SUMMARY:

• Experienced technical project/program/product manager and consultant with a track record of successful projects in Website development, User Experience (UX) Design, Mobile Apps, Telecom software/system development, mobile device design, and business operations management.
• Management experience with: 1) Redesign of the entire Confidential e - commerce website, to deliver a responsive (RWD multi-device support), personalized, and simplified User Experience, as Lead PM, 2) cloud-based SaaS video surveillance evidence collection & management, 3) UX Design, 4) next-generation connected devices, 5) Telecom software development & deployment, 6) mobile applications for: e-commerce, CRM, e-payment, banking, and e-wallet, and 7) business operations management systems, in start-up and large corporate environments.
• Proven project management success with software development (e-commerce websites, mobile apps, cloud-based solutions, business operations), manufacturing line installation/operations, and operation systems deployments in large organizations. Highly effective communication and organizational management skills for diverse, cross-functional teams.
• Proven ability to manage innovative technology, product, and business process improvement projects to successful completion on-time and within budget. Background includes multiple software and system development methodologies including Agile/Scrum and Waterfall. Named inventor for 3 U.S. Patents and 20+ International Patents for Methods for Manufacturing Advanced Mobile Devices.

PROFESSIONAL EXPERIENCE:

Confidential

Lead Solutions Analyst and Senior Consultant

Lead Solutions Analyst/Consultant for transforming Business. Confidential .com website to deliver an AI/ML-driven, personalized experience for business customers. Defined business requirements, solution architecture, and project plan for integrating Content Management and Digital Experience Platform (DXP) capabilities for managing omni-channel customer interactions

Confidential

Lead Project Manager and Senior Consultant

Lead Project manager and consultant for enhanced design of Confidential &T’s websites (1000+ web pages) to deliver an advanced responsive (RWD), personalized, analytics-driven, and intuitive experience for users to access sales, services, and support offerings. Managed creative design assets, front end development, content management system, and backend interfaces with five Development Teams (blended waterfall/agile methodology), six Test Teams, & 38 Application Teams. Recovered strategic, high-risk project from Red Jeopardy to Green Status in 5 months. Project included native mobile app (IOS), analytics and optimization. Also managed UX Design System project to design and develop toolkits and re-usable components for facilitating rapid development of consistent, accessible, & highest-quality Confidential &T website applications.

Confidential

Project/Product Manager and Technical Consultant

Project Manager and Technical Consultant for business requirements, design, system development, and testing Desktop and Mobile Applications, with DevOps Process using Subversion and Jenkins tools, for Video Surveillance, Evidence Collection, & Evidence Management for law enforcement organizations. Managed requirements and UX design for interview room recording system with advanced evidence management functions. Delivered functional and UX design requirements/prototypes and managed agile development for mobile (IOS & Android) and cloud-based SaaS apps for mobile video surveillance & evidence management

Confidential

Senior Technical Consultant and Project/Product Manager

Consultant and Project Manager for next-generation mobile connected devices for multi-payment methods (mag-stripe, EMV, & NFC), e-commerce, biometric authentication, and logical/physical access control. Projects included Bluetooth RF communications for smartphone e-payment and e-banking apps (IOS/Android), with agile methodology, to manage payment & bank accounts, and analytics-based credit card presentation and selection.

Confidential

Senior Technical/Business Project Manager and Consultant

project requirements, system design, user acceptance testing, patents, licenses, and deployment for next-generation connected mobile devices incorporating graphical touchscreen displays, Bluetooth RF communications, acoustic speakers, and fingerprint sensors. Project results include 3 U.S. patents and 20+ International Patents for methods for manufacturing next-generation mobile devices, License Agreements and commercial production of mobile devices. Project Manager for integrated solution for smart card device with software applications, RF communications, high-capacity memory, integrated fingerprint sensors, biometric authentication, and cloud-based websites and SaaS apps.

Confidential

Director of Business Development, Technical/Business Project Management

Managed business requirements, research, development, patents, production line design, installation, and deployment for next-generation mobile devices. Technical project manager for innovative mobile device with RF communications, and hardware/software applications for identity management, logical/physical access controlMulti-payment methods (magnetic strip, EMV and NFC), and RFID & inventory management functions. Managed scope, budget, hardware & software requirements, website development, prototyping, and production activities with partners and customers. Directed complex solution integration and installation on customer premises resulting in operational manufacturing capability and high-volume commercial production (over 1 million connected mobile devices per month).

Confidential

Technical/Business Program/Project Management, Systems Engineering, Operations Support Systems

Distinguished Member of Technical Staff for Bell Labs Telco Operations Support Systems (OSS). Managed technical/business strategy for products and projects spanning the Confidential &T/Lucent OSS/BSS portfolio, including software development for provisioning, service delivery, billing, network management, service assurance, and customer care for wireline and wireless environments. Responsible for education and training for worldwide OSS sales representatives. Project manager for requirements, user interface design, network management, software development, and testing for a mobile field access device and data network for use by Telco field technicians Managed deployment to 19,000 technicians in 14 western states. Project Manager for Digital Subscriber Line (DSL) voice/data provisioning and testing functions, data network management, wireless voice/data features & network management.