SUMMARY:

• Trusted advisor and partner to stakeholders driving strategic goals and objectives with experience in healthcare, pharmaceutical, IT, professional services, financial and human resources verticals.
• Demonstrated ability to lead a diverse team (on - shore, off-shore, technical, functional, remote) to work collaboratively with flexibility and adaptability to meet or exceed set goals and objectives.
• Strong communication and relationship management skills with clients and professionals at all corporate levels. Presentation experience within board/steering meetings. Help to drive making critical decisions.
• Utilize project management (Waterfall, Agile, RUP SDLC) methodologies to manage complex programs. Proactively manage issues and mitigate risks by monitoring and recommending solutions.
• Establish strong direct relationships with the most profitable and highest profile clients. Ensure the highest level of client satisfaction by driving value, improving processes, and delivering results.
• Coach, motivate, and mentor team members to grow and strengthen their overall skill-set and individual career paths. Extensive interviewing experience to screen and hire top talent.

TECHNICAL EXPERTISE:

Microsoft Outlook, Word, Excel, Powerpoint, Visio, Project, Publisher, Frontpage; Salesforce; Lotus Notes; HRIS ( Confidential, ADP, Confidential ); Confidential ; Databasics; Documentum; Openair; Crystal; Archer; LDRPS

PROFESSIONAL EXPERIENCE:

Director, Project Management

Confidential, Iselin, NJ

Responsibilities:

• Program leadership: Motivate and lead cross-functional team members in the development and implementation of complex IT and business initiatives (product launches; process/efficiency improvement; B2C; B2B; security).
• Strategy and approach: Advise and consult with business partners on strategy, issues, risks, dependencies and overall approach for resource planning, budget approvals and execution of initiatives.
• PMO growth: Ensure the adherence of policies and procedures, monitor budgeting for project/program work, coach and mentor project team members on the proper tools, templates, and methodology (Agile and Waterfall).
• Vendor management: Navigate and manage approvals through vendor governance, procurement, contract, and legal teams. Negotiate agreements (SaaS) for implementation services and software. Led each program for the completion of milestones to ensure a successful go-live on the platform (Salesforce, Attivio, Obero, Brainshark).
• Serve as business continuity planner for testing, maintaining, and advising on department level plans.

Director, Client Services

Confidential, Fishkill, NY

Responsibilities:

• Member of the executive leadership team providing input on staffing, services, and support to ensure an overall consistent and high-quality client experience for each step of the implementation process ( Confidential ).
• Responsible for overall account management, customer satisfaction and retention of 80+ clients. Managed a team of 13 direct reports (account management, project management, billing, and training teams).
• Defined a strategy, plan, and methodology for the roll-out of MU (Meaningful Use) and HIE (Health Information Exchange) initiatives ensuring the completion of all defined activities and milestones.

Director, Professional Services

Confidential, Princeton, NJ

Responsibilities:

• Led the implementation of large scale projects responsible for the overall engagement and successful completion of deliverables.
• Collaborated with system integrators on various client initiatives to ensure the proper level of knowledge and expertise on client engagements .
• Managed the professional services team ensuring that superior service was delivered to clients while also achieving high billable team utilization, budget optimization and service level targets.
• Contributed to the growth of the PMO by standardizing processes, templates, and procedures to ensure consistency across initiatives.
• Advised on best practices and mentored project management team members.

HR Systems Manager

Confidential, Eatontown, NJ

Responsibilities:

• Responsible for global human resource system and business projects ( Confidential & Confidential ) from start through completion, including: s elf-service, compensation, benefits, payroll, and acquisition integration .
• Maintained HRIS data integrity by implementing metrics and audit procedures to measure Operating Quality and to ensure Sarbanes Oxley compliance.
• Led the tasks and responsibilities of IT personnel to ensure that data conversions, upgrades, interfaces, and reports met business unit, end user, outside vendor and overall system guidelines/requirements.

Project Manager

Confidential, Fairfax, VA

Responsibilities:

• Led a project team at a client to implement a new customized HR solution (Payroll, Accounts Payable, Human Resources) that was marketed to their existing client base .
• Managed the design, integration and delivery of core HR systems to ensure consistent standards, methodology and governance across all initiatives.
• Responsible for the roll-out of a trading order management software upgrade for Merrill Lynch. Worked directly with traders and senior management to mitigate risk, resolve issues, and deliver agreed upon scope for the project.

Implementation Manager

Confidential, New York, NY

Responsibilities:

• Led all phases of implementation for multiple projects ranging from application consulting, business analysis, project management and training for human resources, payroll, benefits, and tax filing implementations.
• An active participating member of the implementation team ensuring a consistent project management methodology and approach (created new tools and templates, managed project management staff, governed over peer projects, setup policies and procedures, interviewed and mentored new members).
• Managed client partnerships for major accounts. Interfaced with executive level management to establish and maintain business partnerships and ensure clear communication.
• Worked with the Sales team to help close pipeline deals by providing project scoping and planning expertise.

Healthcare Claims Manager

Confidential, Brooklyn, NY

Responsibilities:

• Reviewed, verified, and processed Medicare and Medicaid health insurance claims for payment.
• Worked with payers and physicians to ensure the proper procedures/processes were followed for reimbursement.