SUMMARY:

• Expert project manager, architect, software developer, technical writer, and trainer who delivers best - in-class results with technical management, presentations, documentation, technical marketing content, and training curricula for developers and technically sophisticated users, or for lay audiences.
• Versatile skills, and effective as an individual contributor, management roles, and in team-building.
• End-to-end product cycle experience covering development, manufacturing, packaging, and support for software and hardware/software products, both in-house and commercial.
• Product definition, design, software development, and business development of large-scale and distributed applications, GUIs, operating systems, databases, and networking.
• Data storage technologies including SAN, NAS, CDP, deduplication, replication, encryption, and data security. Intellectual property using commercial and open-source software licensing models.
• Built superior technical teams; managed virtual office and distributed workforces including offshore teams based in India and Europe. Precise, on-target technical communication in writing, in person, and with presentations. Instructional design, intuitive teacher and mentor, effective at communicating technology to both technical and non-technical audiences. Experienced in customer-facing roles. Excellent team lead and problem-solving skills.

TECHNICAL SKILLS:

• Software development tools, frameworks, source code control, open-source, Git, GitHub, Eclipse, Perl, Python, JavaScript, JSON, MySQL, C, C++, Java, RCP/RAP, bash, Unix shell scripting, vi/vim and Emacs, device drivers, real-time and thread-safe software, file systems; operating system internals including Windows, macOS, BSD, and Linux; mobile applications; cloud technologies including AWS, Confidential, Horizon technologies, vRealize Automation and vRealize Orchestrator, vSphere, and Workstation/Fusion; Vlocity Developer Essentials cert.
• Microsoft Visual Studio; application debugging; Atlassian suite (Jira, Confluence, Bitbucket); branch/merge
• Project management tools including Microsoft Project and open-source tools; WBS and Gantt charts
• Technical writing including developer documentation, APIs, user manuals, reports, marketing, blogs, brochures
• Expert with Microsoft Office (Word, PowerPoint, Excel, Visio) and SharePoint; Markdown, HTML, and XML
• Apple authoring tools Pages, Keynote, Numbers; text tools Notepad and Notepad++; standard style guides
• Adobe photography and graphics tools including Photoshop, Lightroom, Premier, Illustrator
• Authoring and instructional design tools: TCS, Acrobat Pro, Captivate, FrameMaker, MadCap Flare
• Configuration management (CMDB), IT service management (ITSM); SDKs; Linux admin and automation
• Studied PMBOK methodology in preparation for PMP certification; Agile/scrum methodology; version control
• Financial sector experience from family business in consumer banking; Salesforce.com Admin Beginner
• Freelance voice-over artist for narration, educational, and commercial presentations; voice characterizations

PROFESSIONAL EXPERIENCE:

Confidential, Barre, VT

Project Manager, Instructor, Technical Writer, and Software Designer

Responsibilities:

• Used vRealize Automation to create and configure virtual machines, and vRealize Orchestrator workflows
• Provisioned and tested VMs in lab environment containing hundreds of VMs; documented those procedures
• Technical writing and documentation for software developers; CompuGain and ClearPath contracts (W2)
• Project Manager for apartment complex proposal; graphic design for building contractor; IT provisioning

Confidential, Palo Alto, CA

Senior Manager

Responsibilities:

• Served as technical editor, then as manager of 5-person technical documentation team, rewriting and performing developmental edits on many hundreds of mission-critical documents for implementing Confidential products in the field; production editing in an environment of tight deadlines and shifting priorities
• Documented vRealize Automation, vRealize Orchestrator, and the entire suite of Confidential products
• Cross-functional program management aligning requirements with stakeholders (legal, marketing)
• Raised quality of documents produced by the team; leveraged software development background to refine content’s relevance and accelerate delivery, directly benefiting stakeholders; drove consistency of documents
• Developed departmental style guide and branding guidelines
• Trained existing team and new hires; developed training materials for external users; adult learning theory
• Architected and implemented purpose-built management tools and spreadsheets to track projects
• Developed better tracking tools, motivated team, and improved document turnaround from 2 weeks to
• Reviewed and categorized contracts and statements of work used for delivery of services

Confidential, Mountain View, CA

Director of Training

Responsibilities:

• Designed documentation strategy for mobile application framework in software start-up environment
• Software architect for mobile app to support documentation, testing, and application developer enablement
• Developed mobile applications using JavaScript and Titanium, for iPhone/iPad iOS and Android
• Deployed developer technical documentation repository to AWS

Confidential, Oakland, CA

IT Architect and Administrator

Responsibilities:

• IT architecture/system administration for local and remote clients; Microsoft Windows Server and Exchange
• Virtualization with Confidential and Hyper-V; production use in-house and in clients’ server environments
• Cybersecurity architect for client networks; Microsoft Active Directory for client environment
• Web development (Linux/Apache, IIS, JavaScript); business development seminars for new clients

Confidential, Santa Clara, CA

Performance Engineering; Manager, GUI Software Development

Responsibilities:

• Web-based system management and GUI design for IT appliance using Java, GWT, Ajax, and JavaScript; met delivery commitments; with product marketing, determined product specs within resource constraints
• Architect for Web-based system administration application to replace a broken core application; made substantial changes in the company’s software development process
• Augmented existing team with 6 senior members by changing hiring procedures; senior team helped to greatly decrease bug count using success metrics that I developed; total of 17 direct reports
• Architect of use case analysis for software testing, increasing usability of GUI; designed usability test suite
• Customer presentations, voice-over for Web-based training; performance testing of deduplication backup server, using Linux, Samba, CIFS, and Windows Server; developed automated testing tools
• System administration for Confidential products: new system installation, upgrades, ongoing maintenance

Confidential, Guerneville, CA

Consultant

Responsibilities:

• Architected and implemented software/hardware process control system; software development using LAMP toolset including Java, Swing, and text-to-speech UI, Eclipse, Apache, Tomcat, MySQL, JavaScript, PHP and XML, and custom hardware using reed relay board and matrixed switches driving AC powered devices
• Java application development for dynamic HTML generation in support of database driven SOA Web app

Confidential, Los Altos, CA

Director of Software Development & IT Director

Responsibilities:

• Developed platform specs and product strategy for innovative data storage compliance and management appliance
• Designed and built custom lab PC architecture for optimized performance on a limited budget

Confidential, Hopkinton, MA

IT Director

Responsibilities:

• IT architect and operations management for early-stage biotech startup founded
• Designed and rolled out information management infrastructure; responsibility for all technology and telecom assets for staff of 13 people in three locations (Windows XP, Small Business Server, Linux, VPN)