Director of Operations, Regional Director of Operations, Senior Operations Manager Resume Emeryville, CA - Hire IT People

OBJECTIVE:

Seeking a challenging position in the field of Customer Support, Sales Management or Service Management.

PROFESSIONAL EXPERIENCE:

Director of Operations, Regional Director of Operations, Senior Operations Manager

Confidential, Emeryville, CA.

Oversee the day - to-day activities of the entire Operations Staff with direct reports from the AMC, Installation, Service and Project Coordinator Managers
Manage all resources to ensure revenue growth and gross margin attainment.
Supervise small Customer Service Call Center; manage all phases of Customer Service order entry.
Supervise small Inside Sales group; insure all phases of order entry and Customer Service are met.
Oversee the daily activities as it relates to Maintenance and Warranty Sales for the entire branch.
Manage and support nine Branches and their assigned Operations Managers in the Western United States.

Installation Manager (Previous Position) and Service Manager

Confidential, Emeryville, CA

Responsible for the direct management of nine field service personnel and Systems Senior Engineers. Supervise the day-to-day routing of all resources.
Manage all resources to ensure excellent customer service and response to customer needs.
Exceeded customer satisfaction goals within 2 years of accepting Service Manager position.
As Installation Manager, I was responsible for all phases of the installation process which included the direct supervision of all Project Coordinators, Technical Installation personnel and all Subcontractors.

Operations Manager

Confidential, San Francisco, CA

Chartered with the restructuring of the Operations Department and all phases of Company facilities.
Appraise and determine strengths of the Service and Installation Departments.
Recruit for immediate growth.
Manage all aspects of the Service/AMC and New Install process.

District Services Manager

Confidential, San Francisco, CA

Financial management of customer service operations and district installation unit.
Coordination of all installations.
Managed resources to ensure excellent customer service and response to customer needs.
Major role in making the district into the #1 district in the Western region.

Regional Support Services Manager

Confidential, Northern California

Generated economic growth through promoting and training.
Responsible for all customer support activities throughout Western United States.
Directly managed eleven District Customer Support Managers.
Won six national trips for top region.
Recognized as Regional Manager for the years 1982 and 1983.