SUMMARY:

• Successful career planning, organizing, and managing IT Departments to streamline workflows and meet evolving business needs. Noted ability to create and deliver the vision while introducing best practices.
• Led the delivery of innovative solutions that reduce costs, enhance efficiency and enabled continued growth.
• Has an extensive and diverse experience in business management, Confidential Technology, operational infrastructures and application development.
• Strong strategic leader of innovative solutions. Visionary, skilled in leading teams to create and maintain cost effective business technology systems for companies within the services, healthcare, retail, legal, automotive, real estate, engineering, and manufacturing industries.
• Natural communicator and team player with strong customer service skills. Strength in partnering with clients, business, leadership and teams to define issues and needs, evaluate risks, and guide the appropriate on - time rollout of technologies, tools, environments and best practices resulting in a strong ROI.
• More than 25 years in business leadership and 15 years in the IT industry.
• Multiple direct reports, responsible for new hires and team building.
• Created the vision, communicated the vision, turned the vision into reality.
• Strategically set IT priorities and insured that they met or exceeded the organizations goals.
• Managed a multitude of IT projects and associated personnel to successful completion.
• First-hand experience with Acquisitions, Mergers and key processes for successful system integration.

CORE COMPETENCIES:

• Executive experience
• Data Center Migrations
• P&L and budgeting
• Technology Strategy & Roadmap
• Team Development & Leadership
• Program Management
• IT Service Management Strategy
• Liaison between business and IT
• Contracts & Legal

TECHNOLOGY PROFICIENCY:

Systems: Windows Servers, Active Directory, Microsoft Windows, Linux

Languages: C, Java, HTML, VBA

Software & Tools: Remedy, ServiceNow, Service Now, MS Exchange, MS Office Suite -Word, Excel & pivot tables, Microsoft Project, PowerPoint and Microsoft Visio, Microsoft SharePoint, Microsoft Access, QuickBooks Enterprise, Pro Engineer, AutoCAD, MatLab, Symantec, McAfee, Trend Micro, MXlogix, dSpace, Nmap, Wireshark, Solarwinds, Citrix, XenCenter, Citrix XEN server, VMware, NetIQ, Remedy, Dynatrace, HP-BSM, SiteScope

Databases: MS SQL, MySQL, Access

Hardware: Cisco Routers / Switches / Firewalls, SonicWALL, NAS / SAN Platforms, XEN Virtualization Platform, VMware

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

Program Manager / Sr. Consultant

Responsibilities:

• Directed and consulted as needed for internal and external customers for this IT Outsource MSP. Strategized and executed IT departmental and technical re-organizations. Full P&L, budgeting and hiring responsibilities.
• Produced monthly reports for CEO and CFO’s. Provided IT consulting and direction for executives and business owners.
• Provided and imparted the vision to teams and organizations. Led the architecture and implementation of cost effective business solutions.
• Trained personnel and handed off organized, smooth running IT departments to customer.
• Contracted with third party vendors.
• Full leadership, negotiating and decision-making accountability for directing, estimating, budgeting and financing the design and delivery of IT to businesses, including silo management; managed services, help desk, network infrastructure, Wintel, storage, backup/disaster recovery, business continuity planning, security and telecommunications.
• A sample of projects include:
• Managed the transition of 13,000+ global users to Office 2016 as a prerequisite for email transition and spin off from Confidential .
• Coordinated vendors, and multiple internal departments while maintain a minimal amount of impact to business operations during the IT transition from Confidential to a separate business entity.
• Multiple network projects, hands on Cisco, SonicWALL and EMC/RSA two factor authentication systems.
• Responsible for the overview, adjustments and best practice recommendations for various customer networks, VPN, Wi-Fi and security.

Confidential

Sr. Project Manager /Sr. Consultant

Responsibilities:

• Six+ month project.
• Responsible for the coordination and completion of multiple activities within the Aerospace RUN Confidential technology department.
• Responsible for all aspects of global web portal application performance, enhancements and stability of the billion dollar a year revenue generating web site.
• Worked with co-sourced vendors, determining metrics, setting deadlines, prioritizing work, monitoring progress and reporting status to upper management.
• Developed applications to enhance the reporting capabilities of the monitoring systems using VBA and scripting.
• Monitored, analyzed and determined causes for transaction response times and performance issues using Dynatrace and other web performance tools.
• Coordinated the security compliance/currency of over 47 web related servers.
• Drove ITSM break/fix ticket prioritization and timely resolution, created custom Remedy reports, performed Problem Management analysis to determine root cause for issues.
• Coordinated and managed efforts to perform physical to virtual (P2V) of servers using VMware.
• Selected tools, advised on methodology and managed browser compatibility testing.
• Participated in and consulted on third party vendor management. Worked with teams to facilitate vendor transition.

Sr. Consultant / IT Infrastructure

Confidential

Responsibilities:

• Assessed, evaluated, budgeted, planned and executed the tech refresh of Windows servers, Network Infrastructures, VoIP call centers, server Virtualization, SAN storage and Backup systems for many customers.
• Organized and led teams. Worked with on and offshore teams.

Sr. Consultant / Application Development

Confidential

Responsibilities:

• Designed the Trouble Ticket and Asset Management application modules using the Agile waterfall methodology.
• The applications were integrated with an existing in house CRM/ERP application built with PHP and MySQL with a web user interface for internal and external customers.
• Hired programmers, held strategy meetings, planned and executed implementation of each module, managed post implementation support, created and held training classes.
• Worked with on and offshore teams.

Confidential, Houston, Texas

ENGAGEMENT MANAGER

Responsibilities:

• Recruited by BMC for expertise in Remedy ITSM, ITIL, customer interfacing and management skills for mid-to-large cross-functional domestic and global projects.
• Primary focus on delivering SaaS projects of Remedy IT Service Management (ITSM) and IT Business Management (ITBM).
• Leadership of IT upgrades and new implementations (On Premise and hosted solutions), and contributing to ITIL best practices with specialties in ITIL SaaS solutions, and High-profile project delivery in competitive markets.
• Managed the transition or implementation of Business Service Management systems as well as the integration of BMC and third party software into the business service management system. On boarded Remedy OnDemand customers.
• Created project budgets, wrote contracts and engaged third party vendors.
• Developed Statements of work (SOW), managed global teams and vendors to implement Remedy ITSM and ITBM systems.
• Led customers and internal teams through the BMC SAAS datacenter migrations of 2012.

Confidential, Scottsdale, AZ

VP and Program Manager

Responsibilities:

• Directed and consulted as needed for internal and external customers.
• Strategized and executed IT departmental and technical re-organizations.
• Provided consulting for executives and business owners.
• Led the architecture and implementation of cost effective business solutions.
• Trained personnel and handed off organized, smooth running IT organizations to customer.
• Typical projects were IT Service Management (ITSM), Configuration Management Systems (CMS/CMDB), network infrastructure, data center migrations, virtualizations, disaster recovery planning and Business Continuity Management (BCM).

Confidential

Project Manager / ITSM Consultant

Responsibilities:

• Strategized the configuration management and implemented Remedy Change Management (CM), Problem Management (PM), Asset Management (AM), CMDB, Service Asset Configuration Management (SACM) and Auto discovery (ADDM/Atrium) for this Confidential 500 retailer.
• Held strategy meetings, planned and executed implementation of each module, managed post implementation support, created and held training classes.
• Worked with on and offshore teams to successfully implement this shared service model Remedy IT Service Management (ITSM) system.
• Reported status to upper management and customer. Assisted with the on boarding of customer to a new outsourced IT solution.

Confidential

Sr. Project Manager / ITSM Consultant

Responsibilities:

• Managed a CMS/CMDB, Remedy rework and uplift from 7.0 to 7.6. The environment changed from Windows/SQL to RedHat/Oracle.
• Worked with vendors to facilitate evaluations, customization and training of Remedy and multiple integration software’s.
• Worked with managers and users across a complex matrix organization dispersed across the USA.
• Led a team of five on and off shore. Reported weekly status to upper management and customer.
• Budget, capacity planning and future use projections as well as Disaster Recover (DR) planning.
• Evaluated options, made recommendations, planned and implemented the conversion of Windows and Linux physical servers in a data center to High Availability (HA) virtual machines. Included utilizing SAN technology and block level backup systems using XENserver.

Confidential

Sr. Project Manager / Data Center Migration /Contractor

Responsibilities:

• Managed a nationwide datacenter migration.
• Worked in a large complex matrix environment to identify 3000+ servers and migrated 600 from over 35 sites spread across the USA.
• This Healthcare organization has a complex cross functional matrix environment with two major divisions seeking control over a dynamically growing vast complex enterprise Confidential system.
• Working without a system of record the team built its own database hosted it on a on a SharePoint site.
• Confidential was used to ID system states and virtualization was accomplished using tools from VMware and PlateSpin. Worked closely with upper management and many other departments to coordinate the successful effort to shrink the server sprawl, reduce operating costs and provide an environment that substantially reduced maintenance costs.
• Reported to upper management in daily and weekly meetings using SharePoint, Excel pivot tables and graphs.
• Project Architect and managed the conversion of Citrix XENserver to VMware vShpere for Windows and Linux virtual servers in a data center. Documented the new system.

Confidential, Charlotte, NC

INFRASTRUCTURE PLANNER

Responsibilities:

• Recruited as part of an elite team of Infrastructure Planners commissioned by executive management to reduce server sprawl, assign assets for budgets and system roles following the Wachovia acquisition.
• This financial institution has a cross functional matrix environment that was in the process of integrating two large corporations.
• The server farm was comprised of 50,000+ servers in a 375,000+ user environment.
• Phase one focus was to scrub the REMEDY server asset database, identify and evaluate 2,000+ servers.
• Communicated with all departments to identify, evaluate and process servers for decommissioning or consolidation.
• Worked closely with manager to develop and document the workflow process and expense recovery modeling.
• Created workflow diagrams, SharePoint site spreadsheets, databases, held team meetings and presented management reports.
• Identified servers, asset owners, support and maintenance groups. Evaluated customer needs and proposed system dispositions.
• Exceeded team and department goals and objectives.

Confidential, Scottsdale, AZ

Sr. Engineer

Responsibilities:

• Built an impressive record of achievements planning, managing, integrating, enhancing and optimizing IT environments for clients within the services, automotive, legal, real estate, healthcare, retail, bioscience, engineering and other industries for this full service provider of outsourced and managed services, network services, and consulting including but not limited to system integration, data center, migration, virtualization, backup & disaster recovery, software development, workflow process, and a wide range of Confidential system solutions.
• Full leadership, negotiating and decision-making accountability for directing, estimating and budgeting the design and delivery of IT and Telecommunications systems/services to more than 70 businesses, including; managed services, technical support, network infrastructure , messaging, storage, secured remote access, backup/disaster recovery, business continuity planning , security, telecommunications and business systems.
• Also performed the role of project manager with a primary interface with stakeholders and users to evaluate goals and issues. Envisioned and communicated strategies.
• Lead teams in designing, implementing and supporting technologies using ITIL best practices.
• Planned, tracked and monitored all aspects of projects. Managed budgets, risk assessment, issue resolution and change management initiatives.
• Held complete oversight for team of 20 network engineers, systems administrators and developers in providing optimal hardware, software, systems and networking support to users across multi-site and internal hosted environments.
• Partnered with client’s leadership teams to define technology strategy and execution roadmap; establish budgets; and oversee the projects, built out high-availability secure infrastructure environments to meet evolving business needs.
• Collaborated with clients to introduce emerging technologies, streamline processes, and rollout best practices, improving overall efficiency and delivering millions of dollars in savings.
• Spearheaded the full life cycle of project management, design, rollout, manage and optimize 100+ WAN / LAN infrastructures, including security, backup / disaster recovery, storage, remote access and communication / business systems.
• Designed and directed the build out of multi-platform Windows and Linux infrastructure within internal Data Center to provide hosted services to 20 clients. Led the subsequent migration to a virtualized and large-scaled storage environment to provide high-availability cloud computing services to users, reducing TCO and increasing overall productivity.
• Architected, configured, migrated, upgraded, deployed and oversaw the administration of Microsoft Exchange structures across 50+ networks.
• Led the successful upgrade and restoration of server and desktop systems, hardware, software and networks with zero disruption to business operations.
• Led teams for the full Software Development Life Cycle (SDLC) using the Agile development methodology.
• Established and manage relationships with clients, encompassing NASA, Honeywell and AZ Department of Health Services.
• AZ Department of Health Care Services -300 offices, 8,000 devices
• NASA and Honeywell - custom server build and deployments
• Retail stores - multiple locations and planning for future growth eCommerce systems - designed and implemented a custom ERP system
• Construction Supply company -5 servers, 42 computers and 3 locations
• WAN/LAN, site to site VPN, MPLS and remote access design
• Virtualization systems that lower IT costs and increase user productivity
• Designed, documented, trained users and maintained workflow processes.
• Architected, configured, migrated, administered and deployed Exchange servers in over 30 networks.
• Planned, documented, implemented and managed back up and disaster recovery systems.

Confidential, Tempe, AZ

SOFTWARE / CONTROL SYSTEMS ENGINEER

Responsibilities:

• Hired to plan, track and manage the on-time and within budget delivery of leading edge aircraft engine research & development projects for the Confidential .
• Accountable for overall success of projects, from initial needs assessments through design, testing, delivery and problem resolution.
• Led cross-functional teams comprised of internal employees and vendors.
• $1 million plus project to design control systems and devices for high response turbine engine fuel valves, enabling the automatic monitoring and matching of engine vibrations to reduce damage during high-performance operations.
• Developed control system software utilizing MatLab, dSpace and C; wrote reports and developed test procedures; designed analysis software utilizing Java; and sourced, contracted and coordinated efforts of device vendors.
• Advised programming team on code architecture and assisted with J2EE and JAVA code logic design.
• Created monitoring and reactionary systems that were unique and as yet undiscovered previously.