PROFESSIONAL SUMMARY:

A leader and facilitator who provide the development team with the necessary tools for success. As a motivated and logical problem solver, enjoys analyzing situations, devising strategies, and providing practical, cost - conscious solutions. I am an experienced scrum master who is a servant leader that promotes, motivate and coach the development team to deliver high-quality software on-time, within scope, and on budget.

TECHNICAL SKILLS:

Systems: Windows (XP, 2007, 2008, 2010)

Software: Microsoft SQL Server Management Studio 17, IBM Mainframe DB2/ CICS, Client/ServerTesting Processes: SDLC, Manual & Automated Testing, Angular Web Testing, Mobile Testing, API Web Service Testing, User Acceptance Testing, Integration Testing, Functional Testing, Cross Browser Testing, IVR Testing

Testing Tools: qTest, Test Case Management (HP ALM), Jira, Saucelabs, ChromeVox Screen Reader, Postman, Google Analytics/Wave, Segment, NDVA Screen Reader, jMeter

Automation Testing Tools: ECHO Automated Testing and Selenium IDE Automated TestingConfiguration Tools: Middle Office (Report Writer), Subversion (Tortise), Conversations (Proprietary Configuration Tool)

Software Development Methodology:: Waterfall, Agile/Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Scrum Master

Responsibilities:

• Guide the team on how to use Agile/Scrum framework.
• Coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
• Remove impediments or guide the team to remove impediments by finding the right personnel.
• Build a trust and safe environment where problems can be raised without fear of blame or judged with an emphasis on problem - solving.
• Facilitate getting the work done without assigning or dictating the work.
• Coordinate and facilitate daily standups, sprint planning, backlog refinement meetings and retrospective ceremonies.
• Support and educated the Product Owner on grooming and maintaining the product backlog.
• Negotiate with the Product Owner on prioritizing the user stories within a feature to release into production.
• Collaborate with the Stakeholders on upcoming projects to enhance the customer s experience.
• Act as a buffer between external distractions to minimize disruptions.
• Lead the development team to deliver a high quality product.
• Establish Kanban and Scrum Definitions of Done and implement the policy and approach.

Confidential, Atlanta, Georgia

QA Analyst

Responsibilities:

• Designed and ensured overall integrity of the testing strategy.
• Developed test plans in Test Case Management application (HP ALM).
• Developed Automation test scripts and tools (Selenium IDE) using detailed business requirements documents provided by the business analysts .
• Created client specific breakpoints that encompass all potential system and plan requirement considerations for the new/enhanced functionality.
• Performed post production testing for new system releases.
• Performed UI and Compatibility functional and regression testing in a WEB application.
• Performed a thorough review of test results to ensure its quality.
• Performed Electronic Data Interchange (EDI) transactions testing using 834 and 820 files.
• Performed test cases execution in Selenium IDE WEB browser automated testing tool and Lifeworks WEB application.
• Documented and managed defects in Test Case Management application (HP ALM) .
• Created and executed queries to verify test results in SQL Server.
• Retested defects that have been fixed or work around resolution.
• Worked with Project Managers, Business Analysts and Developers on implementing new product.
• Participated in Scrum meetings to provide updates and road blocks encountered on the project.
• Facilitated resolution and communication of cross - application/organization issues and decisions.
• Developed a testing strategy and provided test data for client acceptance testing.
• Participated in release meetings to ensure all new work is completed throughout the iteration.
• Ensured smooth transition to production; performed production verification as a final check in the environment.

Confidential, Atlanta, Georgia

Systems Analyst/QA Analyst

Responsibilities:

• Wrote technical analysis for medium to high complex projects based on functional requirements.
• Lead handoff meetings to deliver analysis and/or test plans to team member.
• Debugged medium to high complex system errors and system defects in production to determine the root cause and provide resolution.
• Utilized relevant problem - solving resources as needed.
• Configured Personalize Communication Statements in the Middle Office report writer.
• Configured the system for medium to high complex projects based on the technical analysis.
• Created and executed queries on the DB2 mainframe for reporting and updating data in production.
• Developed medium to high complex test plans and in corporate recommended updates.
• Translated requirements and technical analysis documentation into key testing considerations.
• Created client specific breakpoints that encompass all potential system and plan requirement considerations for the new/enhanced functionality.
• Oversaw regression test for provision loads.
• Performed unit, integration, acceptance and regression testing in a Client/Server environment and web base application.
• Performed a thorough review of test results including GUI, WEB, and Personalized Communication Statements and independently verify the work that was done to ensure its quality.
• Wrote test scripts from GUI design documents and requirement documents.
• Ran test scripts to validate and document test results.
• Executed test scripts in ECHO automated testing tool.
• Executed test cases in Total Benefit Administration GUI application .
• Executed test cases in Your Benefits Resources WEB application .
• Documented and managed defects in Maestro.
• Retested defects that have been fixed or work around resolution.
• Performed post production testing for new system releases.
• Assisted with the deployment (or migration) of new system updates into the production environment.
• Ensured smooth transition to production; completes all technical documentation updates, completes production simulations and production verifications on all new work within iteration until it is determined to be stable.
• Coached inexperienced team members on low to medium complex technical analysis and system configuration.
• Coached inexperienced team members on how to develop low to medium complex test plans.
• Facilitated new hire onboard classes.

Confidential, Atlanta, Georgia

Setup Configuration Analyst/QA

Responsibilities:

• Wrote technical analysis for low complex projects based on functional requirements.
• Configured the system for low complex projects based on technical analysis.
• Prepared test cases for project implementation.
• Developed low complex test plans within the automated testing tool.
• Executed manual test scripts and document results.
• Updated automated test scripts as needed.
• Performed JCL batch job testing on the DB2 mainframe to test the daily processes.
• Executed test cases in Total Benefit Administration GUI application .
• Executed test cases in Your Benefits Resources WEB application .
• Performed unit testing, integration testing, and regression testing on the WEB and GUI applications.
• Identified and documented defects found during integration, acceptance and regression testing.
• Retested defects that have been fixed or work around resolution.
• Debugged low complex system errors in production to determine the root cause.
• Performed integration testing on new version of production releases.
• Created and execute queries on the DB2 mainframe for reporting and updating data in production.
• Coached new team members on the team.