SUMMARY:

• Program /Project Management professional with over 10 years of experience in HealthCare Information systems and related environment and 21 years of total industry experience.
• PMI - Project Management Professional (PMP) certified professional and active member of Project Management Institute.
• Lean Six Sigma Green Belt Certified incorporating lean principles in most of the projects following the PDCA checklist.
• Experience in working with C-level executives (CIO, PMO Director, VP's and other Directors), cross-functional department heads in developing information systems requirements and executing projects for HealthCare management.
• Extensive experience in complete lifecycle of project management, along with analyzing data and managing the KPI’s.
• Experience in developing Project Charters, project budgets and estimating various deliverables of HealthCare
• Management Information System and managed through implementation and post-implementation.
• High degree of experience in working with an entire project team that includes but not limited to Key stakeholders sponsors, Senior Management, IT team, Application owners, Vendors, suppliers and external agencies through the project lifecycle.
• Excellent negotiator with team building, team development and leadership skills to achieve the goals and objectives of HealthCare information systems and projects.
• Hands on experience in working with an IT department that includes developers, application owners, infrastructure teams, data security teams, Helpdesk, Operations staff, and data architecture, including working with outsource contracting vendors such as Leidos Health.
• Accomplished Project Manager/ Team Lead reporting to PMO in supporting and implementing mission-critical projects with a budget of over $65 million.

SKILL:

• Dreamweaver Client-focused
• XML Results-oriented
• FTP Contract negotiation/review/drafting
• HTML Change management
• PMP Quick learner
• ITIL Proficiency in Project Management and Interfaces
• Java Script Operations management
• Microsoft Project Computer proficient
• SharePoint Microsoft Office
• PL/SQL PMP
• TCL programming ITIL
• UNIX Green Belt
• VB Script Cloverleaf Certified Architect
• VISIO Client Relations
• VB Conflict Management web designing Lead Development
• Budgeting Disaster Recovery
• Policy development Customer Needs Assessment
• Problem resolution Process Improvement
• Process Improvement Documentation
• Program Planning Quality Assurance
• Quality Management

EXPERIENCE:

Confidential, Jackson, MI

Sr. IT Project Manager

Responsibilities:

• Supports CIO and VP in managing customer expectations for project deliverables, managing stakeholder communications and helping to implement an effecting system of project governance.
• Lead teams with designs, develop and implement process improvement methods estimating procedures and assist in application management policy development.
• Formulated project targets and managed stakeholder relations including facilitating discussion and prompt problem resolution, enabling successful completion of the project on time and within budget.
• Lead in providing risk management and ensuring that contingency plans are in place including risk assessment and mitigation plans.
• Organize and customize training programs for the data and application system teams.
• Manage Project life cycle from initiation to the closure of large and medium projects.
• Lead and facilitate the weekly IT coordination meetings with various internal departments to monitor IT operations and issues, review process improvement initiatives and perform operational readiness checks for new project deployments.
• Planning for Capital budgets for overall projects, including budgeting for resource allocation and vendor contracts for the projects.
• Assist key stakeholders/ senior management to prioritize requests, maximizing the hospital's ROI and resources to reach the desired results.
• Uphold customer service standards.
• Establish and maintain relationships with third-party vendors.
• Provide overall project direction, Direct/lead team members toward project objectives, and provide problem resolution and Project Quality Management.
• Actively manage the projects along its various stages via tracking program/project progress; assess the critical path report variances on schedule, cost, and scope, track issues and recommend corrective action.
• Provide Detailed Scope definition of Design & Implementation Strategies.
• Demonstrated ability to prepare concise standards/procedure manual.
• Supported business users, IT development team, and third-party service providers regarding software functionality throughout the system development life cycle.
• Develop workflows for operational management and work on conflict management to resolve the issues between departments ensuring positive results.
• Designed full project life cycles of big data conversion from four different EMR databases ranging from 25 to 40 terabytes each into Epic database with budgets up to 4 million dollars.
• Assign project tasks and reviewed the quality of the support provided by 15 team members from six different departments.
• Mapped Record Testing (EMR conversion) -.
• Directly led a team of Project Managers, operations managers and developers with tasks and responsibilities by creating workflows, technical design documents, toolkits, and project plan with scope and requirements.
• Lead vendor engagement meetings and project Kickoff meeting along with biweekly status updates on the project.
• Developed application specific trackers for project managers to track the overall progress of the project.
• Negotiated with the leadership to get approvals on budgeting the resources for teams as this was a project not included in scope or budget during overall program planning and budgeting.

Confidential, Jackson, MI

IT Project Manager

Responsibilities:

• Prepared departmental contracts for attorney approval.
• Prepared correspondence, accounting and financial documents for analysis.
• Monitored multiple databases to keep track of all company inventory.
• Successfully led key projects which resulted in the positive outcome.
• Conducted analysis to address issues which led to reliable outcomes.

Confidential, Jackson, MI

Team Lead, Sr. Interface Analyst

Responsibilities:

• Served as Change Management Board member who reviewed projects and granted approvals.
• Provided solutions to technical issues and responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
• Developed documentation for day to day operations for interfaces which helped in maintaining and troubleshooting applications, radically improving up time on the interface engine.
• Involved in assessing the schedules, cost, and scope, track issues and recommend corrective actions.
• Oversaw system backups, archiving, and disaster recovery and provided support when necessary.
• Built and maintained vendor relationships and managed the purchase of hardware and software products.
• Performs in-house development functions that include the following: User Requirements Gathering, Systems
• Analysis and Design, Programming, System Testing, Quality Assurance and User Acceptance Testing (UAT), Post
• Implementation Review, Enhancements and Change Management, and IT Training Support and Documentation.
• Mentored, trained, and created training manuals for new team members to produce desired results.
• Perform risk assessments and initiate risk control strategies.
• Provides IT assistance to relevant business and support units in the design, development, and implementation of new
• IT products and services to support both front office and back office automation requirements.

Confidential, Lansing, MI

Programmer Analyst

Responsibilities:

• Gather business requirements from users and develop the user-friendly application for entering the daily child support case status.
• Developed the Child support project for the Confidential working closely with Contract companies like Confidential .
• Worked on FTP method of transferring data to a third party to implement the Bridges project for State.
• Ensured that IT-related issues are identified and reported on and resolved promptly.
• Performed testing on all new projects.

Confidential, Lansing, MI

Sr Analyst

Responsibilities:

• Created and executed testing plans and cases.
• Coordinated with different teams to ensure the testing completed in a timely manner and help in system testing, user testing and an end to end testing.
• Served as a quality checkpoint for application during various release cycles.
• System test then End to end testing and user testing whereas a lead in the team only I was supposed to do the user testing.
• Engaged with User, Business coordinators, and programmers via meetings and other communications methods raising questions as required and revising the business requirements if there were any discrepancies.
• Reporting to the manager of my team's performance and updates on testing as the release was always deadline based.
• Created and updated functional specifications and requirements traceability documentation as needed.
• Strategize with the business and architect leads on testing approaches.

Confidential, Lansing, MI

Programming Analyst

Responsibilities:

• Programmer at Jackson Insurance Lansing and Confidential as a developer.
• Developer designed and coded intranet site for the Insurance agents to work with clients on site and finish their daily paperwork.
• Worked at Confidential on Confidential school’s website using Variety search engine which let the entire schools in Confidential search various elements on the school systems database using a keyword search.