SUMMARY OF QUALIFICATIONS

• Master’s in Business Management
• Bachelors in Computer Science
• Green Belt Six Sigma Certification
• Project Management Methodology Certification
• CMMI Certification
• 10 + years of Project Management Experience
• 8+ years of Supervisory experience
• Experience managing multiple programs and projects
• Experience managing large scale software projects
• Experience working on High Profile Projects
• Experience managing multi-million dollar budgets
• Proficiency with Microsoft Word, Excel, Project, PowerPoint, and SharePoint
• Proficiency with Microsoft Packages implementation (Biztalk Server, CRM, Dynamics Great Plains)
• Experience working in a matrix environment
• Experience developing multi-year resource project level schedules
• Experience preparing status updates and providing executive briefings
• Experience facilitating large focus-group sessions, webinars, interviews and different meetings
• Experience producing business and technical documentation related to the requirements, specifications, design, or training
• Experience implementing large-scale data warehouse and other development solutions
• Experience working with software and hardware vendors

EDUCATION/TRAINING

M.B.A., Business Management, 2004
B.A., Computer Science, 2001

WORK EXPERIENCE

IT MANAGER
2011 to 2012 Confidential,New York, NY

• Responsible for Linux hosted environments/Web applications
• Redesign and Implementation of new Infrastructure: Servers, Clients, Network, Microsoft Exchange.
• Responsible for the Hardware Inventory and Software Purchase.
• Responsible for email accounts and email servers.
• Management of SQL databases
• Management of NetSuite Database (Cloud environment)
•  Web Development
• Scanner Software Support
• Gate Access Support via Keyscan

Hardware Upgrade Supervision fom Windows 2003 to VMWare
Supervision of IT Infrastructure (Servers, Printers, Scanners, Cables)
Supervision of IT Network (VMWare Infrastructure/Sonic Wall)
Supervision of Network connectivity (LAN –T1)
VPN Access
NetSuite Development and Support
Supervision of PHP Website Development
Management related tasks

2007-2011BSN,Confidential,FL

• 3 years working in a Supervisory role.
• Managed multiple technical projects: Water Quality development, Regional Simulation Model Refactor, Design of Water tool budget, Bugzilla implementation, Glades-Lecsa development, enhancements to the South Florida Water Management model, Quality Assurance Plans
• Managed multiple programs: Enterprise Data across the entire organization, RSM Enterprise data, Employee Succession, Employee Career Transition, Water Quality Program, CMMI implementations
• Managed large scale and high profile software projects: Model Development for the Regional Simulation Model (RSM), Model Development for the South Florida Water Management Model (SFWMM), Change Controls, Risk Analysis, Risk Mitigation
• Managed multimillion budget for high profile software projects such as the South Florida Water Management Model and the Regional Simulation Model
• Managed and executed contracts: software and hardware vendors, development companies, and individual development contractors
• Technical Lead for a team of Scientists, Developers and Engineers (Matrix Environment) in the development of models for the South Florida Water Management District.
• Development of the annual and multi-year plan, development of the annual and multi-year resource project level schedules
• Conducted one on ones meetings, regular and quarterly meetings, interviews, provided status updates and presented solutions to upper management
• Conducted technical development focus meetings for large audiences and for Project Managers
• Represented the Department in multiple meetings with other Departments
• Held the Chair of the South Florida Water Management Model Development Board for two years
• Produced business documents such as Statement of Work, Request for Information, Request for Proposals, Written Reviews as well as business and technical documentation related to the requirements, specifications, design of the Projects, or training for the employees

2002-2007 Confidential, FL
SOFTWARE SPECIALIST SUPERVISOR/Project Manager

• Supervised a team of developers in the development of SQL databases and Web Hosting technologies for the training department.
• Supervised a team of developers performing Lotus Notes database development.
• Supervised the team knowledge of Microsoft technologies.
• Followed up with the Software Development Cycle: Analysis, Design, Development, Testing and Implementation.
• Provided Business Reports to Upper Management.
• Reported Server Services: The Credit Mock, Servers upgrades, patches and installs.
• Pioneered the MICROSOFT BIZTALK SERVER, CRM, and DYNAMICS GREAT PLAIN implementation for Operations Training.
• Use of modeling and diagramming tools and office productivity software such as

Microsoft Visio for Web Applications, Rational Rose

• Use of UML and Database diagram modeling tools.
• Experienced in Process Engineering and Re-design.
• Experienced in IT Systems Architecture.

Projects led by myself:

• Optional Pricing database: Different product values for the business.
• CSI database: Storage for international customer service.
• Learning database: Curriculums and biographic data of trainees.
• ROI database: Return on investment database.
• Project Request database: Tracked different service requests in regard to projects.
• Online Surveys using .NET and other Web solutions.
• E-learning modules using .NET.
• Training Simulations.
• Saba Learning Management Services
• Learning Content Management Systems. (LCMS)
• Team Work Bench – hourly tracking system.
• Epics – hourly tracking system.

1999-2002 American Express Weston, FL
DEVELOPMENT SUPERVISOR

• Supervised a team of developers in the analysis, design and code for projects such as the Graphic User Interface for the Optional Pricing project. This project enabled the business to offer multiple balance transfer to their customers at a different rate (SDP classic for customer service).
• Supervised both the onshore and offshore team (TATA consultants from India)
• Supervised the development of crystal report solutions for the Marketing Group.
• Supervised the Purge Process development for the Marketing Group at American Express (PCSS).
• Supervised the Demo Gaps Development project that allowed for the business to update date of birth, anniversary date, social security number and telemarketing preferences for the customers.
• Supervised the Design and Analysis for the Cache project. This project was designed to reduce the COM and DCOM calls to the mainframe. It was based on storing the data that is retrieved once the card-members input information through the telephone via the Service Delivery Platform.
  

1996-1999 Confidential,FL

• Development of Active Server Pages for the “Can I Use My Card?” Project.

This project made possible for card members to know if there was a restriction on their cards prior to using them just by calling a phone number.

• Design, analysis, build and implementation for the Demographic International Project. This project was designed to allow international sites of AMEX to update the card member’s information via an existing application at their sites.
• Design, analysis, build, testing and implementation for the Generic Application Project.

This project enabled systems administrators to define new applications to be used by the sales representatives when making new marketing offers to the cardholders.

• Migration of Active Server pages to different Servers and Mainframe regions.
• Migration of COM and DCOM components to Microsoft Transaction Server.
• Migration of COBOL modules to testing mainframe regions.
• Updates and deletes to SQL database tables.
• Compilation of COM components.
• Performed different network administrator tasks.

Development Experience for this position as follows:J2EE standards,.Net standards, Application Server/Web Server configuration standards, Data collections and capacity planning, Application Deployments, Oracle, Access and Lotus Notes Databases , MS SQL databases, ASP- Active Server Pages, C++,DHTML, Java, Java Script, Lotus Notes Development, Method 1 Project Planning, Microsoft Office Visio, MTS-COM-DCOM, SQL, UML and Object Oriented platforms, VB Script, Visual Basic, XML, XSLT 
Recognitions

• Quality Employee of the month nomination for leading the team on SFWMM Data Enterprise Project, SFWMD 2009.
• Chair of the SFWMM Development Board.
• American Express Gold Ring and Rewards Certification.
• Quality Employee of the Month – American Express, September 2005.
• Quality Employee of the Month – American Express, July 2002.
• Quality Employee of the Month – American Express, August 2002.
• Quality Employee of the Month – American Express, August 2000.