SUMMARY:

• Over 10 years of experience in project management, change management, business analysis, and IT end - user management activities
• Proactive and passionate about process improvement and innovation - Confidential, Certified Confidential Green Belt Professional.
• Provided on-going project coordination and project management for projects related to multiple acquisitions
• Facilitated discussions and coordinated activities for program management offices with 100+ team members
• Gathered requirements for custom web application used for communicating outages internally and with the ISOs
• Developed, managed, and executed change and communication strategies for various global initiatives, IT Tools, and IT transition support services
• Created proposal and project plans for multiple WiFi implementations and other infrastructure projects

AREAS OF EXPERTISE:

• Project Management
• Agile Scrum
• Research Deal Capture
• Stakeholder Management & Analysis
• Change Management & Communication
• Requirements Gathering / Business Analysis
• Software Application Development
• ISO Outage Tickets

TECHNICAL SKILLS:

• MS Excel
• MS PowerPoint
• MS Project
• MS Visio
• MS Access
• Nucleus
• Endur
• Citrix Migration
• SharePoint Migration
• Windows OS & Office Migration
• Azure Cloud Migration
• Deal Capture
• IT Request Design
• Citrix
• Vasco Tokens
• Oracle UPK
• Mercury Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Project Manager / Business Analyst

Responsibilities:

• Led daily Agile scrum & sprint meetings, reported bi-weekly status to business customers
• Documented requirements and provided input into developing and modifying application to meet customer needs
• Conducted functional, regression, user acceptance testing to verify business requirements
• Developed test scripts and performed QA work including logging of issues

Project Manager

Confidential

Responsibilities:

• Worked closely with Infrastructure teams for network & connectivity needs and support on other projects
• Directed move of Intelometry test environment from Champion data center to Confidential data center
• Managed implementation of Champion DMZ and ensured milestones were met to open citrix file sharing

Confidential, Houston, Texas

Trade Book Reconciliation Analyst

Responsibilities:

• Reconciled trade books to financial statements using Confidential Spotfire & MS Access on a monthly basis
• Researched deal capture in Endur and Nucleus to understand and mitigate cause of ongoing differences
• Coordinated with Risk Control, Accounting, and Trading to resolve reconciliation issues
• Facilitated the recording of prior period adjustments through P&Ls and Gross Margin
• Trained new Shell employees in Chennai on all reconciliation activities

Confidential, Houston, Texas

Change Manager

Responsibilities:

• Performed stakeholder assessment and surveyed users for remote access and hardware needs
• Created and executed change management strategy and plan using Champions
• Managed training resource for development of training materials and user guides
• Developed & executed communication strategy to prepare users for migration

Confidential, Houston, Texas

Project Manager

Responsibilities:

• Communicated with the business to identify champions and prepare locations for WAN activities
• Managed analog line orders for network migrations in support of Google applications
• Coordinated with Xerox to place analog line orders and install them Confidential 120+ U.S. locations

Confidential, Houston, Texas

Project Manager / Business Analyst

Responsibilities:

• Created & managed project plan for Release 4.0 & 4.0.1 and included new SharePoint Admin processes
• Managed two developers and a SharePoint functional specialist
• Coordinated support with SharePoint Administrators, developers, and functional specialists for Internet sites

Confidential, Houston, Texas

Lead Business Analyst

Responsibilities:

• Gathered requirements for TPA account & token management from Confidential
• Developed five IT Request modules in collaboration with catalogue teams
• Designed & managed test plan for end-to-end testing of Confidential
• Conducted internal testing for procurement, delivery, usage of hard & soft tokens, and updated helpdesk procedures

Confidential, Boca Raton, Florida

Cut-Over Analyst

Responsibilities:

• Facilitated discussions between IT and business to break down communication barriers, determine
• Confidential readiness, and brainstorm risk mitigation strategies
• Identified key stakeholders to determine Cut-Over escalation paths and to create project organization charts
• Collaborated with cross-functional teams to develop cut-over strategy and risk mitigation strategies
• Developed and tracked cut-over deliverables from 21 sub-tracks

Confidential, El Segundo, CA

Test Analyst/Project Coordinator

Responsibilities:

• Documented financial processes for a new manufacturing profit center
• Prepared test data in Oracle Retail 12.0 and in TIMS for User Acceptance Testing
• Reconciled AR and AP dollars with invoices and receipts to find missing dollars
• Configured and setup numerous Oracle E-Business Suite 11i accounts using Data Load
• Collaborated with client IT department in both US and India to establish new IT help desk procedures and to facilitate IT requests and infrastructure enhancement approvals
• Gathered requirements from 200+ vendors and managed the process for migrating them to web based Citrix
• Responsible for facility and resource planning and execution to accommodate growing team needs
• Coordinated project activities for 14 project managers and served as a key go-to person
• Improved services and turnaround time by more than 60% by improving client relationships and follow-up