SUMMARY:

• An SC Cleared PMO Analyst/Lead, Business Analyst, Junior Project Manager & Senior Programme/Project Support Officer with a vast experience working in both the public (Government) and private sector; Confidential has been exposed to working within numerous methodologies (i.e.: Prince2, Agile amongst others) to build and implement business strategies and developing strong team environments and has a strong analytical ability for managing project activities and producing results.
• She has successfully delivered projects working with various stakeholders both internally and externally, she also has vast experience in coordinating, analysing and managing stakeholder and has been heavily involved with projects across the entire Process Re - engineering at both programme and project levels from conceptual stage through to delivering and post implementation review (benefit realisation) in diverse business and technical environments with proven leadership skills.
• Confidential has excellent verbal and written communication skills with strong documentation skills.
• She is a self-starter and a team player with an eye for detail. Her energy, personality and ‘can-do’ attitude makes her an asset to her employers. She is able to multi-task and communicate at all levels.
• She has excellent IT, project/programme support & management office and control skills, exhibiting excellent analytical and process/procedure, programme and project planning skills. She exhibits excellent interpersonal, communications and presentation skills and is highly results & goal oriented, pragmatic & creative with strong problem solving skills.
• Confidential is a fast learner and adapts easily to new environment, challenges, processes and people and is very experienced in working with multi-disciplinary, multi-cultural and virtual teams thus work well under pressure, to ensure accuracy and to document processes and procedures that improve delivery.
• Ability to combine extensive budget analytical and managerial skills with sound commercial awareness.
• Experienced in programme planning, coordination, as well as efficiently managing project interdependencies with the ability to practically implement programme and project management methodology to produce maximum benefit - assisting the programme & project managers in developing and implementing standardized (industry programme standard) and consistent processes.
• Good knowledge and application of Project Governance, Configuration and Change Management processes.
• Experienced in Programme Status Reporting and Dashboards Programme Budget Controls, Tracking & Reporting.
• Experienced in RAID Log (Capturing, Tracking, Reporting & Escalation) - Producing and maintain key programme/project artefacts (including the RAID, action tracker, meeting minutes, PID's, business cases, reporting amongst others).
• Experienced in maintaining Programme/Project Plans.
• Stakeholder Reporting & Strong Stakeholder Management experience.
• Highly experienced in producing results in fast paced, customer focused client-facing environments.
• Technically adept in the use of software including MS Office, MS Project, Visio amongst other softwares.
• Capable of identifying and managing risks to produce the most positive outcomes.
• Using Prince2, Agile and ITIL methodologies amongst others to build and implement project / business strategies and developing strong team environments.
• Ability to communicate effectively and liaise with clients in a professional manner.
• A strong working background in Banking / Financial Services / Retail / Telecommunications / Managed Services and Public Sector (within the US & UK).

SKILLS SUMMARY:

Key Competencies & Skills: Business Analysis, Programme/Project Analysis, Programme/Project Co-ordinating & Support, Budgeting and Planning, Financial Services, Supporting Strategy Rollout, Change Management, Client/Stakeholders Relations, UAT & Testing, Business Modelling, Data Migration Mapping, Forecasting and Planning, Business Process Improvement, System Development Life Cycle (SDLC), Enterprise Architect, CRM & Workflow, Test Planning.

Browsers: Internet Explorer, Firefox, Google Chrome and Opera.

Technical Skills : MS Office (Word, Excel, PowerPoint, Publisher, Access, Notepad, Outlook); MS Visio; MS Project; SharePoint; MS SQL; Aldus PageMaker 5.0; QuarkXPress; Lotus Word Pro '97; Lotus Notes 5; Adobe Photoshop 3.0; Adobe Acrobat; Oracle/Prism (Financial system); Avaya CentreVu Supervisor 9.0; IEX TotalView Workforce Management; SAP R/3 Vineyard; Remedy; Voice Team Application VTA ; Vantive; NIKU; Devnam2; OneSys; Business Objects 6.5; SingleView; Trio/Choridant; Pie; Bugzilla; Citrix; Evernote; Clarizen.

Elicitation Techniques: Brainstorming, Round Robin, Post-it Exercise, Document Analysis, Focus Group, Observation, Shadowing, Special Purpose Records, Interface Analysis, Interviews, Workshops, Joint Application Development (JAD), Reverse Engineering, Surveys, Questionnaires, User Task Analysis, Process Mapping, Prototyping, Mock-ups, Wireframe and Storyboarding.

Modelling Skills: Activity Diagram, Context Diagram, Process Modelling, Business Activity Model, Business Process Diagram, Data Modelling, Process Flow, Workflow Diagram, Swim Lane Diagram, Data Flow Diagram, Entity-Relationship Diagram, Class Diagram, Sequence Diagram, Organization Structure, Use Case, Object-Oriented design and CRUDE Matrix.

Analytical Skills: Variations of PESTLE, SWOT, ROI, MOST, Force Field, Porter’s 5 Forces, SMART, Object - Oriented Analysis, Power/Interest Grid, Boston Consulting Group (BCG) Matrix, PRINCE2, RASCI, CATWOE, Cost-Benefit Analysis, COTS and MoSCoW Analysis

EMPLOYMENT HISTORY:

SENIOR PROGRAMME/PROJECT SUPPORT OFFICER / JUNIOR PROJECT MANAGER

Confidential

Responsibilities:

• Supporting the Hosting tower programme manager & workstream project managers with controlling and maintenance of their project plans and project documentations. Responsible for tracking, management and reporting on programme and project progress.
• Assisting the Programme Director, Programme Manager and Project Managers in the collation of the project control documentation set including the various Gate documentation, Lessons Learned and Risks & Issues.
• Supporting internal/external project control boards, project assurance teams, quality review meetings and gate reviews as required by arranging and attending meetings and taking and distributing minutes.
• Responsible for advising and assisting the project team members in the application of project procedures, disciplines and recording and reporting standards.
• Compiling & distributing Programme weekly highlight report for Stakeholders meeting.
• Responsible for scheduling & supporting high profile boards meetings (programme board, governance meeting amongst others). Responsible for organising and attending relevant stakeholders meeting, internal IT meetings, formulating and circulating agendas, documenting meeting minutes & action items.

PROGRAMME & PROJECT SUPPORT OFFICER

Confidential

Responsibilities:

• Supported the programme manager & workstream project managers with controlling and maintenance of their project plans and project documentations.
• Responsible for tracking, management and reporting on programme and project progress.
• Regular monitoring and reviewing of the programme & workstreams RAID’s log and ensuring all risks and issues are prioritised and dealt with at the appropriate level.
• Responsible for scheduling & supporting high profile boards meetings (programme board, governance meeting amongst others).
• Compiling & distributing Programme weekly highlight report for Stakeholders meeting.
• Provided support to the Semaphore Programme Manager & Project Managers relating to supplier orders and invoices, project financial management and reporting & raising, tracking and chasing RTP for POs and payment of invoices.
• Responsible for organising and attending relevant stakeholders meeting, internal IT meetings, formulating and circulating agendas, documenting meeting minutes & action items.
• Responsible for advising and assisting the project team members in the application of project procedures, disciplines and recording and reporting standards.

INTERIM PMO LEAD

Confidential

Responsibilities:

• Provided PMO Specialist Support to the Supplies/Procurement Department - acted as a reference point for PMO queries and information and an advocate for best practices in project management within the department.
• Responsible for setting up the PMO capability for new programmes & projects within the Supply Chain department.
• Responsible for creating status reports for weekly management meetings and project board management meetings to facilitate fact-based decision making.
• Assisted with establishing PMO stakeholder management plan and implementation of the communication framework.
• Maintained processes to ensure project management documentation, reports and plans are relevant, accurate and complete.
• Facilitated the day-to-day management of various project control processes, including deliverable configuration management, issue and risk management, scope/change control, resource management and quality management including the application of outputs from these processes to improve project and programme performance.
• Developed positive relationships with managers and the supplies department staff to enable the PMO to provide support including facilitation, tracking and reporting on projects and training on supply chain improvement projects.
• Assisted and advised managers plus the supply chain teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.

PROGRAMME SUPPORT OFFICER

Confidential

Responsibilities:

• Supporting the programme manager & workstream project managers with controlling and maintenance of their project plans and project documentations.
• Tracking, management and reporting on programme and project progress.
• Regular monitoring and reviewing of the programme & workstreams RAID’s log and ensuring all risks and issues are prioritised and dealt with at the appropriate level.
• Scheduling & supporting high profile boards meetings (programme board, governance meeting amongst others) as Secretariat.
• Compiling & distributing Programme bi-monthly highlight report for Stakeholders meeting.
• Providing support to the Project Managers relating to supplier orders and invoices, project financial management and reporting & raising, tracking and chasing RTP for POs and payment of invoices.
• Responsible for organising and attending relevant internal IT meetings, formulating and circulating agendas, documenting meeting minutes & action items.
• Responsible for managing the New Starter-Leaver process, ensuring that all new starters are up-to-date with inductions trainings.
• Working as the liaison officer for the regional workshops across the UK with the forces ensuring that venues, dates and resources are available for training with the regional forces and adhoc visitors.

PROGRAMME SUPPORT OFFICER

Confidential

Responsibilities:

• Responsible for project administration and effective use of the programme office function; providing timely and quality communication to Programme/Project team and assisting in the organization of key stakeholder events across the whole Wider Market Estate Programme.
• Ensuring that all projects are set up accurately as per project plan/BAT liaising with FCOS Billing team by supplying valid project documentation in adherence with Commercial Process.
• Responsible for maintaining project financials, ensuring SDNs/PVRs are actioned and invoicing and re-profiling are up to date.
• Responsible for setting up and maintaining the various projects on PRISM, ensuring project expenditure is regularly monitored.
• Responsible for raising requisitions and purchase order via PRISM and receipting invoices for payments.
• Responsible for ensuring project closure activities have been completed in a timely manner and in accordance with the Commercial Process.
• Assisting in the production of timely, accurate and concise reports on project finances for the Project Team including Flash and other ad hoc customer reports.
• Assisting the Programme Director, Programme Manager and Project Managers in the collation of the project control documentation set including the various Gate documentation, Lessons Learned and Risks & Issues.
• Supporting internal/external project control boards, project assurance teams, quality review meetings and gate reviews as required by arranging and attending meetings and taking and distributing minutes.
• Ensuring that all Project Teams adhere to PM Standards by using defined procedures, both Commercial and Project, and utilising documentation on Confidential .
• Responsible for maintaining the project library, filing, recording and reporting systems in accordance with Corporate and Project Standards of FCOS and managing document control procedures to provide a standard and efficient filing structure.
• Responsible for advising and assisting the project team members in the application of project procedures, disciplines and recording and reporting standards.

PMO ANALYST & ON-SITE RESOURCE CO-ORDINATOR

Confidential

Responsibilities:

• Responsible for project administration and effective use of the programme office function and providing timely and quality communication to Programme/Project team.
• Maintaining detailed project plans, resource schedules, and timelines with major milestones and ensuring the agreed changes to scope and plan are managed and mapped to the project plan.
• Reporting via Project Highlight Reports and as directed by the Programme/Project team on project performance, actual versus planned.
• Recording and maintaining Issues and Risks (RAID Logs) in order to maintain plans and enable escalations to management if appropriate.
• Managing project budget, including external Confidential, external Opex and internal Opex, against the financial elements of the project plan.
• Ensuring that financial milestones are billed to contract payment terms.
• Monitoring inter-dependencies between project activities and assisting with change control and any management administration.
• Acting as the Resource Co-ordinator on site - maintaining the resource planning database is up to date and accurate
• Worked with the PMO Manager and Programme manager to manage resource and monitor utilisation.
• Supporting the Senior Resourcing coordinator, liaising with Partners and Directors to understand pipeline of work, start dates, duration of work, skills needed and keeping them abreast of current levels of availability.
• Responsible for managing the New Starter-Leaver process, hosting workshops and adhoc inductions trainings.
• Preparing project presentations, and project documents using the Microsoft Office Suite (PowerPoint, Word, Excel, Visio and Project). Creating templates and working with team members to gather key project data.