SUMMARY:

• Responsible for enterprise - wide organizational change management. Implemented strategic planning for operations transformation. Executed strategic initiatives from inception to deployment. Developed and implemented budgets, and audits for project management processes. Developed continuous organizational change strategy. Managed resources consisting of Project Managers and Business Analysts.
• Responsible for project execution, leading, purchasing and strategic sourcing operations. MBA graduate and Project Management Professional (PMP) with a hands-on approach to working on business technology projects. Led projects, IT teams, worked with executives, HR, legal, compliance, development, testing, finance, and administration. Directed and managed executive meetings, balanced stakeholder expectations with technology capacity while working within project estimates.
• Adept at managing vendor relations, process improvements, forecasting, procurement efforts, onshore and offshore resources, and contract administration. Used SharePoint to update executives on project progress, document retention, to raise/manage/track project risks/issues and to utilize project management plans. Monitored and controlled project execution, worked projects within time, scope and cost restraints while managing executive directives to deliver key deliverables and project goals.

TECHNICAL SKILLS:

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology, Waterfall methodology

Operating Systems: Windows XP, Vista, 7, 8 MAC

Project Methodology: Agile and Waterfall.

Documentation Tools: MS Office, MS. PowerPoint, MS Visio Pro, Excel

Productivity Tools: JIRA, RRC, RTC, MS Project, CA Clarity, MS PowerPoint, SharePoint, Salesforce, SAS, SAP

PROFESSIONAL EXPERIENCE:

Confidential

Solution Owner

• Identified improvements, make critical decisions and work with subject matter experts throughout the organization to implement solutions
• Working knowledge of Agile and traditional SDLC methodologies Performs liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting
• Worked directly with the department of Finance, executives and business sponsors
• Provided leadership in evolving design and orchestrates across domain teams Collaborates with Delivery Managers and Project Managers to produce detailed timeline for each assigned project and implements effective project controls by monitoring the progress and reporting the status
• Supported and delivered business/technology initiatives in an analyst, project management/program management or product management capacity
• Performed day-to-day management of business stakeholder relationships on cross domain initiatives
• Managed individual and aggregate project financial statements, budgets, accruals and cost workbooks
• Kept forecasting within Clarity to resolve budget and resource conflicts, worked with resource managers to control and manage Labor and Staffing
• Developed network of suppliers, managed relationships with vendors, ensured that the quantity of the derivable were within agreed upon specifications
• Saved company money using negotiation skills and focusing on the most important features.
• Administered preliminary support and warranty period to ensure rollout went without problems.
• Improved the accuracy of record keeping for the benefit of future projects.
• Developed and implemented budgets, and audits for project management processes.
• Developed continuous organizational change strategy.
• Kept daily progress reporting to keep projects on time, on budget and within scope.
• Negotiate, analyze, and prepare purchase order agreements, subcontracts, and cost control budget, prioritize multiple tasks effectively, including the ability to multi-task in a stressful environment, handle multiple issues concurrently. Working late hours, early days and weekends to bring projects and processes to completion.
• Created and developed numerous project charters and project management plans
• Managed digital assets, technologies, hardware use, consultants, vendors and employees.
• Performed risk management practices to ensure quality and deliverables with specs.

Confidential, California

Solution Owner

• Demonstrated proficiency in creating proposals, writing RFPs and SOWs, and reviewing proposals with clients
• Maintained client/partner relationships and demonstrate mastery in leading/overseeing Agile projects to ensure successful outcomes
• Attended and led meetings; provide project status reporting to management; assist with testing scenarios, and validate results
• Defined and scope business supporting monthly/quarterly benchmarks, daily and ad-hoc reports, including key metrics reports, performance reports and dashboards
• Managed multiple deployments across several financial centers nationwide. Deployed multiple projects from scratch, initiated projects, developed charters and project management plans, facilitated training programs using skills matrix to track skills gaps and manage resource development.
• Worked with banking regulations and regulatory agencies, domestic/international/vendor IT teams, worked with executives, HR, legal, compliance, development, testing, finance, and administration.
• Directed multiple projects. Facilitated Vendor implementation for individual and team performance measures at fulfillment centers. Used to collect data for Operations Management suite (OMS) to process/analyze and turn into meaningful information.
• Determine Labor and Staffing needs for projects. In addition to determine total costs of hardware, software and facility needs for the total duration of the project
• Used clarity to forecast domestic, foreign and vendor labor needs for the life of the project. Actively managed team lists in clarity to add, remove and revise assets, forecasts and actuals.
• Used salesforce to determine overall status of the project. Actively managed projects in yellow or red status to bring them at budget and on time. Used sales force to submit and manage change requests, risks and issues. Keep key dates, deliverable and milestones up to date on sales force.
• Managed weekly management status meetings, with story boards showing current program statuses. Used Microsoft project to determine team’s ability to complete tasks and % complete.
• Created and managed sell decks to allow directors and upper management to know the profitability, feasibility and return on investment for project proposals.
• Tracked and managed project proposals from creation, approval, and kick off.
• Led project kickoff meetings, developed PowerPoint presentations for teams to understand the purpose, benefits, acceptance criteria, risks, key deliverables and facilitated kick off discussions.
• Developed roles and responsibilities specific to program and projects and administered roles and responsibilities discussions with business sponsors, technical sponsors and stakeholders.
• Created, managed and developed SharePoint sites for the purpose of document storage and recovery. In addition to how to training materials and administering on boarding.
• Tracked project accruals for the purpose of cost work book confirmation. Match project actuals to Labor and staffing forecasts