SUMMARY:

• A versatile, high - energy technocrat with the distinction of executing projects of large magnitude within strict timelines and budget
• A result oriented individual with overall 15 years of IT experience in:

• Project/ Program Mgmt Risk Management
• Business Transformation
• Training & Development
• Data Center Migrations
• Cloud Transformation

• Instrumental in managing/delivering large projects, programs, IT Business Transformation, Data Centre Migrations (SAN, NAS & Cloud) & new product implementations within the allocated time & cost parameters as per organizations’ quality standards.
• Resourceful in adapting quickly to dynamic business environments; exposure in adopting a pragmatic approach in improvising on solutions and resolving complex business issues
• Skilled in analyzing BFSI clients’ business requirements; Scoping custom solutions by following standard guidelines
• Ability to influence Stakeholders at all levels in an organization & managing of financial institutions projects where security is treated as high priority.
• Expertise in SAAS & PAAS services (Ex: Confidential -SRM, Tell Me More- Auralog & Infrastructure AWS Cloud Computing Services)
• Demonstrates clear and transparent communication skills.
• Managed projects with a budget of $2 million- 10 million.
• Strong people & project management skills including the ability to lead multiple simultaneous projects in both matrix and projectized environments.
• Enhanced leadership qualities with proven ability to motivate, energize and lead to success. Skilled in partnering with clients, business leadership and teams to define needs and issues, evaluate risks and feasibility, and strategize the execution of process, hardware, software and networking solutions with strong ROI and TCO.
• Managing Procurement Projects/Solutions as required for Data Center Implementations and Migrations projects with proven ability using E-procurement suite & tools.

CORE COMPETENCIES:

• Experienced & Efficient in Agile (Scrum), Waterfall & SDLC Methodologies.
• Recommending and scoping IT infrastructure (SAN & NAS) requirements and upgrading to ensure acceptable levels of Security, Disaster Management, Migrations (SAN, NAS & AWS-Cloud Migrations) and Data Recovery plans
• Certified expertise in Data Centre Planning, maintenance & Move
• Preparing complete Project Plan& Migration workbooks with accountability of defining scope, budget, resourcing, schedule, effort tracking & status reporting & Change Management (OCM)
• Setting timelines, analyzing requirements, managing resources,prioritizing tasks, identifying dependencies, evaluating risks & issues and acquiring release approvals; implementing project plans within pre-set budgets and deadlines.
• Developing best practices for programs/projects; generating proposals & delivering business presentations to clients
• Carrying out resource planning, technical direction, effort estimation, tracking, risk management & mentoring; analyzing user requirements and statistics to identify trends and resolve performance issues.

IT SKILLS:

MS Office (MS- Word, Excel, PowerPoint & Outlook), SAP based tools, MS Project & Internet Applications, MPP, SharePoint, Office 365, Propel, Clarity, One Note, Service Now, BMC Remedy & CRM Technology.

ORGANIZATIONAL EXPERIENCE:

Confidential

I&O Cloud Project/ Program Manager

Responsibilities:

• Lead Cloud Transformation projects/Program, Identity access management & Privilege Access Management Programs.
• Support strategic planning processes, including portfolio roadmap, prioritization, and budgeting.
• Coordinate cross-functional site infrastructure programs in a functional/matrix organization covering a range of areas (Technical Services, Design & Delivery, Data Center Operations, Enterprise Services, Telecom & Cyber Security).
• Oversee med/large projects from initiation to completion and provide leadership and mentorship to other project managers and IT teams to execute projects, promoting high performance culture across entire EPMO team.
• Provide hands on project management during analysis, design, development, testing, implementation, and post implementation phases.
• Provide direct guidance on project/portfolio resource planning, reporting, prioritization, and budgeting.
• Develop project metrics and feedback measurements to ensure professional delivery of projects according to best practices, standards, and proven methodologies; define and maintain key performance indicators for delivery and drive improvement strategies.
• Identify operational pain points and opportunities to improve business practices and update project candidates/ project requirements.
• Establish, maintain and refine project and program methodology for delivery of company initiatives, including Project Governance processes, standard tools & templates, financials, risk management, project/program status communications.
• Oversee IT activities to ensure projects are high quality and delivered on time, in scope, within budget, and meet business objectives.
• Ensure adoption and implementation of project and program management (SUITE) methodology and oversee project and program management training, coaching, and awareness as required.
• Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.
• Provide leadership to drive continuous improvements in IT project management related operations.
• Provide day-to-day coordination and quality assurance for projects and tasks.
• Foster a culture of data driven decision making.
• Successful migration & deployments in State private cloud.
• Successful planning and deployments of Azure Multi-Factor Authentication.
• Team player for Project management policies, procedures and standards template improvement.
• Conduct successful Cross functional team workshops to achieve project/program accomplishment strategy.
• Improvement of PSP’s as part of Enterprise Architecture Lifecycle project.

Confidential, NY

Infrastructure & Service Delivery Program Manager

Responsibilities:

• Formulate, organize, monitor inter-connected projects, decide on suitable.
• Lead North America region to consolidate, prioritise and work with IBM, Operational Companies & Internal Coretech CSM’s to plan and schedule all required changes to operational services in line with agreed demand as part of IT Transformation Programme.
• Execute/coordinate Project Management processes to ensure delivery, including project control, risk management, change management, issue resolution, progress reporting and project documentation.
• Develop & control deadlines, budgets & activities. Lead & evaluate project managers & another staff.
• Manage the handover process for new/changed services/applications between Service Development and live operations in a controlled manner
• Work with the regional Customer Service Management teams to understand the Service Delivery aspects and support internal & external stake holders with the Project/ Programme Management. Produce and manage a master Program/ Project Plan that identifies key activities, milestones, dependencies, resource usage, costs etc.
• Drive the execution of project actions related to architecture and standards delivery
• Ensure business project teams are in place in order to facilitate testing signoff by users, and transitioning into on-going service; project closure.
• Manage program/project scope and change control process/ Change Management (OCM), escalating issues as necessary & Resolve major issues & conflicts, escalating where necessary & Manage and mitigate high level risks
• Co-ordinate the execution of the Communication Plan and participate in the decision making where appropriate
• Assess program performance and aim to maximize ROI.

Confidential

Technical Infrastructure Project Manager

Responsibilities:

• Ensured delivery of complex & moderate risk projects by maintaining project quality, finances and customer focus.
• Evaluating and validating statement of work (SOW); identifying requirements into a project plan detailing schedules, controls, resources, costs and daily tasks.
• Generating risk management and remediation plans; developing one team approach, goals & milestones within a project to ensure Confidential 's commitments to the customer are achieved.
• Ensure Successful Completion of (SAN & Cloud) Migration Programs & Projects, meeting the client and business requirements.
• Ensuring the follow up of established standards, processes and methods to produce solutions that conform to requirements.
• Ensure vulnerability assessments, Stake Holder Analysis is performed for critical infrastructure components & POC Projects respectively.
• Creating estimated time to complete, managing back-log and handling the cost budget and the impact of change requests on cost budget.
• Achieving the Confidential Bar of Excellence as the highest level of Client Satisfaction; ensuring financial compliance.
• Accountable for; ensuring that the project is delivered to scope defined within SOW and ensuring any deviations are processed via defined Change Control process.
• Attending customer discussions regarding budget, risk & impact of changes.
• Interacting with Confidential concerned parties any existing or potential customer escalation issues; following up with the Confidential escalation and change control process/ Change Management (OCM)
• Organizing internal & customer kick-off meeting as appropriate; developing status reports regularly.
• Facilitating the full value of the Confidential Solutions & Services business benefit to the customer.
• Responsible for completing & maintaining industry recognized project management certification.

Confidential

Project Manager

Responsibilities:

• Analyse the problems faced by the clients and developed cost effective solutions for the same to benefit business objectives.
• Managing the life cycle of moderately complex and moderate risk projects.
• Maintain and submits clear and concise activity/progress/time recording reports to customers, management, and sales on various projects & activities.
• Responsible for the implementation and daily management of activities, coordinated with internal and Partner Resources.
• Provide technical and/or business consultative support for Sales Teams, and Technical Resources selling and delivering of the Professional Services.
• Managing of financial institutions projects where security was treated as high priority.
• Develop Level of Effort estimates for custom Professional Services engagements.
• Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution.
• Diagram proposed modifications using architecture and data flow diagrams, so that both technical staff and executive management can understand what must be done.
• Propose alternative solutions that balance cost and benefit, and adequately test a solution’s feasibility for business and technical compatibility.
• Manage client AWS Cloud migrations & Data center implementation projects.
• Creating, managing and analyzing performance data and other related information.
• Encouraging, identifying and developing best practice strategy.
• Performing routine audits of systems and software.
• To evaluate, test, advise, train and support I.T. related projects. Procurement of IT hardware, software and maintenance products & services.
• Responsible for the recruitment and training of new staff.

Confidential

IT Consultant/Project Manager

Responsibilities:

• Restoration of normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service-quality and -availability are maintained.
• Ensuring proper coordination with the client and solution design teams to capture the As-Is process, and provide solutions defining the various To-be processes.
• Provide necessary inputs of impacts on the existing processes and propose suitable enhancements to the existing process.
• Reviewing problems and identifying process improvements, ensuring that correct RCA have been performed across for different severity levels.
• Diagnosis of the root cause of a problem, and the subsequent development of a work-around.
• Ensuring a quick resolution to the queries pertaining to the processes of the stakeholders and customers.
• Address all issues within the SLA period to avoid any impact on the operations.
• Ensured to have minimal disruption of services; reduction in back-out activities; economic utilization of resources involved in the change.
• Generating periodic reports of system performance and conducting real time testing of system responses.
• Coordinated with clients & ensured service delivery to generate revenues for additional business.
• Implemented competitive strategies to generate sales and developed & expand market share towards achievement of revenue & profitability targets.
• Explored marketing opportunities, target markets and gathered intelligence on customers&competitors while generating leads for possible sales.

Confidential

Technical Support Engineer

Responsibilities:

• Active team player of 32 Support Engineers; resolved technical problems related to Desktops, Servers & Handsets.
• Handled day-to-day end user support; responding to Help Desk & Vendors to coordinate user requests assigned by the helpdesk
• Coordinated with 2nd Line escalations and represented service team for internal pilot projects for workflow management tools
• Accountable for deploying software installs, ensured OS maintenance, Network Operating Systems.
• Headed team of technical members (Indian resources) and conducted training programs to enhance their technical skills &knowledge.
• Helping Clients to transfer & upgrade accounts.

Confidential

IT Support Technician

Responsibilities:

• Installations and Configurations of Operating Systems (Windows), and Software on network. Troubleshooting issues with the printers.
• User Management on LAN environment & Performing Backup; Server logs management.
• Perform daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity).
• Provide Sys Admin Support as required to maintain user accounts, DNS,DHCP, WINS, etc. and maintaining connectivity to the internet and VPN.
• Designate and train a back-up person and develop procedures to perform IT duties.
• Worked on Remedy & Service-Now tools for Incident, Problem and Infrastructural Change and Tasks (Service Requests).
• Planned and implemented IT Policies.
• Best supportive team player on various issues/ activities.
• Implemented various solutions suitable to resolve major daily issues and made documentation.
• Managed 100% Attendance.

Confidential

Systems Engineer

Responsibilities:

• Manage Windows network (users, computers, printers, etc) with Active Directory & Exchange server 2003 support & management.
• Perform daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity).
• Provide Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc. and maintaining connectivity to the internet and VPN.
• Designate and train a back-up person and develop procedures to perform IT duties.
• Worked on Remedy & Service-Now tools for Incident, Problem and Infrastructural Change and Tasks (Service Requests).
• Responsible for defining and IT recovery plan for servers and workstations.
• Help plan/budget the hardware and software needs of the Country and Area offices and ensure that all hardware and software acquired meets specification established by Technology team.

Confidential

Jr. Systems Engineer

Responsibilities:

• Installing and configuring and Administration of Windows 2000, Windows 2003 and other Applications on client’s servers and desktops remotely through Remote Terminal Services, User Management, User configuration.
• Provide Technical support to Development team on technical issues like Active Directory, IIS, TCP/IP, DNS, and VPN etc.
• Performance monitoring, Troubleshooting different technologies like TCP/IP, DNS, IIS, Mail Server etc.
• User Management and Security Management on LAN.
• Configuring, Managing File server &Print server.
• Installing and upgrading OS, different hardware and Software’s on Desktop and Servers & shadowing Migration Projects.
• Installing and Configuring Microsoft Application like MSOffice, Microsoft Visual Studio, and Microsoft Dot net Studio.
• Troubleshooting and resolution of Hardware and Software in LAN Environment.