SUMMARY:

• Innovative Product Manager, skilled in the management and development of products targeted Confidential strategic business issues.
• Experienced in the penetration of new markets and business expansion of current customers, delivering profitable business growth.
• What sets me apart is my ability to effectively lead in numerous functional areas such as: Development, Project Management, Business Consulting and Sales support.
• Demonstrate a highly motivated attitude, a "Can do " approach, and a keen ability to introduce creative thinking to solve every day problems and grow revenue.
• Over fifteen years of professional experience in Software/Web, Telecom, Mobile and Hardware environments. International product launches, business plans, competitive and market analysis, product roadmaps, collateral development, RFP responses, strategic partnerships, manage Beta customers, testing and product demos.
• Expert in gathering customer requirements as Voice of the Customer using Agile and Waterfall methodologies, development of User Stories, creating Roadmaps, MRDs and PRDs.
• New releases, competitive insights, training to sales teams, stakeholders and Board of Directors.
• Project Manage multiple products, with laser focus delivery on promised products.
• Developed Project and Product Management processes in both startup and large companies.
• Lead Development, Marketing, Operations and Sales with Executive Team and cross functional stakeholders.
• Select and manage vendor integration and OEM relationships.
• Define product strategies that support business goals and competitive solutions.

AREAS OF EXPERTISE:

Protocols: TCP/IP, H.323, RSVP, diffserv, X.500, SIP, CDR, XML, 802.11, WAP, CORBA, SEO, DRM of music

Product Management: Pragmatic Marketing Certification, PERT and Gantt, Roadmaps, Business Plans, Strategic Planning, SDLC planning, Agile and Waterfall methodologies, User Acceptance and A/B testing, Prototyping

Software: HTML, XML, ‘C’, UNIX, Shell, Java J2EE, V Basic, SQL Server, photo editing software, billing, e - commerce, Web interfaces, HP OpenCall platform, J2ME, Google Analytics, Jira, Rally Software, Sharepoint, SaaS and Cloud offerings

Network/Telephony: Cloud, RADIUS, RMON2, Log Files, SNMP to MIB tables, Content Management Systems - Cisco and Nortel, SMS, Confidential & VoIP PBXs, Confidential (Skype), Dealer board/Turret systems, Intercom systems, Voicemail systems, Audio Conferencing systems, Unified Communications, Asterisk, BREW, iPhone and Blackberry mobile clients

Customer Interaction: Alan Cooper Interaction Requirements Design, User Stories, Requirements writing, Voice of the Customer, BETA customer roll-outs, Corporate & Trade Show presentations, new sales generation

CAREER HISTORY:

Confidential, New York, NY

Product Owner

Responsibilities:

• Product Owner developing an Underwriter Cyber Portal, which is first in the industry to determine Cyber Risk.
• Agile methodologies implemented, manage product backlog and develop user stories with extensive business interactions.
• Developed Beta process and solicited feedback that included rave reviews from Underwriter customers.
• Every day interactions with Development through QA sign - off to ensure User Story adherence.

Confidential, Roseland, NJ

Program Manager

Responsibilities:

• Cloud/SaaS and premises based Agile development effort, quite complex that involved several integration points (i.e., Benefits, Payroll, Human Resources) that included different product offerings targeted Confidential several market segments.
• Managed Project Plan working with Development, Product Management, Marketing and Operations executives.
• Led weekly meetings with Executive Leads across Development, Product Management, Marketing and Operations to understand status, where there are dependencies and risks, and find creative solutions.
• Plan and led monthly Senior Management Steering Committee reviews providing status and soliciting feedback on this initiative.
• Led end-to-end test effort with 30 testers from across the business ensuring that offering satisfies the needs of our users.

Confidential, New York, NY

Global Product Manager

Responsibilities:

• Implemented Real-Time Communications supporting the Confidential platform saving the Firm $7M per year..
• Extended Microsoft’s Confidential REST API that exposed Lync Server 2013 features.
• Firm Developers could create new features not provided by Microsoft (i.e., persistent group chat), that gave Traders a competitive advantage.
• Created user stories employing Agile methodologies, that were the basis of features developed across multiple releases.
• Defined SLA metrics that the Firm must adhere to in support of its users.
• Responsible for Total Cost of Ownership across the RTC product suite that were billed back to the Firm users.

Confidential, Purchase, NY

Product Management

Responsibilities:

• Developed an Electronic medical history form based on the ASRM standard that captured a patient’s medical history used as the basis for consultative visits and stored in their EMR system. Allowed Doctors to spend more time consulting with patients.
• Created a secure messaging system that allowed the Practice to be more efficient when interacting with Patients using various category types (i.e., medical questions, billing, and appointments). Messages were routed to a pool of people responsible for specific areas (i.e., clinical, administrative, billing etc.), inclusion of doctor’s notes and filtering criteria.
• Cloud/SaaS HIPAA compliant solution that allowed doctors to share with patient’s pre-op and post-op simulations, educational information, communication dashboard and graphical charts to gauge patient interest to increase closure rates.
• Employed agile methodologies developing user stories and prototyping with lead developers.
• Web-based and Smartphone offering that included iPad and Android tablet devices.

Confidential, New York, NY

VP, Product Management

Responsibilities:

• Led Product Management in the Global IT division responsible for the development of Web-based and Smartphone applications and the selection of vendor products.
• Managed three direct reports, two Product Managers and a Marketing person who was based in Europe.
• Core member responsible for developing a Product Management methodology and SDLC processes within the Firm.
• Extensive user interaction to capture requirements that became roadmaps and Agile user stories.
• Developed Voice Recording compliance requirements from the selecting of voice recorded users to its authenticated playback.
• Defined SLAs, tracked inventory and charged back costs to respective business units.
• Created two Wi-Fi offerings that allowed Guests and Employees Internet access using Smartphones (iPhone, iPad, Android, Blackberry devices) and laptops. Employed Good technology for Apple devices to access email and contacts.
• Developed and launched a Smartphone and Web-based Visual Voicemail system based on the open source Asterisk platform to replace an EOL Octel offering that saved the Firm millions of dollars. System provided competitive vendor features that included voicemail notification by text message or email and message access from mobile devices or Web interfaces.
• A mobility tool for Apple iOS and Blackberry mobile phones was developed that provided long distance cost savings by bypassing the cell network, setting a local callback telephone number which turned all calls into local calls . The system provided click-2-dial, seamless integration with our Voicemail, employee directory and audio conferencing system.
• Developed a Rapid Notification System that was enabled during emergencies. Web-based interface allowed the quick creation and distribution of messages by Vmail, text message, pager and email to individuals in the Firm.
• Spearheaded an Audio conferencing system that saved approximately $4M/year in external conference service charges. The system also provided a 20% capacity increase, improvements in stability and audio quality.
• Responsible for vendor infrastructure products of IP/SIP Dealer Boards/Turrets, IP/SIP Intercoms, IP/SIP desk phones, audio conferencing and wireless devices (BlackBerry).
• Managed international “Go to Market” activities that included internal Web site, creation of collateral and presentations.

Confidential, Montvale, NJ

Digital Product Analyst Director

Responsibilities:

• Managed the product analyst function, spearheading the development of the company’s forward looking product Acuity that replaced a terminal interface.
• Cloud/SaaS and premises-based offerings provided subscription e-commerce fulfillment for Publishers of Digital Media and Print-based publications. The Customer portal provided a set of Web applications that enabled audience members to perform administration functions such as register, log in, search, buy, and manage their profile.
• User stories were developed as part of the Agile process that included prototypes for two major releases.
• Developed the product strategy that became the basis for the product roadmap.
• Trained Sales with presentations/demos on new product releases, Value Proposition and QA on use cases for testing.
• Worked with Marketing to produce end-user documentation, training materials and “Go to Market” collateral.
• Weekly sessions with CTO and VP, Engineering on feature definition, enhancements and release planning activities.

Confidential, New Providence, NJ

Director, Product Management

Responsibilities:

• Managed the product management function that included two Product Managers of a global startup company.
• Cloud/SaaS and premises-based SMS solution that allowed mobile users to send and reply to SMS messages with voice employing Agile methodologies. Platform also included the distribution of other content.
• Captured 16 global Service Providers during my tenure supporting international sales team and training.
• Translated business requirements into roadmaps, user stories achieving bi-weekly scrum releases.
• Expert in capacity planning and developed a Sales Support tool to compute customer configurations and growth.
• Performed competitive and market analysis in order to provide proper guidance and product strategy.
• Weekly sessions with CEO and VPs regarding status, customer deployment and release planning activities.
• Presentations to Board of Directors included competitive analysis, product roadmaps and latest release contents.

Confidential, Somerset, NJ

Product Management Director

Responsibilities:

• Managed $50M in P&L product managing the Paragon line of KVM switches (network access devices). Full life cycle management that included EOL of products and penetration of new markets internationally capturing additional revenue.
• Project Managed and launched six releases that included the management of offshore engineering teams.
• Business case approved and built power management business from $600K to $6M in revenue with OEM partnerships.
• Launched the development of a graphical user interface for the Paragon KVM switch from a terminal interface.
• Launched the development of a Web-based Remote IP User Station for the Paragon analog KVM switch.
• Partnered with Marketing, Sales and Channel partners that resulted in additional revenues of $1.5 million.
• Managed and selected Beta customers for product launches and solicited customer input for product enhancements.
• Developed Strategic Business plan that included competitive analysis, market trends, pricing, distribution channels, e-marketing and product direction. Plan was approved by executive team and implemented.

Confidential, Saddlebrook, NJ

Director of Product Management

Responsibilities:

• Created customer-provisioning requirements of ISP billing product for CSR and Self Care users that employed Siebel.
• Managed product integration with Cisco Systems and Northern Telecom to develop first usage-based billing of cached content.
• Partnered with Sales, Business Development, Channel partners and managed Business Consultant’s to enter new markets, increasing revenue by $2 million. Responsibilities included sales qualification, presentations, training, demos and RFPs.

Confidential, Lincroft, NJ

Strategy and Architecture Director

Responsibilities:

• Managed a team of five engineers in the architectural strategy of voice and data products.
• Developed strategies that included convergence of voice and data products, a VoIP Confidential, a communications web-based Portal and identified strategic vendor relationships. Resulted in key product initiatives that were developed into products.
• Managed a $5 million budget and seven developers in a Voice over IP Gateway product, creating the first in the industry commercial IP Gateway, completed ahead of schedule and winning the “Trail Blazer” award.
• Led planning of CRM capability within VoIP Confidential . MRD included requirements and competitive research (Siebel and other CRM leaders) for “Build vs Partnership” decision that led to the Soundlogic acquisition.

Senior Digital Product Manager

Confidential

Responsibilities:

• Managed $2.5 Million in P&L directing development and marketing to sell digital content (music, software and information) within B2C e-commerce offering. Partnered with Digital Rights Management (DRM) vendors, musical artists and record companies. First Web Hosting and e-commerce site to offer DRM capabilities.
• Managed $4 Million in P&L directing development and marketing in the creation of an Internet Email ASP service. Turned around delayed project by organizing resources to refocus strategy and business plan. Project was delivered ahead of schedule and was first Email ASP offering within the Internet industry.

Senior Systems Engineer

Confidential

Responsibilities:

• Led team to develop a multimedia collaboration offering that merged telephony, LAN and video features. Wrote MRD that included requirements, competitive analysis, vendor partnerships and upgrade strategy. Product was first in the industry to converge technologies over one network to provide Multimedia collaboration.
• Managed a “proof of concept” team of five developers to develop an Enterprise wireless telephone tied to a Confidential and person’s extension. Demo and report to senior management led to the development of product.
• Developed the requirements of a next generation multimedia email-messaging product. Similar to Adobe Acrobat, product allowed people to communicate using different software by including a viewer in the recipient’s message.
• Led a team of five developers writing technical Call Detail Record requirements for Definity and legacy PBXs.