SUMMARY:

• Project Manager/Program Manager professional with 20 years of technical/contracting experience with emphasis in Information Technology Systems relating to financial services, project infrastructure, software application development, enterprise level, COTS, web/mobile applications, AWS and operations.
• Managed PMLC/SDLC using ITIL processes.
• Managed multiple large scale to medium size projects simultaneously to meet defined requirements and business specifications.
• Managed projects using both Agile/Scrum - Waterfall methodologies. Proven leadership abilities in the management of project teams that include, translating IT concepts to business concepts,, vendor relations, senior management reviews, testing, requirements gathering, technical plans, business processes, and business cases.
• Oversaw organizational change management and deployed strategies/benefits for project adoption and ultimate utilization. Performed PMO duties, i.e., tracking, managing cross functional teams, project plans, risks, use cases, quality assurance, SOW, CRM, SLA’s, and project closeouts. Provided SCRUM duties on project delivery teams.

TECHNICAL SKILLS

Tools: Experience: MS Office Suite, JIRA, VISIO, LAN/WAN, Networks, UNIX, Relational Databases, Data Flow Diagrams, Process Models, SharePoint, Clarity, (Plainview, Google Doc’s, Mayor’s Redbook for reporting measures, PMIS, PeopleSoft and LANDesk)

AREA OF EXPERTISE:

• IT Portfolio Management
• Project Lifecycle Management
• Business Requirements
• Risk Management
• Business Analysis
• Resource Management
• Business Development
• Operation Management
• Budget Management
• Product Management
• Release Applications
• Agile/Scrum Management

TECHNICAL LEADERSHIP EXPERIENCE:

Confidential, Reston, VA

Project Manager

Responsibilities:

• Responsible for the organizational change management strategy, plan and plan execution for the overall Organizational Change Management; including Executive Sponsorship, Stakeholder Analysis Communication and Events, Business Process Redesign, Organizational Impact Analysis, Readiness, and Knowledge Transfer.
• Responsible for working collaboratively with Client teams managing the Organizational Change Management teams.
• Provide information concerning progress, scope, schedule, budget, and resources.
• Manage issues, risks, and elevate change decisions as needed.
• Managed internal and external teams throughout the project lifecycle that includes Development, Test, Acceptance and Production using both Agile and Waterfall methods.
• Build strong relationships with business units as well as with internal technology groups.
• Defined and tracked project milestones while developing, maintaining and reporting on an overall integrated delivery plan.
• Managed detailed stakeholder requirements, in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, one on one management sessions, and focus groups).
• Reviewed and create project schedules and work with team members on tracking milestones and issues.
• Validated financial forecasts and provided on-going reconciliation of resources for projects.
• Managed required documentation for projects, presentations, business cases, and project vision documents.
• Developed communication plans and effectively communicated in both verbal (e.g. day-to-day scrum discussions, team meetings) and written (status reports, change requests) form.

Confidential, McLean, VA

Project Manager/ Business Analyst

Responsibilities:

• Reviewed Advance Planning Documents (APD’s) and provided insight.
• Reviewed project budgets and contractual updates.
• Conducts process analysis and cost-benefit analysis for the IT Operations Team.
• Reviewed project schedules and worked with State project managers.
• Worked through UAT Description, System Test Plan and Quality Management Plan.
• Updated materials for HHS that include and not limited to Procurement and Contract, APD’s system processes, and Feasibility Studies.
• Worked with cross-functional teams.

Confidential, Fairfax, VA

Project Manager

Responsibilities:

• Responsible for all Organizational Change Management activities related to an enterprise-wide IT reorganization and transformation.
• Managed multiple projects simultaneously.
• Provided management over site on all projects and track project deliverables.
• Provided support to the PMO and assisted with overseeing deliverables.
• Managed all risks, requirements and design documents.
• Managed project budget and vendor relationships.
• Made recommendations to strategies and assisted in the development all applicable documentation.

Confidential, Glen Burnie, MD

Project Manager

Responsibilities:

• Improved MTA rider experience by delivering the $3.5M software implementation that provided real-time scheduling updates utilizing GPS functionality for the transit system.
• Strategically aligned and improved communications and work flow processes for all projects and initiatives.
• Managed software updates for the installation of new cameras throughout 140+ trucks for the State Highway Administration.
• Managed all meetings with Clients and Vendors that enable project success and completions.
• Managed the release of new applications.
• Provided management over site on all projects and track project deliverables.
• Provided oversight on all FAT/UAT Testing performed at vendor/customer site.
• Managed up to 7 concurrent projects.
• Produced 10 project design documents encompassing security, storage, and data processing across 5 data centers.
• Created project reports and design flow processes for the new data center.
• Met with Senior Management to review and approve program/project changes.
• Worked in conjunction with the PMO on project over site.
• Implemented new project reports and risk evaluation plans.
• Managed Business Process, budget, forecasting, and reporting for 10 projects.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Responsible for Project Management & Organizational Change Management (OCM) activities associated with enterprise-wide IT software implementation
• Manage all aspects of corporate projects (timeline, monitoring required activities/ deliverables, budget, resource allocation, etc.)
• Conduct Change Impact Assessments of current and future business initiatives and develop appropriate change impact mitigation strategies
• Conduct stakeholder assessments with Project/Leadership teams using appropriate tools to identify stakeholders and associated impacts of the changes
• Key contributor in the implementation of Clarity as WMATA’s project management tool, which standardized and vastly improved project management and eased management reporting on real time issues.
• Incorporated new change management processes that enabled smooth technology transition and no disruption to business productivity.
• Successfully mediated conflicts, managed risk and implement project lesson learned by ensuring that all groups collaborated and consistently shared information when applicable.
• Successfully delivered projects on time by using PMLC/SDLC processes, i.e. water fall, and agile.
• Liaison between WMATA Project Managers and PMO. Ensuring PM’s are following the WMATA Project Management Office SDLC process for implementation of successful IT projects. Conducted monthly project audits to ensure projects were within documentation requirements.

Confidential, Martinsburg, WV

Project Manager

Responsibilities:

• Project lead on the migration of 10+ applications as part of the Patent Office’s server upgrade project.
• Improved collaboration and enhanced project delivery by launching “lessons learned” sessions for the PMO and generating weekly tips on resolving project related issues.
• Maintained and provided contract over site for management.
• Prepared project testing documents for team members.
• Successfully updated software applications and worked with functional designers to implement high level reports that supported management needs.

Confidential, Washington, DC

Project Manager/Senior Business Analyst

Responsibilities:

• Increased capacity, technical performance, and efficiency through the delivery of the $1.5M upgrade of servers across DC public schools.
• Created process flows within a help desk environment with 25K+ seats to ensure optimal service delivery and effective monitoring and delivery of SLAs.
• Designed best practices document for telecom upgrade in collaboration with server ops and management.