SUMMARY:

• Innovative transformational leader with expertise in Team Management, Client Relationship Management, Program Management Office, and Business Process Reengineering.
• Solutions - oriented professional offering a solid track record of increasing profits, reducing costs and streamlining operations.
• Skilled at identifying operational and technological solutions, influencing key stakeholders, solving complex business and operational challenges, and delivering reliable solutions on-time and within budget.
• Builds and maintains excellent relationships with clients, vendors, leadership teams, and staff. Exceptional communications and negotiation skills.

SPECIALTIES:

• Transformational Leadership
• Strategic Planning and Execution
• Financial Management and Planning
• Portfolio, and Program Management
• Business Process Re-engineering
• Organizational Change Management
• Risk Management and Mitigation
• Team Development and Leadership
• Resource Management
• PMP Certified (Member 955929)

TECHNICAL SKILLS:

Deltek/Costpoint, Jira, Oracle 11g, MS SQL Server, CA Rally, SharePoint, MS Office Suite, MS Project, MS Visio.

WORK EXPERIENCE:

Confidential, Washington, DC

Program Manager

Responsibilities:

• Engagement manager for 2 Federal contracts, providing all P&L accounting and reporting for an enterprise software development and maintenance team and an O&M/Helpdesk customer support team; Currently hold a Medium Background Investigation (MBI) clearance.
• Provided management and development support for diverse teams of employees and subcontractors working in a Scrum/Agile organization.
• Developed and implemented transformational solutions (technical and procedural) for complex, enterprise-wide business challenges, including a proactive technical plan to develop a browser-independent solution to a customer application in anticipation of older versions of Internet Explorer reaching End of Support.
• Developed a technical plan to implement Continuation of Operations (COOP)/Disaster Recovery of a critical agency application, which included a full procurement/Bill of Materials (BOM) to comply with the enterprise architecture, staffing plans for the execution, and a schedule for implementation.
• Developed a streamlined contract deliverables portal for the contract office in order to provide efficient and effective reporting on contract performance, contract deliverables, and detailed weekly status updates on staffing, milestones, issues, risks, and scheduled activities (such as code development, testing, customer support and resolutions, and deployment planning).
• Maintained strong relationships with our administrative customers (contract officers, and PM’s) and our product customers (application user community and leadership) to ensure all planning, progress, and issues were identified with mutual resolution dates.
• Developed and implemented ProSci change management processes to improve success factors in change initiatives by quantifying user/stakeholder feedback based on the ADKAR model (i.e., measuring their Awareness, Desire, Knowledge, Ability, and then Reinforcing the value/goal of the change).
• Wrote content and edited articles for publication in our company magazine to support our position as the industry leader in IT transformation in the Federal Government.
• Co-developed a financial model to enable all corporate programs to provide accurate monthly reports and analytics, which created a standardized reporting and tracking tool that allowed corporate finance to obtain program financial metrics in hours instead of days.
• Developed a new corporate process and policy for conducting yearly employee reviews, which simplified the review process and shortened the cycle from 5 to 2 weeks.
• Awarded a Contract Option year by increasing productivity and effectiveness of a software development and customer support team. This was done by improving the product backlog grooming process and the team sprint planning process, as well as standardizing new enterprise administration activities and procedures within the O&M and helpdesk team.
• Successfully managed staffing costs, transitions, schedules, and funding for six large subcontracting firms with a net margin at completion of over 8%.
• Identified a critical error that was implemented by the Enterprise Operations team that affected large groups of users; developed a work-around procedure to allow users to continue working until a permanent fix was deployed.

Confidential, Tyson’s Corner, VA

Manager, Management Consulting

Responsibilities:

• Engagement manager for a Requirements Management team to develop a Unified Case Management portal, which was a large, national program to track, investigate, and remediate fraud throughout their network of providers for the Federal Government.
• Developed and published an integrated schedule for all milestone deliverables, User Acceptance Testing, and final integration; met weekly with client leadership to provide overall program progress and to discuss remediation options for all identified issues and risks.
• Provided support to ensure that the training staff had an accurate functional understanding of the delivered application by presenting workflow walk-throughs, application demonstrations, and working side-by-side with staff members for “hands-on” training.
• Developed dashboard reports to enable the customer to prioritize defects, by module, in order to maximize the efficiency of our Agile/Sprint planning sessions.
• Developed technical and operational content for several corporate business proposals for State and Federal contract opportunities.

Confidential, Towson, MD

Business Development Consultant

Responsibilities:

• Using the Shipley Associates Business Development Lifecycle, wrote and edited content for several State and Federal RFP’s and technical proposals.
• Conducted staffing analysis to ensure that all proposal requirements were staffed with competent resources (reviewed all candidate resume’s and conducted interviews to assess knowledge and skill-levels and matched resources to required labor categories).
• Provided updates and feedback on customer status meetings in order to review progress of each proposal section and ensure that all proposal sections effectively addressed each RFP requirement.
• Conducted external research on technical feasibility of proposed solutions and provided validation or corrections to all proposals; supported final team review of each section of each proposal.

Confidential, Aberdeen, MD

Sr. Project Manager

Responsibilities:

• Using the Shipley Associates Business Development Lifecycle, wrote and edited content for several State and Federal RFP’s and technical proposals.
• Conducted an oral presentation to the Maryland State Department of Human Resources to outline staff management philosophy and plans, agency business process knowledge, and transition plans that detailed our process for supporting 24 counties if we were selected to transition into the contract.
• Screened and qualified candidates for contingent hire to support staff surge requirements for awarded contracts.
• Developed plans and guidance on the implementation of PMO management practices to improve efficiency and effectiveness of managing a growing portfolio.

Confidential, Elkridge, MD

Project Director

Responsibilities:

• Managed the transition of a $22 million-dollar Federal program from an incumbent to a new Healthcare/IT organization. This program was to develop and support the National Payment Error Rate through sample analysis on Medicare Part C claims.
• Managed a software development team, which successfully implemented the Scrum/Agile methodology to comply with the agency’s application development and deployment workflow and lifecycle processes.
• Managed a national helpdesk team to build a functional support process in support of a complex web-based document management and analysis system. Developed standardized support and escalation procedures and provided summary reports to agency leadership on a weekly basis.
• Managed and maintained all infrastructure and hosting providers to ensure that service levels were effective and sustainable, and that all enterprise hardware was covered by support contracts for 24/7 support.
• Provided weekly executive-level program status reviews with Government task leaders and corporate executives to ensure a smooth transition and to demonstrate the effectiveness of the new contracting firm.

Confidential, Gaithersburg, MD

Program Director

Responsibilities:

• Managed a $14 million “cost plus incentive fee” program to develop a national “Encounter Data Processing System” for the Federal Government.
• Developed and presented full financial reporting, staffing and development updates, and risk mitigation plans to the executive team every month.
• Developed long-term financial control plans and reporting metrics for staffing, budget, and progress reporting.
• Provided program reviews on delivery and organizational strategy to executive stakeholders to maintain alignment with customer goals.
• Provided staff support through coaching and mentoring to develop the staff and to support career growth.
• Contributed significantly to the development of CMMI policies and procedures as a SME to support the corporate strategy of attaining CMMI level 3 certification throughout the company. Provided written content and major editing and review of all process/procedure areas.

Confidential, Windsor Mill, MD

Sr. Project Manager

Responsibilities:

• Managed stakeholder and customer expectations through weekly meetings with senior leadership representing every state, territory, and the District of Columbia.
• Met weekly with agency executives to integrate project status into program-level dashboard reports that were reported to the agency Administrator.
• Facilitated the development and publishing of all project artifacts in compliance with CMMI and agency policy.
• Coached and mentored staff members on how to work effectively with (and within) Federal agencies.

Confidential, Owings Mills, MD

Sr. Project Manager

Responsibilities:

• Managed the planning and delivery of a Federally mandated Regional Provider Network (RPN) that consolidates and processes Maryland and D.C. Blue Cross Blue Shield insurance product claims through a single information system.
• Developed planning and analysis strategies for multiple internal competency centers across several internal divisions and two external vendors.
• Met weekly with executives to review project status and any new mandates (Federal or internal) that had been issued in order to make necessary project adjustments.
• Facilitated architecture and solution reviews with executive committees.

Confidential, Elkridge, MD

Project Manager

Responsibilities:

• Managed the planning and phased execution of the Physicians Quality Reporting Initiative (PQRI) and Electronic Health Records (EHR) projects, directing the work of four external partners and a large internal development staff.
• Provided weekly project updates and financial performance evaluations through EVM, performance reporting, documentation reviews, and milestone delivery reviews with customer executives, stakeholders, and executive sponsors throughout project delivery.
• Developed, implemented, and supported best practice standards and strategies for the corporate project management office.
• Provided training on project management tools and processes to project staff members and functional managers.
• Coordinated operational readiness with customers, technology support partners, development and QA departments, and stakeholders.

Confidential, Linthicum, MD

Project Manager

Responsibilities:

• Contract-to-hire position at Confidential ; see job description above for duties and areas of responsibility.

Confidential, Towson, MD

Project Manager

Responsibilities:

• Provided project leadership on all phases of project management for multiple national business- and IT-related projects, managing multiple project teams in three geographic regions whose mission it was to support our corporate information systems and 350 customer sites across the United States.
• Facilitated the integration and development of cross-functional teams to support multiple national programs.
• Managed the corporate facilities and data center relocation to the Chicago office from three national locations.
• Coached and mentored matrix-assigned staff members in a rapidly changing and highly dynamic customer-driven environment across three geographic regions.
• Developed and implemented policies, procedures, and PMI best practices for the corporate project management office.
• Conducted planning meetings with corporate auditors to ensure that all business processes met the demands of imposed regulations.