SUMMARY:

• Innovative, technology oriented professional with around 12 years of global experience across various aspects of Product development lifecycle with expertise in Digital, CRM in Supply Chain, Telecom and Retail domain. String product management professional graduated from IIM Indore.
• An effective organizer with excellent interpersonal skills. Passionate about solving complex business problems and driven by goals.
• Product Management Expert drove end - to-end product operations, was responsible for scope management, critical path analysis, effort-time estimation, tracking and monitoring activities, risk analysis, and quality management to accomplish product objectives while managing constraints
• Conceptualized and created different tool e.g. Digital Maturity Index and Omni-channel maturity index, which help in assessing digital maturity level
• Expertise in requirement gathering, requirement analysis, feasibility analysis and scope analysis; Expertise in requirement gathering, requirement analysis, feasibility analysis and scope analysis
• Leveraged skills in managing the process driven Bid Management; cost-effort estimation & proposal development for standard in house products, transformations projects & bundled solutions; hosted customer workshops and prepared bid defense
• Facilitated/conducted various scrum ceremonies Release planning, Sprint planning, Daily Scrum, Sprint review and Sprint retrospective and Ensured that various artifacts are always up-to-date, so they work as ‘Single Source of Truth’ for all the stakeholders.
• Led strategic initiatives to drive revenue generation; explore and define new delivery & governance models; and direct IT strategy to align organizational readiness with business strategies, goals & objectives

EXPERTISE AREA:

• Product Management
• Digital Consulting
• Business Analysis
• Pre Sales & Bid Management
• Strategic Planning
• Techno-Functional
• Scrum Master
• Project Management
• Change / Risk Management
• Change Management & Delivery
• Team Building & Leadership

WORK EXPERIENCE:

Confidential, Seattle

Product Manager

Responsibilities:

• Develop and maintain the product vision and strategy and effectively communicate that vision to the scrum team
• Prepare and maintain strategic product road-map and Product Requirement Document; be well versed with the current industry trends so that product is ready for future requirements
• Interact with all the stakeholders to understand their requirements, manage expectations of various stakeholder groups in order to achieve maximum business value
• Act as liaison between client’s business stakeholders and product implementation team; collect requirements from clients for product implementations and customization
• Use agile/lean methodologies to drive and deliver enterprise-scale digital product
• Write requirements (user stories) for product features working with stakeholders (both internal and external) as needed, ensuring that customer, stakeholder and market needs are met
• Act as Product owner and own product backlog, prepare and prioritize user stories for development team, conduct backlog refinement meetings to explain user stories to development team
• Define and execute user stories that ensure a superior customer experience when using the feature/product
• Organize and work with cross-functional teams and remote resources to drive process and deliver product on time and within budget
• Assisted testing team in prioritizing the testing approach and test scripts for user testing
• Drive beta, pilot and MVP programs using an iterative, user-led approach with early-stage features/proof of concepts

Confidential

Product Manager

Responsibilities:

• Conceptualized and created of different tool e.g. Digital Maturity Index and Omni-channel maturity index, which help in assessing digital maturity level
• Consulting & Strategy for Digital Enterprise & Transformation Services, Retail Omni-channel, SAFA, Mobility
• Interaction with different customer to gather and understand different pain area and requirements
• Analysis of the problem statement specifications provided by the clients
• Creation of different strategy, solution and response based on analysis of customer’s problem.
• Sound understanding of different digital area e.g. mobility, social, cloud, mobile application etc
• Understanding of Digital Enterprise & Transformation Services, Retail Omni-channel, Mobile Products
• Actively engaged in creation of digital solutions and presentation of exiting solutions to prospective customers
• Actively involved in creation of different product offering in telecom vertical
• Actively involved in market research, business case development, and strategy formulation.
• Helped in creating solutions and road maps for different offering during Annual sells planning
• Actively engaged in solution creation, pre-sales, response to RFX’s & proposals, scope management, and pricing.

Confidential

CML Consultant

Responsibilities:

• Strong background in Project Management with ability to develop and deploy plans that achieve strategic business goals
• Responsible for P&L of 1.5 million with a team size of 13 members.
• Actively engaged in project management activity, planning timelines, budgeting cost and resources for the project; Coordinating with key project stakeholders for project delivery
• Client Management and Engagement Management with focus on farming accounts.
• Expertise in leading the team, ensuring timely deliverables from the team and working on multiple projects in parallel.
• Led & delivered a project, for Confidential for monument management application on time and in budget
• Actively involved in solution formulation, development of statement of work, client interaction, and strategy formulation in various domains

Business Analyst and Scrum Master

Confidential

Responsibilities:

• Expertise in requirement gathering, requirement analysis, feasibility analysis and scope analysis
• Actively engaged in conducting as-is study of system and providing to-be state analysis
• Extracted the client's complete business requirements by interacting closely with the client/ business users. Defined customer business needs into application and operational requirements
• Conducted brainstorming sessions with stakeholders to gather functional and non-functional requirements
• Identified, managed and resolved gaps within the requirements and interdependencies
• Gathered requirements and prepared Business Requirement document, functional document, detail design document etc. for Confidential & MCGM
• Created Use Cases Documents containing Themes, Epic, User stories, use case diagrams, business rules, process flows, and functional flows
• Facilitated/conducted various scrum ceremonies Release planning, Sprint planning, Daily Scrum, Sprint review and Sprint retrospective and Ensured that various artifacts are always up-to-date, so they work as ‘Single Source of Truth’ for all the stakeholders.
• Driving adoption of scrum rules across various teams to ensure adherence to agile best practice
• Worked with scrum master to remove any impediments
• Worked with multiple teams to identify, manage and track risks, assumptions, issues and dependencies.
• Actively engaged in solution architecture, business model creation, feasibility analysis, creation of POCs, system design in various domains e.g. CRM, Telecom etc.
• Actively engaged in business development activities, sales pitch development, creation of marketing collateral, ROI & TOC analysis and product presentation
• Actively engaged in pre-sales, response to RFX’s & proposals, scope management, pricing, and product development initiative in various domains e.g. CRM, Telecom etc.
• Actively involved in business case development, business valuation of service delivery model, client interaction and strategy formulation.
• Drive deal closure by involving various stakeholders at different stages of the deal cycle
• Hands on work experience in various SDLC methods such as Agile (Scrum), incremental and Waterfall.
• Experience of working in cross-cultural and multi-lingual environments.
• Size of Business Unit increased by twofold with new proposal conversion and sales generation
• Nurtured a critical engagement and increased team size from small to medium

Confidential

Software Development Sr. Advisor

Responsibilities:

• Participated in the envisioning workshops, gathered requirement, Conducted Joint App Design session with the business and drive the Conference Room Pilot sessions to present the final solution.
• Provided Technical Consultancy for new and existing CRM projects.
• Designed & implemented solution to integrate a legacy custom CRM application with newly implemented chat, CTI, email, knowledge management systems and Siebel CRM System on agent's desktop using OpenSpan.
• As process champ implemented best practice, identified risk/issues and devised plans to avoid reoccurrence of issue in subsequent release.
• Extensively worked in customization of Siebel Applications using Siebel Tools on Configuration, Workflow Process, Assignment Manager, VBC, EBC, DVM, Inbox, Task UI etc.
• Extensive knowledge of Siebel call center, field services, Siebel Sales etc.
• Mentored and trained over 10 new Engineers in functional & technical aspects of OpenSpan and Seibel-CRM and helped business user trainer with user training and training manuals.
• Hands on experience of software development lifecycle models such as Agile and Waterfall.

Confidential

Technical Associate

Responsibilities:

• Responsible for functionality implementation, documentation, team management and mentoring for One Siebel project.
• Created functional requirements and technical design document from high level client requirement documents.
• Worked on the development and maintenance of Switch Manager used by BT to manage and configure switches.
• Hands on experience of working on multiple releases simultaneously.