SUMMARY:

• Dynamic, qualified, and highly ethical seasoned Project Manager Professional and Subject Matter Expert with PMP Certification and extensive expertise providing key support in PM Applications.
• Expertise in areas of software development, systems integration, design, market research, business analysis and project development and coordination.
• Detail - oriented with excellent multitasking, organizational, written and verbal communication skills, with innate ability to build rapport with clients and colleagues while succeeding in high-pressure, challenging, and deadline-driven environments.
• Expert in data analysis, problem assessment and resolution; interacting and developing cohesive rapport with a diversity of clients and colleagues.
• Proven success directing quality and process improvement initiatives, systems engineering projects, operations, and program management across diverse industries. Guiding teams throughout the project life cycle; applying advanced communication, training, and mentoring skills.
• Expertly leading the planning and execution of multiple projects and programs while implement standardized project management methodologies, cost controls and best practices; managing daily operations, prioritizing resources and developing creative solutions.
• Combining customer-focused mindset with strong technical acumen to achieve timely delivery of high-quality products, services and support. Track record of surpassing business goals by ensuring optimal utilization of teams, processes and technology.
• Recognized for turning shortfalls into successes.
• Web-based development professional and technical web leader effectively directing various project phases, including full-life cycle management using both Waterfall and Agile project management practices.
• Experience in managing multiple diverse Agile Scrum and Kanban software development teams; developing Communication plans for customers, stakeholders, user support and Agile development teams to address process flow for managing and maintaining product backlogs
• Former Systems Analyst and Software Developer and Team Lead on numerous large-scale mainframe development projects for both the insurance and banking sector.
• Familiarity and use of Confidential -DEV guidelines for process integration and product improvement.
• Principal Subject Matter Expert on government contract for DHS/CBP/OIT/ BEMS organization and effective collaborator with BEMS government project managers.
• 33+ years solid expertise in IT sector with concentration on software development, technical project leadership and director of enterprise-wide Java web-based multi-tier applications and mainframe applications.
• Create strategic alliances and successful partnerships with various agencies and contractors to utilize and provide innovative training services for personnel.
• Direct teams across diverse technical, financial and business disciplines, focusing on business objectives and monitoring progress to ensure project milestones were completed on time and within budget.

PROFESSIONAL CAREER HISTORY:

Confidential

Project Manager

Responsibilities:

• Oversee mission-critical web-enabled, mobile and legacy enterprise border enforcement investigative projects for Department of Homeland Security and Customs Border Protection.
• Support software development operations for Office of Border Patrol, Office of Field Operations and Office of Air Marine using Agile Scrum and Kanban methodologies in addition to frameworks such as Java, .NET, Geospatial Information, Responsive Design Mobile Framework and Legacy Mainframe Framework.
• Key contributor in the development of Agile training plans for Java and .NET developers to get certified in Agile development for CBP/OIT/Border Enforcement Investigative Branch
• Developed strategic plan for CBP/OIT/Border Enforcement Investigative Branch to transition from Waterfall Software Development practices to Agile Scrum and Kanban development practices for Java and .NET projects
• Conducted Agile project management activities for 9 mission critical Agile software development teams using Scrum and Kanban methodology;
• Organized Agile release planning activities, major contributor to development of Roadmap activities with stakeholders and government project managers, collaborate with Product Owner to determine EPICs and Features to plan for release;
• Collaborated with Agile development teams to determine development best practices such as code review and pair programming; assisted the teams in defining key areas and activities to reflect Definition of Done (DOD); worked with cross functional teams to plan DEV/OPS environment; established guidelines for automated testing with technical architects and evaluated testing tools to assist in quality process improvement and reduction of defects
• Project management oversight of Agile cross functional teams and Scrum of Scrum teams; ensuring that proper communication channels and information exchange activities occur
• Sited as SME and project overseer for CBP/Border Enforcement Investigative Branch, Software Engineering Group implementing best practices for software development. Function in the capacity of technical lead to support various OIT enterprise standardization initiatives to drive us to a common delivery platform for the building of applications with the CBP network infrastructure.
• Support organizational process improvement program focusing on Confidential -DEV framework, leading the implementation of project management and system development process improvement on multiple projects.
• Sited as project manager for two of three development projects selected for a Confidential -DEV appraisal that successfully met corporate goal of Maturity Level 3.
• Provide technical project management advice on development of project schedules and resource allocations.
• Facilitate communications between OBP sponsors and government project managers, address barriers that affect delivery of quality software supporting mission critical needs of field agents.
• Support production operations of e3 program, including processing, biometrics, OASISS, prosecutions and assaults.
• Recruit and hire candidates with technical skills required to build accessible enterprise Java web based applications.
• Liaise between Confidential EID database development group and e3 development teams.
• Develop database and data requirement changes required for various e3 projects; resolve production issues and determine business impact and appropriate solutions to resolve production issues.
• Consistently seek for innovative opportunities to improve processes and implement best practices
• Oversee contractors supporting e3 Processing, Prosecution, OASISS and ASSAULT applications; monitor product deliverables and coordinate project schedules with government program managers.
• Provide innovative and creative strategies on process improvements and implementation of effective communications.

Confidential

Business Process Analyst

Responsibilities:

• Created and led an innovative, enterprise-wide web-based program, multi-tier application using J2EE framework, spring, Hibernate/JPA, JSF and Oracle; designed to support law enforcement agencies in effectively tracking government property assigned to employees.
• Integrated DHS agencies into a single enterprise solution for personnel processing; reviewed DHS agencies current system, documented capabilities, researched COTS solutions and selected a solution conducting a fit-gap analysis between HR systems and COTS solution.
• Developed software for enterprise application using Java and DB2 technology, designed to effectively track HR pre-employment activities such as background investigations as well as medical and drug testing for potential employees.
• Led teams in the design and development of various financial and HR systems in the IBM mainframe environment using COBOL, CICS and DATACOM/DB.
• Integrated systems, implementing client/server applications to support HR initiatives; conducted market research and evaluated COTS product to support HR lines of business.
• Conducted market research of Business Process Modeling tools, integrating into HR Resource business area, in addition to developing client/server applications using Visual Basic and Oracle to support HR Call Center operations.
• Collaborated with a team of IT specialists to conduct vendor surveys, assessing vendor’s computing capacity and operational environment to support Human Resources as a reliable Application Service Provider.
• Participated in the design and implementation of Interactive Voice Response (IVR) system for Human Resource job posting and announcement system comprised of server side components written in C++ and client-side components written in Visual Basic.
• Designed, developed and tested Human Resource tracking systems using Visual Basic.
• Led OPA call center project; monitored contractual and vendor work performance.