SUMMARY:

• Seeking an opportunity to join a results - oriented company that allows me to utilize my skillset and grow professionally.
• Energetic, results-oriented professional with 19+ years of experience in project and construction management, corporate and franchise relations and trust building, strategic planning, financial analysis, operations and real estate development, and strong understanding of national construction standards and local jurisdictional requirements

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

• Created and managed budgets for projects of approximately 25 million dollars annually.
• Successfully managed 50+ new store builds to budget as well as all change orders within budgets.
• Negotiated/qualified all general contractor contracts for projects.
• Successfully managed flagship expansion, renovation, and on-time opening before holiday season.
• Managed all vendors for assigned projects for on-time completions.
• Created new site survey for company which improved efficiencies in construction budgeting.
• On-boarded five new general contractors since starting with company.
• Introduced new architect to company and oriented them on standards for local and national projects.
• Successfully worked with real estate department and landlords on all projects for proper delivery per lease and negotiations.
• Managed permitting and zoning for all projects nationally.
• Effectively calibrated and communicated with operations on all aspects of new store openings and open store renovation projects.

Confidential

Project Manager

• Successfully managed approximately 15-20 million dollars annually by achieving target budget on all projects and delivering all projects on time.
• Developed and executed approximately 60 new store locations, including six land deals, approximately 15 drive-thru bank conversions, end-cap drive-thrus and café locations with budgets ranging from 600K-2 million dollars.
• Developed and executed over 400 major and minor renovation projects achieving target budget for all projects ranging from 50K to 1.2 million dollars.
• Successfully worked with all landlords on landlord work-letters and ensure that all spaces were delivered according to the lease as well as returning closed stores back to the landlord in the condition per the lease.
• Successfully contracted and managed all vendors, architects, and consultants and engineers.
• Obtained all special exception and jurisdictional permitting and attended local hearings for approvals.
• Successfully contracted and managed all general contractor bid negotiations for all projects.
• Developed renovation program that is now used as the standard throughout the company to keep stores open as much as possible during the renovation process to maximize sales.
• Trusted with piloting new company initiatives including fresh to frozen food conversions and the current warmed food program.
• Provided continuing support for all operations of existing stores to ensure they maintain brand standards
• Successfully lowered general contractor prices by approximately 20% when first starting position, helping entire company to lower the overall general contractor price on all jobs.
• Successfully lowered casework fixture costs by approximately 20% when first starting with company. Still being used as standard to negotiate pricing.
• Successfully directed multiple construction representatives.
• On-boarded four new general contractors and one new casework company to lower costs for total build out of all stores
• Trained, coached and mentored seven new project managers.
• Organized visits to all construction sites with weekly reporting updates on all projects to hit store opening and renovation projections
• Rewarded 2013 renovation project voted renovation of year.

Confidential

Director of Design and Construction and Company Operations

• Executed all design and construction for company for over 150 new store locations.
• Managed all franchise and real estate team relations during the real estate, design and construction phases.
• Managed and executed all architectural plan review (including airports and mall locations) and construction estimating.
• Created and managed all construction documentation for company.
• Managed project managers for all new store designs and openings.
• Managed all vendors and consultants and negotiated pricing for all equipment and kept initial investment in line with UFOC. On-boarded two new equipment companies to keep pricing competitive.
• Managed support of stores before opening and ongoing support after opening.
• Oversaw all signage compliance for company.
• Implemented tracking reports to record all equipment issues and follow up with franchise partners.
• Created budgets for Design & Construction & Company Operations.
• Oversaw Design & Construction for all international deals including all code requirements, equipment specifications for build out, and franchise relations.
• Worked with real estate brokers and attorneys in negotiating leases.
• Analyzed demographic data and site plans to help determine if sites were appropriate for Confidential ’s
• Created project management system to better control brand.
• Averaged 6-8 weeks total build out from start to open.
• Lowered initial investment costs by 15%.
• Sourced and negotiated all elements of M3 concept for company.
• Created landlord work-letter for lease negations for build out to stay on budget and estimated correct amount of TIA for franchisees.
• Always achieved top scores on customer service for Design & Construction department.
• Created new Design & Construction manual for company.
• Developed Design & Construction Coordinator into Project Manager.
• Always value-engineered new store concept for each site to keep construction costs to a minimum.

Confidential

Regional Field Operations Manager

• Responsible for all construction, operations, franchise relations and opening operations (60 + new stores).
• Responsible for managing all Company Operations and the turnaround of company training facility to be 90% more profitable than before. Doubled cash flow. Achieved 23% cost of goods goal and 27% labor goal. Responsible for Company Operations P & L. Increased unit economics by 27%.
• Created & Implemented CSA (Comprehensive Store Assessment) for quality control and operational guidance.
• Achieved 100% retention rate on all management in company stores.
• Created Franchise Training Program.
• Managed customer and franchise relations and provided resolution of customer complaints.
• Successfully trained all new employees for all new store openings.
• Analyzed franchise financial statements and provide strategic business plans.
• Conducted bi-annual store visits to evaluate store operations and local store.