.
• Create engineering drawings with equipment configuration and exact placement for each par location. Renderings clarified the removal of cabinetry, placement of network and electrical drops for the client’s Facilities and Maintenance Department. This type of documentation reduced the sales order error rate and reduced manufacturing costs by 30%.

Confidential, Detroit, MI

Management Consultant

Responsibilities:

• Direct a team of six to eight Subject Matter Experts (SME) responsible for the installation of Lawson ERP software (i.e., Human Resources, Payroll, Finance and Procurement).
• Perform an analysis of existing healthcare supply chain management software and provide recommendations for client improvements and enhancements.
• Develop an MS Access tool documenting implementation issues, action taken and final resolution which was presented on a regular basis to the CIO and CFO during monthly Executive Steering Committee meetings.

Confidential

Sr. PM

Responsibilities:

• Led a team of four project managers and technicians responsible for the implementation the proprietary software solutions for multiple healthcare systems concurrently.
• Direct the team in developing their project management skills from project planning, issue resolution and reporting.
• Manage implementation and post implementation issues for the healthcare system in the greater Chicago area, while concurrently supporting the pre-sales efforts in the Central Region.
• Promote the development of Best Practices to improve the efficiency and effectiveness of the implementation process. This included a synergistic relationship with sales the decreased sales order errors, reduce implementation timeframe and increase client satisfaction. This enhanced the handoff from sales to implementation.
• Plan, manage and track client installations and trouble shoot both hardware and software problems specific to the OmniSupplier; providing valuable input to the engineering department.
• Led and commanded platoons (i.e., up to 75 Marines) and companies (i.e., up to 300 marines) implementing the appropriate communication systems, such as telephone, teletype, radio and satellite communications systems.
• Analyze the communications requirements, develop appropriate communication plans and mobilize the appropriate resources necessary to implement and man the equipment.
• Improved implementation efficiency while reducing lost man-hours by 75-90% (process re-engineering) resulting in being awarded a Navy/Marine Corps Meritorious Achievement Medal.
• Manage and responsible for $1m-$20m equipment inventory of radios, motor vehicles, communication vans and test equipment.
• Led Marine Corps Development and Education Command responsible for source selection, 3 rd party production and roll-out of new fiber optic and Satellite Communication (SatCom) equipment to the Fleet Marine Force. Active participation in evaluating new technologies for satellite communications equipment
• Responsible for financial tracking of communications research programs in excess of $20 million