SUMMARY:

• Certified Project Management Professional (PMP)/ Scrum Master (CSM) with over 20 years diversified management experience in Entertainment/ Media, Information Technology/ Software Development/ Infrastructure, Information Security, Confidential - Commerce, Health, Biotechnology, Legal, Information Security, Telecommunication, Finance/ Retail/ Banking, Utilities, Human Resources, Real Estate/ Facilities, International Transportation and Consulting/ Client Services industries.
• Experience in Sr. Program and Project Management, Business/ IT Consulting, Service Delivery, Implementation Management, Requirements Development and Analysis, System and Infrastructure, Training Development, Business Process Analysis and Improvement, Resource Management, Vendor Management, Risk Mitigation/Management, Offshore Development/ Management, Change Management, Release Management and Product Management
• Extremely skilled Confidential program and project management methodologies: Software Development Lifecycle (SDLC), Agile/ Scrum, Iterative Development, Project Management Life Cycle (PMLC), Critical to Quality (CTQs), Metrics and Dashboard Reporting, Earned Value Analysis (EVA), eVista Artemis Project Management Tools (Methodology & Solution Products), Project Management Institute methodology (PMI's PMBOK), etc.
• Strong mentoring/ training, analytical, organizational, interpersonal, customer service, leadership, interdepartmental liaison, negotiation, problem solving, oral and written communication skills.
• Engage with multiple suppliers and outsourcers.
• Proficient usage of the following O/S, S/W & Email systems.
• Experience with EDI, HTML, XML, MS FrontPage, Dreamweaver, Crystal Reports, SQL, etc.

TECHNICAL SKILLS:

O/S: Windows 10, Windows Server, Windows NT, Windows NT Workstation

S/W: MS Word, MS Project, MS Excel, MS PowerPoint, MS Access, Visual SourceSafe, Internet Explorer, Safari, Meeting Make, Planview, Clarity, Oracle Forms, Visio, Artemis, Timeslips, Rally. Citrix, VMware, Panagon FileNet, TestTrack Pro, TeamTrack, XPlanner, SharePoint, Staff Management, Time Tracker, Concur, Pivotal Tracker, Microsoft Lync, Live Meeting, Service Desk, QuickBase, CRM System, Case Management System, DMS, HW Asset Tracker, BIS Process Manager, plus numerous software applications and utilities.

Email Systems: MS Outlook/ Exchange, Lotus cc Mail, Eudora Pro Mail, MS Mail, MS Mail Remote

Experience with: Kanban, SAFe, KRIs, KPIs, DLP, JSF, Hibernate, Spring, AJAX, Spring webflow, Facelets, EDI, HTML, XML, MS FrontPage, Dreamweaver, Crystal Reports, SQL, Wiki environments, Sun

Platform: Apache Web Server, Web Logic, ATG Middleware and Oracle Backend

Database: ASP, Taleo, WebEx, Java, Cisco Secure PIX Firewall VPN, Routers, Switches, TCP/IP, Ethernet, Token Ring, HTTP, SMTP, SNMP, IMAP, POP3, DNS, DHCP, DSL, Oracle 10g, Oracle 9i, SAP, ERP, WANDA, Cloud Services, Salesforce, PeopleSoft, ServiceNow, Microsoft SQL Server, MySQL, ITIL, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager/ Project Manager/ Implementation Manager/ Scrum Master

Responsibilities:

• Engaged stakeholders to define scope of program/ project objectives, business software and network requirements for enterprise wide business/ IT initiatives that included application development and network infrastructure upgrades.
• Worked with Business Partners/ Product Owners, Human Resources, Legal, Information Security, OPS and IT team to create program roadmap, procure resources and establish detailed plans to deliver IS, HR etc. technology related projects.
• Planned and executed strategic program/ projects by managing the efforts of cross functional (onsite, remote and offshore) teams shared across multiple work efforts, to deliver projects within budget, schedule, resource and quality constraints. Monitored time tracking and maintenance of projects for analysis, hours/ budget forecasting, planning and reporting. Successfully managed a significant amount of change in a fast paced, demanding and multifaceted environment.
• Ensured essential project documentation, i. Confidential . requirements, design docs, functional specs, SLAs, SLOs, Metrics/Reporting, test plans, etc., were delivered to team in timely manner for successful project delivery.
• Organized and facilitated sprint/ release planning and retrospectives, daily stand-ups, demos, inter-team dependency meetings and managed defect tracking to resolution. Prioritized backlog, identified and removed impediments; prevented distractions that interfered with the team’s ability to meet sprint/ release goals and program/ project commitments.
• Coached and mentored team (PMs, Developers, QA Analysts, Bas/ DAs, Architects/ Engineers, etc.) skills to ensure project delivery/ implementation was in accordance to established project methodology. Tracked project progress against plan/ sprints and provided regular communication/ reporting on project direction, approach, priorities, events and status to all project resources and stakeholders; led efforts to create a new executive management-reporting tool to reduce time and improve efficiency for reporting status across applications and IT projects.
• Collaborated with Business and IT organization and contributed to several process improvement areas including Project/ Release Management, Change Control, QA and Deployment procedures, etc. for efficiency gain. Assessed project decisions to ensure they were in the best interest of customer and company goals; escalated as needed. Proactive to mitigating and managing project risks, issues, scope and change.

Confidential

Sr. Program Manager/ Project Manager/ Scrum Master/ Release Manager

Responsibilities:

• Managed program/ projects from initiation through implementation; including business software and network infrastructure requirements gathering, design, build/ development, testing and post-production support, while ensuring the appropriate level of documentation was prepared and maintained.
• Facilitated scrum daily stand-ups for onshore and offshore team, established iterations for 2 - 3 week sprints, removed impediments to progress, held sprint reviews/ product demos, managed defects, coached and served team members to inspire for success, and fostered open communication with Product Owners and managers to promote project transparency.
• Ensured scrum activities were tracked, kept up-to-date and reported on a daily basis.
• Worked and negotiated with Product Owner on artifacts such as product backlog, sprint and release burndown and team on epics and user story sizing, estimation, ranking and iteration planning.
• Led network engineers efforts to ensure storage requirements, server remediation, contingency testing, server builds, moves and decommissions, data center consolidations were successfully achieved. Provided overall team management, mentored supported staff career growth; including goal setting, on-going monitoring of performance and evaluations, offering feedback and training where necessary, and assisting with recruitment selection and team development.
• Stakeholder coordination; including clients, Business SME(s), Product Owners, nnm, internal and external IT resources to determine priorities, develop proposals that included the scope of work, deliverables, cost estimates, timelines and resource plans.
• Evaluated CRM Tools (RightNow Technology and Salesforce) for implementation and integration with DMS, in addition to vendor negotiating and selection to support development efforts.
• Consulted with Architect, Network & S/W Engineers, customers and third party vendors, if applicable, to ensure that system designs and proposed solutions supported Confidential ’s My Corporation Business needs and scalability for future initiatives.
• Communicated technical strategies to program/ project teams, including stakeholders, and facilitated evaluation process to identify new technologies to support company needs; ultimately influencing stakeholder decision.
• Maintained strong relationships and worked with customers/ clients and development partners to achieve common objectives.
• Held steering committee meetings and provided weekly status reports to Executive Management.
• Managed issue/ risks and change control, in addition to maintaining existing applications; including technology upgrades, maintenance and issue resolution.
• Facilitated the establishment and enforcing of guidelines for architecture and development/ QA of all systems; as well as implementing a system for submitting issues via TeamTrack and enhancement requests via QuickBase.
• Directed and supported the development of shared processes and frameworks for all team members and applications.
• Successfully implemented process for 4 week maintenance release cycles to address production issues and ongoing application enhancement requests, in a timely manner; ultimately reducing a backlog of 300 plus defects, mostly critical or serious, to a manageable count of less than 15 medium to minor defects.

Confidential

Sr. Program Manager/ Project Manager/ Scrum Master

Responsibilities:

• Created project documentation such as Charter, Status Reports, Issue Logs, Risk Registry, etc. and maintained project repository of information by ensuring that project wiki was updated with the appropriate level of information.
• Worked with the project team in the creation and maintenance of project estimates, functional and technical specifications, project tasks, and project schedules.
• Facilitated sprint planning/pre-planning, daily standups, demos, retrospectives and reported status to keep the project team, Product Owners and Executive Steering Committee informed of specific and overall progress.
• Managed budget, program/ project scope and proactively identified and communicated issues to implement mitigation plans; minimizing risks, addressing prioritization and uncertainties with schedules.
• Managed a geographically distributed team and vendors.

Confidential

Sr. Project Manager/ Scrum Master

Responsibilities:

• Responded to RFP(s) by contributing to proposal development, client relationships and new business; managed individuals, delivery teams and multiple projects; and engaged in thought leadership development.
• Prepared SOWs for new project initiative and maintained budgets for $100K-$3M.
• Constructed, motivated and aligned teams (ensuring roles and responsibilities were clearly understood) with the project’s objectives in an effort to link vision to reality.
• Owned the overall solution and developed an environment of mutual respect and co-operation between all roles involved.
• Created space for innovation and creativity to support the best client user experience.
• Directed efforts for design, development and deployment of new web presence for client engagement and social media integration.
• Ensured all infrastructure requirements and issues were addressed to support the project goal.
• Set-up a stable environment where change was controlled and managed to ensure quality delivery.
• Managed scope, assessed risks, identified assumptions and managed the life of the project.
• Developed and controlled project budget (labor and all other costs) and cost/benefit analysis.
• Executed the project plan, monitored progress and made adjustments, as needed, to ensure projects were completed on schedule and within budget.
• Lead scrum team to perform planning, development, and testing on a large project initiative; conducting all scrum related activities, including sprint planning, daily scrum meetings, sprint retrospective, and client demos.
• Worked with Product Qwners to prioritize the requirements for sprints and backlog management.
• Organized and facilitated sprint/ release planning (epics, story, points) and retrospectives, daily stand-ups, and inter-team dependency meetings.
• Tracked and reported on team velocity and progress of sprints/ releases to ensure high visibility to Product Owner/ stakeholders.
• Identified and removed impediments to prevent distractions that interfered with the team’s ability to deliver sprint goals and meet commitments, while coaching and encouraging the team towards delivering value with quality products to achieve business goals.
• Interfaced with clients as needed to review the status of issues and to outline plans for resolving them; in addition to providing weekly project status report to stakeholders and executive management.
• Monitored maintenance and support activities to ensure client satisfaction.

Confidential

Sr. Project Manager/ Release Manager

Responsibilities:

• Researched, drafted, solicited input and finalized documents for product definition, product requirements, functional specifications, business rules, end-user workflow and data relations.
• Provided input to priorities for product advancement.
• Coordinated with Product Development for interpretation of functional specifications and responded to design questions from software developers, especially in regards to the user interface.
• Implemented changed management procedures to support managing deliverables, in addition to ensuring that documentation and software are delivered on time and with quality.
• Developed and managed project scope, budget and schedules to ensure project controls are in place to deliver product on time and within budget.
• Provided oversight to entire development process ensuring highest quality of team communications and collaboration.
• Identified resource requirements, required skill sets and negotiated allocation of team members.
• Worked with project team to articulate project vision.
• Identified and maintained strict project documentation and archiving to support change management and audit procedures.
• Managed internal project status meetings and reports to maintain project continuity.
• Developed best practice techniques for managing risks, issues and conflict resolution.
• Tracked and reported project financial performance on a weekly basis.
• Collaborated with 3rd party offshore vendors to drive and manage development efforts for timely results.
• Ensured adequate development resources are assigned to development team to meet project deadlines.
• Provided demos of prototypes to stakeholders to ensure product efficiency.
• Worked with Quality Assurance on all testing activities and determination of product readiness.
• Provided training and high-level product specific knowledge to support the rollout of new online applications.

Confidential

Sr. Program Manager/ Project Manager

Responsibilities:

• Performed pre and post sales program/ project management activities including demos, proposal preparation, billable activities relating to project leadership and business analysis (requirements analysis, design, change/scope management, report generation, meeting facilitation), lead generation and administrative follow-up of new consulting opportunities (project scoping and costing, proposal generation).
• Provided technical account management, which included monitoring the program/ project status and coordinating the resolution of technical issues; interfacing with the client and vendors to resolve technical issues that had a direct impact on business and assisted the client in selecting the option that best fit the company needs.
• Performed project management functions including setting and monitoring schedules, tracking project costs and deliverables, status reporting, assigning task to project members and generating monthly project invoices.
• Interfaced with Sales/ Marketing, Finance, Legal, Administration and TechSupport.
• Participated in the development of effective and sound business practices including setting standards/methodologies, presentations, developing strong infrastructure within the team, and performing hiring interviews for both permanent and contract staff.
• Managed the procurement and upgrade of hardware (network cabling to LAN, Server and PC upgrades, integration and consolidation activities) and implementation, migration, and conversions of production software-including preliminary planning, testing, and end-user training.
• Provided maintenance and support of Finance business software applications, including Accounting, Time and Billing, Financial Systems, Human Resources Information Systems and other software systems.
• Coordinated all contract negotiations, negotiating and drafting changes to all technology related agreements between the client and vendors. (i. Confidential . software license, consulting and development, systems integration, leasing, telecommunications, letter of intent, assignment, non-disclosure agreements).
• Responsible for coordinating Request for Proposals (RFP), Request for Quote (RFQ), and Request for Information (RFI) as required including, but not limited to, vendor selection, negotiations, execution, administration and monitoring.
• Provided risk analysis on business and contractual issues, as appropriate.

Confidential

Sr. Project Manager

Responsibilities:

• Facilitated the planning and implementation of long-term strategic initiatives, with a budget of about 35 million, to ensure the integration of current and future technologies.
• Compared business requirements to current software capabilities and determined requirement gaps. Provided creative solutions to ambiguous business problems.
• Managed 15 or more, medium to large complex "projects" simultaneously, while remaining flexible to a changing environment.
• Coordinated between onsite and virtual/ remote team consisting of: Engineering/ Design Engineering, Technicians, Programmers, QA Analyst, contractors and connecting companies for system and data integration to support the network billing enhancements.
• Effectively managed a dynamic team of 30-150 plus people per project/ program, while demonstrating flexibility as a team player with the ability to lead, develop and build support within any organization or project team.
• Analyzed and configured data/ business rules to meet new implementation requirements and developed corresponding process flows.
• Managed implementation efforts to improve the operational effectiveness of the company, the billing efficiency of the organization and ultimately the customer's satisfaction level.
• Assisted with testing strategies, conditions and the evaluation of expected results to ensure various clients, system and application requirements were met.
• Successfully managed technical resolution of issues arising from changes in the requirement scope using a change management approach for quality assurance and to ensure client satisfaction.
• Conducted weekly project review meetings, submitted status reports to project team & stakeholders, identified potential schedule or project issues and worked to provide solutions to the problems.
• Directed and participated in post project reviews with fellow team members to discuss the project successes and identify areas that required improvement. Provided input to Department Managers on performance of project resources as requested.
• Offered new ways of completing projects efficiently, challenged conventional wisdom by demonstrating successful application of new methodologies, researched and piloted new tools, and created innovative strategies.

Confidential

Sr. Program Manager/ Release Manager

Responsibilities:

• Coordinated with a dedicated development staff of 20 plus to design quality enhancements to support Confidential eMarker’s web based application by participating in the gathering of business requirements and requirement walk-throughs, development of business case documentation and test case scenarios.
• Provided team leadership and supervision by assigning tasks and streamlining workflow; in addition to organizing and facilitating program/ project kick-off, team status and post-mortem meetings.
• Developed and tracked 30 or more project plans by establishing deliverables and milestones in an effort to meet deadlines for Business Development, Marketing/ Advertising and IT related projects.
• Proactively reviewed client requirements and upcoming project initiatives by collaborating with IT, Business Development, Radio Relations, Finance, Advertising, Communications, Marketing & Sales and requesting site requirement/ “wish lists”. Then facilitating focus group discussions for potential projects; ultimately drawing consensus on new site releases/ enhancements.
• Managed several projects from initiation through delivery; interfacing with project resources and stakeholders, including connecting companies and clients, on technical and non-technical matters to resolve project/ site issues and ensure customer satisfaction.
• Improved the overall quality of the site by facilitating the implementation of black box and white box test suites for the functional areas; automated whenever possible. This included functional, regression, stress, scalability, unit, user acceptance testing, integration, and data integrity test suites; in addition to monitoring production system error notifications, identifying patterns of issues and driving to issue resolution.
• Effectively communicated program/ project status, issues, and risks to all project stakeholders, including project team members, vendors, and Business Partners; in an effort to ensure project success.
• Maintained and compiled program/ project related documentation, i. Confidential . Project Budget, New Feature List/ Requirements, Tech Specs, Functional Specs, Project Plans, Processes, UI(s), Issues / Action Items Logs etc.

Confidential

Sr. Program Manager/ Project Manager

Responsibilities:

• Defined the program/ project scopes, goals/ objectives, deliverables, resource requirements and the communication status reporting matrix for the purpose of establishing strategic plans of action to successfully split all communal services.
• Interfaced with Confidential & Confidential business unit managers to provide issue resolution and manage action items.
• Identified and interviewed key project stakeholders and developed an aggressive plan to successfully manage a company-wide inventory of all the functional services provided to Confidential .
• Managed a thorough project assessment of the inventory results and provided a gap analysis report to determine the overall project dimension and the proceeding course of action. Reported project status to executive sponsors and project stakeholders.
• Produced a project gap analysis and cost benefit analysis report for the migration of 1,500 plus users from Eudora/ Meeting Maker end-users to an Exchange backend with an Outlook client.

Confidential

Program Manager

Responsibilities:

• Acted as liaison between Executive Management, IS staff, Business Systems Analysts and end users for Y2K, IS, Corporate, Facilities, Finance, Human Resources, and other business related projects to ensure that project activities proceeded as planned and dependencies were understood.
• Supervised the management of 40 plus concurrent project plans; by ensuring the Project Managers and team members defined their tasks, understood and met their project deliverables. Proactively identified, tracked, and assisted in resolving issues that would have had an impact on project timing.
• Directed efforts for successful completion of Y2K hardware and software remediation. Deployed planned strategic infrastructure to both domestic and international offices.
• Supported efforts to diagnose and resolve network and server performance issues, implementing a backup, off-site tape rotation/disaster plan for stabilization of the office environment
• Managed the execution and lifecycle of all project plans by institutionalizing a project initiation and change control process.
• Analyzed and reported project status to Executive Steering Committee using dashboard methodology; ultimately improving management visibility and control with timely and accurate assessment of project performance, issues, and risks.
• Coordinated and facilitated intradepartmental project planning sessions; in addition to, leading weekly project team meetings.
• Assisted in the development and implementation of department standards, guidelines and systems documentation, while providing project management training and mentoring to new employees (Project Managers, Project Coordinators/ Admins, etc.) to support the IS, Finance, Sales, Facilities and Marketing department project initiatives. Responsible for centralized and cross-functional process development as well as documentation and implementation.
• Managed vendors, KPMG resources and subcontractors hired to provide professional and software training or to create and deliver application enhancements. Verified accuracy of invoices and maintained current payment records.

Confidential

Project Manager/ Process Manager

Responsibilities:

• Coordinated the deployment and implementation of the bank-wide, Y2K Inventory Tool for NetWare/ NT Servers and workstations to evaluate critical applications for Y2K compliance.
• Managed company wide deployment of desktop application software by developing a deployment plan that included negotiated installation dates, a pilot plan, a plan for developing training material, an effective communication plan for the life of the project, problem management escalation guide and desk-top support reference.
• Implemented a quality approach to project and process management by: defining project scope and measurements, developing and implementing a project plan to meet those measurements, validating and re-engineering existing processes, reporting overall project success, and monitoring and tracking measurements to insure objectives are achieved.
• Coordinated efforts between cross-divisional departments by building consensus between the technical and business teams to implement new business processes such as change control management and network and back restore procedures.
• Mentored junior associates.