SUMMARY:

• Project Management Release Management
• Change Management Server Configurations
• Risk Management Requirement Analysis & Development
• Technical Documentation CMMI
• Training Configuration Management
• MS SharePoint SRS Remedy
• IBM Rational Requirements Composer IBM Jazz Suite
• Testing xBML

PROFESSIONAL EXPERIENCE:

Confidential, Mclean, VA

Project Integrator

Responsibilities:

• Gather, analyze, and compose technical information
• Translate technical information into clear, readable documents and presentation to be used by technical and non - technical personnel
• Support the development of all types of documents and reports by developing and updating graphics presentations to improve the quality and enhance the usability of these documents
• Responsible for integrating the graphics and information generated from meetings and facilitation sessions, using automated tools, and research methods into final deliverable documents
• Assist in assessing, documenting, and tracking new program requirements and follow-on technical exchange meetings (TEMs).
• Plan and coordinate program management process activities, such as Program Reviews and Control Gate Reviews including scheduling of meetings and preparation of briefings/presentations
• Coordinate project schedules, including participation in meetings; documentation and distribution of minutes and action items; and tracing action items for successful completion
• Assist in the preparation of management plans and reports
• Support tasks requiring the collecting, compiling, evaluating and publishing of information and statistical data in documents, records, forms, reports, plans, policies, and regulations.
• Maintain correspondence suspense files, records, files for reports, operating procedures, internal memorandums, and compose correspondence
• Facilitate meetings and information sessions.
• Provide documentation, requirements, and information updates

Confidential, Rockville, MD

IT Business Analyst

Responsibilities:

• Supported Confidential I&A CIO with coordinating with end users and business owners to understand IT requirements
• Supported Confidential I&A CIO with communicating requirements to software development and SharePoint teams (i.e., mission liaison)
• Supported Confidential I&A CIO with security and project management documentation requirements for various projects.
• Supported Confidential I&A CIO with gathering requirements from stakeholders and translating into stories and features that can be implemented to meet users' expectations
• Maintained positive client relationships
• Created quality presentations and briefings for stakeholders
• Conducted research and educate others on trending technologies, methods, and opportunities
• Created Test Scripts from user requirements
• Conducted Testing in an agile environment
• Conducted User Acceptance Testing with End Users and Stakeholders
• Conducted SCRUM Meetings in an agile environment

Confidential, Rockville, MD

Business Analyst

Responsibilities:

• Captured background information, stakeholder needs, project objectives, and other information in rich-text documents
• Performed business process modeling using xBML
• Created Procedure documents and tailor reports based on the Customer needs
• Expressed current and proposed processes and specifying system usage as business process diagrams and use case diagrams
• Created requirements from document text and other elements and adding requirements to Rational RequisitePro®
• Imported requirements from Rational RequisitePro
• Lead and/or provide support to client Services engagements, to include projects, programs or client training.
• Played a key role in/manage a client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.
• Overall responsibility for project’s success.
• Reviewed and analyzed project scope.
• Scheduled and lead client meetings.
• Lead and participated in internal knowledge transfer.
• Communicated regularly with client to include status meetings.
• Identified issues and escalate to the necessary and appropriate team members and stakeholders.
• Identified project risks and gaps in requirements.
• Facilitated and resolved client concerns.
• Maintained SharePoint Website
• Utilized SharePoint to maintain project archives

Confidential, Rockville, MD

Business Analyst

Responsibilities:

• Captured background information, stakeholder needs, project objectives, and other information in rich-text documents
• Performed business process modeling using xBML
• Created Procedure documents and tailor reports based on the Customer needs
• Express current and proposed processes and specifying system usage as business process diagrams and use case diagrams
• Created requirements from document text and other elements and adding requirements to Rational RequisitePro®
• Imported requirements from Rational RequisitePro
• Lead and/or provide support to client Services engagements, to include projects, programs or client training.
• Played a key role in/manage a client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.
• Overall responsibility for project’s success.
• Reviewed and analyzed project scope.
• Scheduled and lead client meetings.
• Lead and participated in internal knowledge transfer.
• Communicated regularly with client to include status meetings.
• Identified issues and escalate to the necessary and appropriate team members and stakeholders.
• Identified project risks and gaps in requirements.
• Facilitated and resolved client concerns.
• Maintained SharePoint Website
• Utilized SharePoint to maintain project archives

Confidential, Herndon, VA

Project Manager

Responsibilities:

• Provided excellent customer service
• Scheduled customer meeting to obtain resource requirements
• Prepared Business Leads and Abstracts, including cost estimates, based on customer requirements
• Prepared and established Service Level Agreements with customers for deployed support
• Managed the SLAs on a day-to-day basis, tracking cost and schedule information and providing monthly financial status reports
• Provided management status of activities on projects and SLAs
• Provided customers, as needed, on the status of support to their activities
• Prepared and submitted timely Contract Staffing Requests (CSRs)
• Worked with the Prime Contractors to ensure the timely filling of open CSRs and resolving issues/questions about requirements

System Integrator/Engineer

Confidential

Responsibilities:

• Supported the Confidential Strategic Action Plan working group
• Supported the Confidential Corporate Board
• Created MS SharePoint Sites for Confidential Strategic Action Plan working group and the Confidential Corporate Board
• Added and modified Web parts for the creation of the MS SharePoint Sites
• Performed as MS SharePoint Administrator by providing users access based on needs
• Assisted in GCS and Confidential strategic planning activities including the Confidential and GCS Strategic Intent and Strategic Plans
• Supported the development and tracking of GCS performance measures in the fulfillment of GCS, Confidential, CIO, and ODNI IT Strategic Goals and Objectives
• Supported the development of new process for the collection and reporting of performance measurements
• Analyzed performance measures and construct standard reports for GCS senior management
• Assisted in tracking the status of the GCS-CIO High Profile Activities
• Provided support to other activities including ad hoc request from the Confidential and GCS senior management teams
• Created minutes and action items
• Coordinated and supported program meetings and reviews
• Identified, analyzed, defined, and coordinated user, customer and stakeholder needs and translated them into technical requirements.
• Created technical manual for the System Integrator/System Engineer governance team role in order to maintain at a minimum the day to day activities during transition
• Trained new team members in the current processes and procedures

Confidential, Washington, DC

Systems Engineer

Responsibilities:

• Managing projects and people
• Analyzing and defining requirements
• Defining and maintaining architecture and infrastructure
• Developing system specifications and description documents
• Configuring and optimizing system components
• Monitoring and analyzing system capacity and performance
• Diagnosing and resolving problems
• Installing, testing, maintaining, and upgrading hardware and software
• Performing configuration management and risk assessment

Confidential, Gaithersburg, MD

Change Manager

Responsibilities:

• Lead the department’s efforts in the development of policies and procedures in change control.
• Managed the Request for change ( Confidential ) through the review, evaluation and approval process.
• Chaired and conduct the Change Advisory Board (CAB) meetings. Creates and distributes the meeting agendas and minutes.
• Chaired the Emergency CAB (EC) meetings
• Produced and distribute change management reports.
• Maintained the Forward Schedule of Changes (FSC).
• Provided Change Management training as the need arises and communicate Change Management policy revisions and updates
• Assured Changes are complete, accurate and aptly described. Review Confidential ’s to ensure that all Change Management requirements and standards are enforced and properly categorized according to established guidelines
• Communicated changes to affected business units and stakeholders via established communication channels.
• Conducted Change Management Improvement Reviews for changes that negatively impact service delivery.

Change Coordinator

Confidential

Responsibilities:

• Progressed Requests for Change ( Confidential 's) through the Change Management process
• Ensured changes conform to process standards and principles
• Rejected RFCs that do not meet the defined requirements
• Coordinated/scheduled changes considering all dependencies and relationships
• Coordinated the production and distribution of the Forward Schedule of Change
• Provided Configuration Item (CI) update information to Configuration Management
• Provided input to management regarding staff skill levels for Change Management
• Provided input into important decisions regarding Change Management supporting technology
• Raised/escalated issues to the Sr. Change Manager
• Analyzed change records to detect any trends or problems and proposes actions to rectify apparent weak areas in the Change Management process
• Reported exceptions to Sr. Change Manager
• Produced regular and accurate management reports
• Participated in other ITSM process initiatives and process reviews deemed necessary by the Sr. Change Manager
• Maintained primary responsibility for reviewing release plans, scheduling authorization meetings for the project manager, and closing Confidential once fully implemented.
• Maintained Master Release Schedule in MS SharePoint
• Attended Feasibility Phase Gate Reviews and CAB for the approval of a Confidential to go to Build and Test.

Confidential, Mclean, VA

Project/Release Manager

Responsibilities:

• Server Build Branch Release Manager
• Assumed the responsibility as the requirements coordinator.
• Maintained primary responsibility for reviewing/concurring on change requests, scheduling work for the functional team and closing request once fully implemented.
• Served as single POC for assigned Functional Team for all change requests related questions/issues from customer and/or service partners.
• Managed to closure change requests that assigned Functional Team submits or coordinates on providing approval or concurrence as appropriate.
• Ensured all change requests are clear, current, concise, and accurate (i.e. current POCs, current representation of team (FYI or Coordinator), realistic date, regression tests, and back-out procedures.
• Attended all Operational Readiness Meeting (ORM). Utilize the ORM to discuss all change requests that have non-concurred status and outstanding issues exists that impact the Server Build Branch (SBB) team, as well as, all other requests pending concurrence approval.
• Attended all Operational Readiness Board (ORB) meetings and has a solid understanding of technical issues and work that is required to be completed via the change request process.
• Ensured all Delivery Events are created for each approved change request and manages to closure Delivery Events created for the assigned Server Build Branch.
• Provided weekly status/issues to Server Build Branch Team Lead and Project Management Branch (PMB) Chief. Understand approved Server Build Branch technical and workflow procedures and internal/cross functional business processes.
• Provided PMB with recommendations on how to improve processes.
• Resided as Server Build Branch documentation configuration manager: Management of project level change control board for changes to technical procedures. Ensure new team members are provided team documentation and an orientation is scheduled to walk through business procedures with new team members.
• Attended standing meetings (e.g. weekly PMB Release Manager meeting, SBB Team Meeting, RM Meeting, TEMs); assists SBB in collecting, analyzing, compiling and reporting operational data; and manages life-cycle of team specific Memorandums of Agreement (MOAs), when needed.
• Performed connectivity testing and server configuration
• Trained new Floater Release Manager in change control process, and assists with the development prototype of new team tracking database using Lotus Notes.

Task Manager

Confidential

Responsibilities:

• Reviewed Confidential weekly status reports provided by Confidential staff tracking progress
• Created monthly Program Management Review (PMR) slides