SUMMARY:

• 15 years of experience managing IT projects for multiple industries, 9 of which were performed remotely, to a wide variety of clients around the globe. Project Manager responsibilities included:
• Assemble project teams,
• Hold and document minutes and actions items for kick - off meetings and subsequent project meetings.,
• Gather and interpret requirements and manage client expectations
• Develop and maintain project plan, communication plan, change management process and training plans
• Devise and implement ‘go to green’’ plans to address project tasks which have gone ‘red’.
• Write scope of work
• Work with engineers to develop Design Proposal Summaries and engineering work orders
• Manage vendors relations and product and service deliveries
• Report status and progress to client and stakeholders and all levels of management
• Manage UAT and ORT
• Manage project financials and issues and risks
• Write Access databases as needed to track assets, training, implementations, upgrades, deployments and IMAC.
• Expert level user of MS Project, Excel, Word, Powerpoint, Access. Proficient user of many other applications as needed for various projects.
• Extensive experience using multiple project management methodologies

PROFESSIONAL EXPERIENCE

Confidential, MI

Technical Support

• Provide bi-lingual French telephone IT support for Insurance software.
• Coordinate solutions to end-users for insurance software utilization, sales and programming issues

Confidential Plano, TX

Senior IT Project Manager/Business Analyst

• Delivered Projects to multiple industries as a direct employee of EDS to a wide variety of clients around the globe. Delivered all projects effectively as a remote employee telecommuting from my home office and travelling as needed. This required the use of multiple PM methodologies and tools and expert level utilization of MS Project and Project Server, Word, Excel, PowerPoint, and Access. Lead project teams of up to 30 FTE’s, managed vendors, SLA’s, reporting and presenting to all levels of stakeholders and clients. Effectively manage project team, budget, resources, issues and risks and client expectations.

Confidential

• Responsible for end to end project management.
• Interpret project requirements to deliver scope of work and manage development of DPS (design proposal summary) and EWOs (engineering work orders).
• Develop Scope and Summary, Communications plan, UAT (user acceptance testing) and ORT (operating readiness testing.
• Track and mitigate issues and risks.
• Build project team from the ground up to engage engineers and vertical functional managers to meet project requirements, budget and timeline.
• Perform gap analysis and manage provisioning and upgrading to remediate.
• Develop and maintain complex project plan and project budget for entire project life-cycle including WBS, dependencies, predecessors and successors for shared resources within organization.
• Ensure cost management and efficiency and reduce risk in data center using data center automation software from HP-BTO software.
• Design and deliver project dashboards to stakeholders and status reporting to management..
• Effectively manage very diverse group of global engineers and DBA’s to deliver a complicated solution to software distribution. remotely from virtual office..
• Negotiate and manage relationship with Opsware in Sunnyvale, CA as well as transport providers and server vendors.
• Ensure that Opsware System 7 removes the operational disconnects between siloed server, network and storage administration teams,
• Coordinate server installs, network connectivity, firewall development, BUR, Tools and storage, DR.
• Obtain proficiency with Project Server and train other project managers in its use,.
• In two and a half years and in this time completed 46 projects.
• Participated in process improvement teams and provided mentoring to new project managers as they joined the account.
• Example achievement is the installation of a faxing system (TopCall) in Asia Pacific using a technology that was still more that a year away for general deployment. This permitted the customer to consolidate their customer service division in that region creating a significant savings to the customer.

Fleet Bank Merger

Confidential

• Interface with vendors, client and other Internal functional groups to successfully re-cable 10 to 20 locations each day for over 9 months.
• Assist the client in determining requirements and interpret these requirements to the engineering team. Manage client expectations and vendor issues - key in the success of this assignment.
• Develop innovative tracking tools to manage the high volume of sites that were transitioned daily form Fleet to Confidential
• Develop training plan and materials to train project managers.
• Consolidate metrics and reporting of progress while minimizing the need for redundant reporting activities.

Confidential

Business Analyst/Project Manager

• Cutover to New WAN - Delphi
• Develop and coordinate scheduling of IP and SNA cutovers to a new WAN to avoid over-allocation of resources
• Assist regional Delphi management in avoiding excess circuit costs from legacy network.
• Implementation, decommission and change control process development.
• Manage large-scale move for GM Truck Product Center in Pontiac, Michigan - coordinated move of over 3,000 GM Truck employees