SUMMARY:

• Seasoned Agile Project Manager with more than 15 years of experience in the public and private sector leading product development, system integration and IT operations projects;
• >5 yrs. experience as Scrum Master developing high performing teams
• >3 yrs. experience coaching teams to adopt lean/agile mindset, transition from traditional waterfall and accelerate value delivery from Development to Operations
• Adept at developing high functioning agile teams using Scrum, Kanban, Lean frameworks
• Skilled at coaching Product Managers on lean start up mindset, delivering highest ROI efficiently
• Facilitate Scrum ceremonies, lead Community of Practice and promote Agile Coffee sessions
• Coach Product Owners in writing better user stories, facilitate story mapping sessions
• Guide teams to own their code quality, be predictable while delivering high business value
• Proven change management skills to support agile transformation and business agility

PROJECT EXPERIENCE:

Agile Coach

Confidential

Responsibilities:

• Leading digital capabilities agile team to continuously improve and automate build, deploy, test and release pipeline (DevOps) for integrated services layer from on - prem to Microsoft Azure.
• Leading an IT Ops project team through infrastructure upgrade of aging call center equipment.
• Successfully led joint Scrum team including internal employees, consultants and vendor staff to implement Single Sign On service for various banking applications.
• Lead the Scrum Master Community of Practice coaching and mentoring other Scrum Masters
• Coach agile teams to continuously improve agile ceremonies, adopt XP engineering practices.
• Support Product Owner in writing better user stories, facilitate story mapping sessions

Scrum Master

Confidential

Responsibilities:

• Successfully led multiple Scrum/Kanban teams to become cross functional, self-managed while going through norming to performing stages of maturity during Agile transition
• Coach team to adopt lean/agile mindset and gradually introduce change through experiments
• Teach full day and half day agile training sessions on Lean, Kanban, Scrum, Decision Making
• Coach and mentor new Scrum Masters on developing high performing teams
• Provide safe environment for team to learn from failure and continuously improve
• Empower team to make decisions using the Advice process thereby fostering leadership culture
• Facilitate Scrum ceremonies, guide Community of Practices and provide agile training

Scrum Master

Confidential

Responsibilities:

• Elicited business requirements and worked with the dev team to implement customized Admission, Discharge and Death (ADT) HL3 notifications via Excelleris platform.
• Lead business analyst responsible for the development, documentation and dissemination of new and reengineered business processes and procedures;
• Lead functional analyst responsible for the design and implementation of Inter-departmental ticketing system built on vTiger CRM

PM/BA

Confidential

Responsibilities:

• Managed requirements and data migration for the new SharePoint based intranet used by 1200+ staff and financial advisors across the country
• Collaborated with content authors to collect metadata for 700+ business forms, policies and procedures, compliance records and facilitated data migration to SharePoint 2013
• Led UAT testing including usability testing of the intranet site using the UX playbook

Sr. Business Analyst

Confidential

Responsibilities:

• Conducted impact assessment of 8 business critical systems affected by SAP code changes; documented recommendations to feed into a business case for streamlining the business process
• Facilitated requirements workshops with business managers, SMEs and end users; documented requirements and use cases in a traceability matrix
• Designed the information architecture for developing multimedia records management solution (serving more than 5000 users) in IBM FileNet and SharePoint 2010

Sr. Business Analyst

Confidential

Responsibilities:

• Managed full life cycle implementation of SharePoint based content management solution for all the HR business units improving the time-to-hire KPI and user experience for 2000+ business users
• Prepared RFP, benefits analysis implementing SharePoint based content management solution and integration with Microsoft System Centre
• Conducted requirements workshops, AS-IS and TO-BE process flows and wireframes
• Collaborated with various stakeholders to get formal buy-in on solution design and approach
• Defined information architecture for the solution including navigation, metadata taxonomy, wireframes to mock up user experience (UX) and iteratively refined the solution design
• Developed test cases, conducted and facilitated UAT testing of the end to end solution
• Prepared training, sustainment documentation, and provided face to face and online training

Scrum Master/BA

Confidential

Responsibilities:

• Developed user stories, acceptance criteria and associated test cases for product features
• Mentored Scrum Masters on effectively managing SCRUM sessions and supporting the team
• Documented business process orchestration and tasks using BPMN
• Facilitate JAD sessions with SMEs, and developers to clarify functional and UX requirements
• Defined information architecture and UX design mock-ups in Balsamiq
• Facilitate Show and Tell sessions to reflect on work accomplished and solicit feedback

Agile Project Manager

Confidential

Responsibilities:

• Successfully led Scrum team to design and implement COTS based Learning Management System
• Collaborated with team to develop Release Plan based on high level project milestones
• Facilitated agile ceremonies including Sprint Reviews with various business stakeholders
• Coached/mentored team to grow into a high performing squad through continuous improvement

Sr. BA/PM

Confidential

Responsibilities:

• Prepared the RFP and facilitated vendor selection for selection of COTS based software application for implementing the Confidential simulation service
• Facilitated requirements sessions with diverse stakeholders to discuss ideas and gain consensus
• Designed and documented current and future processes, systems requirements, and data model
• Provide mentoring to staff and graduate students on designing game-based training modules

Sr. BA/PM

Confidential

Responsibilities:

• Prepared the RFI, RFP and facilitated vendor selection for implementing of Media Streaming Service within the Faculty of Medicine to allow secure, on-demand streaming of lectures
• Analyze and document requirements, cost/benefit analysis, and future state business process design
• Conducted requirements workshops with stakeholders to gain consensus on business requirements
• Managed communication with vendors and facilitated vendor presentations
• Liaised with contractors and system integrators to ensure successful technology implementation

Technical PM

Confidential

Responsibilities:

• Prepared the RFP including business requirements, evaluation criteria and led vendor selection process for implementing Audience Response System solution in the faculty
• Successfully managed communication, training and change management activities to allow smooth transition to operations

Project Manager

Confidential

Responsibilities:

• Successfully managed implementation of $3.5 million network re-design, structured cabling and wireless infrastructure project for the largest private university
• Prepared RFI, RFP for the project and led the vendor evaluation and selection process
• Worked with system integration vendors to negotiate pricing and ensuring quality of service
• Lead a 5 member team including network architect, BA, system administrator and system analysts
• Managed internal and external stakeholder communications to ensure alignment and smooth transition to the upgraded infrastructure

Project Manager

Confidential

Responsibilities:

• Managed multiple web based training (WBT) projects deployed on SaaS based LMS for major airlines and aircraft manufacturers including Emirates, SAS, Air Canada, Bombardier and Eclipse Aviation
• Prepared detailed project plan, managed project scope, schedule and budget
• Worked with SMEs to define course outline and instructional design approach
• Led 7 member team including graphic designers, developers and SMEs using Agile practices
• Facilitate meetings, workshops with stakeholders to ensure alignment on training needs
• Conducted UAT testing on finished modules to ensure training requirements were met properly

Sr. Business Analyst

Confidential

Responsibilities:

• Managed multiple B2B e-commerce projects working with global online casino and sport betting companies to ensure secure funds transfer via online checks and wallet products
• Responsible for capturing business and technical requirements for integrating SaaS based Confidential Online Check and Wallet products with online gaming and sport betting software
• Facilitated JAD sessions with development team to implement custom integration for each client
• Analysed MS SQL database to identify technical issues and designed dashboards for clients

Project Manager

Confidential

Responsibilities:

• Successfully managed customized web based LMS implementation and corporate intranet project for the Online Learning Division of Confidential Technical University
• Led a team of 15 members including software developers, BA and quality experts to develop back office MIS software for providing an effective and efficient online administration platform
• Managed project documentation, change management and transition to operations
• Liaise with academic departments, stakeholders and committees to facilitate support and interest for educational technology projects.
• Participate in strategic planning, systems support, training and change management activities.

Programmer/Analyst

Confidential

Responsibilities:

• Documented functional and technical specifications for web based software solutions
• Developed e-commerce website delhimarket.com and custom web applications using PHP/MySQL
• Developed custom learning management system using ASP/SQL Server
• Wrote structured test cases and conducted unit and UAT testing