PROFESSIONAL SUMMARY:

• IT professional with experience across numerous disciplines including Software Release Management, Systems Automation, Data Center Operations, Batch Scheduling, and Project Management.
• Top performer, who consistently seeks new challenges and opportunities and successfully exceeds goals and objectives.
• Currently looking for a new challenge.
• My experience and skillsets would transfer well into Release Management, DevOps/Software/Systems Engineering positions or IT Project Management.
• Three and a half years consulting experience on an application software control team with approximately three and a half years supporting Endevor software migrations, two years supporting Jenkins deployments and one year supporting uDeploy and Bladelogic deploys.
• Experienced at providing analysis and diagnosis of issues related to software release migrations/deployments.
• Skilled in Agile and Waterfall Methodologies.
• Extensive experience in application software release management, operations/service management, incident/problem management, production support, and project management.
• Strong leadership skills and a proven track record in producing project documentation, directing project prioritization, coordination, communication and deliverables for credit card processing related technology projects and other financial service related projects that are highly complex in nature with high visibility and risk.

TECHNICAL SKILLS:

Operating Systems: Confidential Distributions (CentOS, Red Hat), Windows, z/OS JES2

Build/CI/Deploy Tools:: Jenkins, IBM UrbanCode (uDeploy), Bladelogic, Endevor

Container Platforms:: Docker

Source Control: GitHub

Scripting: Bash

Other Apps/Tools:: Yum, RPM, Jira, Nginx, Apache/Tomcat, MS Office (Word, Excel, Project, PowerPoint), SQL, SharePoint, QC/HP ALM

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential, Frisco, TX

Responsibilities:

• Assisted the IT Infrastructure Director with a small internal project to relocate approximately one hundred employees within the building.
• Project consisted of coordinating the moves for IT equipment (e.g. desktops, laptops, monitors, printers, and phones) and performing service checks on all equipment post - move.
• Also, ensured all IT Assets were inventoried, organized and labeled.

Consultant, Software/Release Team Lead

Confidential, Addison, TX

Responsibilities:

• Led a project to transition all mobile remote deposit application software deploys from the Environment Management team over to the Deployment Operations team.
• Project included detailed task tracking and status reporting to management, establishing software/hardware security access for all team members, scheduling webinars with the Environment Management team for KT (knowledge transfer) sessions, creating detailed step-by-step documentation on “how to” process the deploys for each application, creating a PowerPoint presentation and hosting webinars to train the Deployment Operations team members on the new applications.
• Also, created and provided a “security access” document to assist the team with changes to access in the future.
• Supported the daily deploy window for the lower-level environments.
• Monitored Jira for deployment requests.
• Maintained backups of target folders.
• Processed build/deploys during window and provided break/fix for failed builds.
• DevOps L1, supporting the daily deploy window for the lower-level environments.
• Also, provided after-hours support for monthly production deploys.
• Assisted development teams with onboarding to Jira and testing of new uDeploy environments.
• Monitored Jira for deployment requests.
• Processed deploys during window and provided break/fix for failed builds.
• Daily release communications and deploy status updates.
• Participated in iPlan reviews in preparation for monthly production deploys.
• Supported the daily deploy window for the lower-level environments.
• Monitored for email request from development team/environment management team.
• Verified staging, Deployed code, Verified code, If applicable - Stop/Start JVMs, Uninstall/Install JVMs, Sync WebSphere, Clear Cache, Clear Translog, etc.
• Provided pre/post deploy communications as well as break/fix for failed builds. umerous integrated, monthly, and industry compliance releases supported, resulting in zero defect production packaging installation.

Confidential

Partner

Responsibilities:

• Managed a family investment business managing our personal investment portfolios.

Confidential, Addison, TX

Systems Automation Manager

Responsibilities:

• Spearheaded the development of an Online Banking Health Monitor for Data Center Operations, providing expedited problem escalation.
• Project resulted in 25% reduction in time-to-resolution.
• Enhanced communication between data center operations and application groups through the design and implementation of an automated email process that was invoked when ARF (Automated Recovery Facility) auto-restarted batch jobs.
• Coordinated the design and implementation of system automation (SA390) in support of GDPS/XRC for the business recovery data center.

Sr. Shift Manager

Confidential

Responsibilities:

• Managed more than ten computer operations team members.
• Managed and supported production and business recovery data centers.
• Oversaw system monitoring, incident/event management, online applications availability, response times, and production for online/batch applications, ensuring Service Level Agreements were achieved.
• Led the project to eliminate offsite tape vaulting in support of the implementation of GDPS/XRC for data mirroring.

Operations Technical Development & Data Center Shift Manager

Confidential

Responsibilities:

• Developed and implemented initiatives to increase the technical skill level of Computer Operators.
• Represented Data Center Operations as the project lead on the successful conversion of Confidential Europe batch processing over to the Confidential America platform.
• Provided onsite management support and incident management during large software release and deployment activities.
• Chosen by senior management to travel to Confidential Europe and represent Confidential America data center operations and production control in leading the batch processing communication meetings and develop the initial service level agreements.
• Due to the strong relationships developed during my trip to Confidential Europe, I was requested by Confidential Europe management to support the Confidential Europe batch processing window. I accepted and took a temporary assignment to manage 3 rd shift data center operations.