Senior Project Manager / Management Consultant Resume

SUMMARY:

Confidential is an Innovative, results - driven, exuberant, multi-disciplined expert in enterprise, small business, and consumer technologies with 12 years in leading long-term ERP / CRM / PMS / Cloud services implementation, SDLC projects.
Always passionate and adaptable to new technologies and Agile methodologies, Confidential leverages his extensive technical background to remove technical roadblocks and ensuring that exceptional customer satisfaction is achieved.
Confidential comfortably collaborates with both sides of the house to successfully translate ideas and requirements into on-time deliverables to meet business objectives.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Senior Project Manager / Management Consultant

Confidential

Responsibilities:

Stakeholders management
Managing project milestones
Vendors management
Cross training Business analyst and QAs
Removing impediments
Controlling and monitoring the progress of the project
Employee satisfaction
Internal and External marketing
Managing deliverables
Critical path deliverables
Performance reviews and staff development
Service optimization
Process re-engineering
Customer relationship management
Creating a training and development plans for the team members
Personal and career development coaching and trainings for the team members.
Financial control and management continuous integration, delivery, cloud usage, or monitoring.
Creating a road map
Need analysis, Gap analysis and making recommendations
Innovation for the future

Project Manager / Scrum Master

Confidential

Responsibilities:

Scrum Master handling day to day Scrum activities and reports.
Enabling Scrum meetings and Scrum processes. Involvement in User Story creation.
Engage with Product Owner on planning scope and release of the project.
Handling distributed scrum teams in different time zones.
Product Backlog refinement, prioritization and documentation coaching to PO and BA
Coaching the team in adhering to the agile principles and avoiding team conflicts.
Creating and ensuring the update of JIRA board to reflect the present status of work.
Managing and tracking risks and resolution of all impediments of the team.
Coordination with on - site off-shore teams and distributed teams.
Manage project RAIDD (Risks, Assumptions, Issues, Dependencies, Decisions) logs

Scrum Master

Confidential

Responsibilities:

Implementation and Integration of Salesforce.com
Worked on a project focused on the implementation and the integration of Salesforce CRM in various Confidential Air Miles credit cards.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, Reports, contacts management and campaign management using various credit card applications and the central database.
Assisted the PM in overlooking the entire project and achieving the alignment between various departments.

Business Analyst

Confidential

Responsibilities:

Implementation of various modules and integration of Mobile Applications. Increased efficiency by 20% and reduced wastage by 20 % through the effective implementation of various applications like IMS, GLS, ALS, Cash Management, Time and Attendance under various modules like Sales & Distribution SD, Material Management MM, and Customer Relationship Management CRM .
Identified project scope and helped project manager to take a phased approach for gathering business requirements.
Conducted the Gap analysis with AS IS analytical marketing system to the envisaged business need.
Created business requirements document (BRD) outlining functional requirements.