SUMMARY:

Certified Project Manager & Certified Scrum Master with over 10 years of successful management & requirements gathering experience related to analyzing healthcare programs from both IT and training aspects. Master’s degree in Organizational Psychology as well as an MBA and certified by Confidential for the Confidential v6 HIX software. Demonstrated proficiency in quickly learning new software and synthesizing information in a way that can be disseminated to target audiences.

TECHNICAL SKILLS:

HealthCare Exchange HIX/ACA: Confidential v6, Medicaid MAGI, Medicare Claims MCS & ICD - 10, Affordable Care Act

Contact Center /CRM: Siebel, Remedy

Business Analysis: MS Project & MS Office

SDLC/QA Testing Support: Selenium

Training & Instructional Design: Prezi, Adobe Captivate, Articulate Storyline, Moodle, WebEx, GoToMeeting, Adobe Connect, SnagIt & Camtasia

IT Project Management: MS Project & MS Office

ScrumMaster/Agile: JIRA, SpiraTeam, Confidential Rational Confidential, ClearQuest

Freelance Web Development & Design: Java, HTML, PHP, Wordpress, C++, Eclipse, Python, SQL, Linux, Red Hat

Wireframes/Prototypes: Balsamiq, Visio

Microsoft Office Tools: Word, Excel, Powerpoint, Access, Outlook, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master, Laurel, MD

Responsibilities:

• Led and facilitated daily scrum meetings; Assisted in the development of sprints and release plans; Managed product backlog, escalates issues to the Release Manager, coordinated with internal and external stakeholders, and interfaced with all the technical leads on the CDR project
• Supported deliverables to include Release Burn Down Charts, Sprint Burn Down Charts and Defect Logs; Facilitated sprint planning, end of sprint checkpoint reviews/demos, sprint retrospectives and defect review meetings
• Oversaw testing activities related to integration projects. Validated user requirements, coordinated testing, verified functionality and facilitated demos; Managed the development of test plans and test cases
• Knowledgeable and proficient in all phases of the agile software development lifecycle

Key Technologies/Skills: MS Project, MS Office, MS Visio, MS Excel, MS Powerpoint, MS Access, MS Outlook, MS Sharepoint, Confidential Rational Confidential, Confidential ClearQuest

Confidential

Requirements Management BA/Scrum Master, Laurel, MD

Responsibilities:

• Provided elicitation, analysis, validation, verification and management of software development requirements for VA applications.
• Provided Scrum Master support for 3 separate teams: Provisioning, Single Sign - on and eSignature teams. Responsible for the management of 3-week long sprints, sprint reviews/demos, sprint planning, backlog grooming and sprint retrospective sessions. Accountable for compliance, releases and end of sprint status
• Produced and maintained artifacts such as RTM, RSD, ICD, SDD, business flow diagrams, use cases etc.
• Oversaw testing activities related to integration projects. Validated user requirements, coordinated testing, verified functionality and facilitated demos; Managed the development of test plans and test cases
• Participated in all phases of the software development lifecycle to complete implementation and testability of final product.

Key Technologies/Skills: MS Project, MS Office, MS Visio, MS Excel, MS Powerpoint, MS Sharepoint, Confidential Rational

Confidential

Business Analyst /Scrum Master, Bethesda, MD

Responsibilities:

• Obtained and validated requirements and garnered approval from the business customer for the development of the VA Pain Coach mobile app, an app for veteran pain management.
• Scrum Master for the VA Pain Coach mobile app project. Managed 4-week long sprints, backlog grooming and retrospective sessions with development and the business. Utilized JIRA & Confidential to monitor requirements and track project progress.
• Developed business requirement documents (BRD), use cases, user stories and test cases. Provided wireframes, mock-ups and prototypes. Developed design documents such as the RTM, RSD, ICD and SDD.
• Coordinated testing, verified functionality and facilitated demos. Worked with solution architects to determine technology impact to the current environment; Managed resources and analyzed functional and non-functional requirements.
• Agile Project. Responsible for full software lifecycle development, requirements gathering, testing and change management.

Key Technologies/Skills: MS Project, MS Office, MS Visio, MS Excel, MS Powerpoint, MS Access, MS Outlook, MS Sharepoint, Atlassian JIRA, Balsamiq, HTML5, web app & iOS common user interfaces for mobile app dev

Confidential

Business Analyst /Scrum Master, Bethesda, MD

Responsibilities:

• Translated business process requirements for the VA Health Information Card ( Confidential ) into technical requirements.
• Validated user requirements and verified product functionality. Developed wireframes, mockups and prototypes.
• Scrum Master for the VA ( Confidential ) Enrollment project. Managed 3-week long sprints, backlog grooming and retrospective sessions with development and the business. Utilized Confidential to monitor requirements and track project progress.
• Developed the BRD, RTM, user cases, user stories, specification documents and design, process and data flow diagrams.
• Coordinated testing activities to include data integrity testing and functional testing. Analyzed testing requirements and test cases.

Key Technologies/Skills: MS Project, MS Office, MS Visio, MS Excel, MS Powerpoint, MS Access, MS Outlook, MS Sharepoint, Confidential Rational Confidential, Confidential ClearQuest

Confidential

Software Trainer/ Instructional Designer, Little Rock, AR

Responsibilities:

• Researched, prepared and designed classroom training on Confidential, a Java-based software application.
• Identified effective tools to assist in the training and learning process
• Assessed user readiness and proficiency and provided recommendations to the Arkansas DHS client.
• Provided support to Arkansas DHS in training 1800 agency employees to include intake clerical workers, case workers and agency workers required to oversee the Medicaid program.
• Developed training plan, strategized and made recommendations to Arkansas State Agency clients for effective use of Confidential for enrollment & eligibility and case management; Coordinated all aspects of training to include scheduling, registration & evaluation
• Developed visual aids, instructor and student desk guides, system user manuals and other tools to assist students with system navigation and troubleshooting; Met regularly with Confidential development team to stay abreast of updates in functionality.

Key Technologies/Skills: Adobe Captivate, Articulate Storyline, Moodle, WebEx, GoToMeeting, Adobe Connect, SnagIt & Camtasia

Confidential

Lead IT Business Analyst/ Scrum Master, Washington, DC

Responsibilities:

• Developed functional requirements for client review and sign-off; Worked with the Development Team to analyze technical specifications for adherence to design specifications. Managed implementation of 4 enrollment modules including Broker Management & Individual Enrollment.
• Collaborated with the Maryland and Minnesota Exchange teams to leverage existing frameworks and ensure knowledge transfer;
• Collaborated with the Confidential development team for Confidential & Confidential software integration.
• POC for on and off-shore development teams; Performed requirements gathering, solution sessions, project planning, sprint reviews and demos to the client; Conducted external client status meetings and weekly internal team status meetings; Responsible for identification of project issues/risks, resolution and escalation, scope definition, change order creation and business process improvement
• Responsible for development and maintenance of RTM, RSD & BRD
• Subject matter expert on Confidential product knowledge. Created and executed test cases and facilitated the client acceptance testing process

Key Technologies/Skills: MS Project, MS Office, MS Visio, MS Excel, MS Powerpoint, MS Access, MS Outlook, MS Sharepoint, Spirateam, JIRA

Confidential

Sr Portfolio Project Manager/Business Analyst, Washington, DC

Responsibilities:

• Supported all phases of the CPIC process, Pre-Select, Select, Control and Evaluate; Ensured IT investment and acquisition compliance with Confidential, OMB guidelines and Confidential directives. Reviewed and approved business cases prior to submission to internal decision panels and Confidential agencies for authorization
• Provided feedback and guidance to IT Investment project teams to improve the quality and performance of their IT Investments and associated business cases
• Provided support and guidance to IT Project Managers in accordance with the clients IT policies, procedures, and IT governance framework
• Collaborated with Enterprise Architecture, IT Asset Management, Human Capital and Budget Execution teams to ensure process integration
• Supported the Mission Support client by providing recommendations on how to improve all processes related to IT Investment Management; Provided periodic briefings and status updates to executive management

Key Technologies/Skills: MS Project, MS Office, MS Visio, MS Excel, MS Powerpoint, MS Access, MS Outlook, MS SharepointeGlobalTech - 7/2012 - 12/2012