Datacenter Operations Manager / Project Manager

Pro-active and result oriented professional with over 10 years of experience in all aspects of management, operations planning and consistent success in achieving delivery goals. Demonstrated hands-on management skills in the development and implementation of strategic plans to ensure company growth. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Ascertains needs and goals, streamlines existing operations, turns around unprofitable functions, envisions new concepts and future trends and follows through with development, direction and accomplishment. Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.

Technologies Worked On

Operating Systems: Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 7, Windows 2k8 Server, Solaris 10, Redhat Linux, Ubuntu. VMware. Working of all Windows Applications (Installation/Updating/Processing), Web Designs (HTML/Java), FTP Servers, Text Editors, Domain controllers, Exchange
Assembly of computers: Network Printers, SAN Storage, Magnetic Tape Devices (Installation/Processing/Updating),
Server hardware: RAM, HBA cards, power supplies, hard drives, etc.
Software productivity: MS Office Suite, MS Visio, MS SharePoint, Xerox DocuShare, MS Project, MS Access, Outlook & Ticket system

Areas of Expertise

• Change Management
• Project Management
• Quality Control/Quality Assurance
• Assembly Automation
• Process Improvement
• Fluent in Spanish
• Problem Resolution and Decision Making
• IT Infrastructure/Design
• Risk Management
• Highly Organized and Strong Analytical Abilities
• P&L Accountability
• Articulate Oral and Written Communication
• Inventory Management
• Ops Management
• Vendor Relations
• Training/Development
• Payroll
• Needs Assessment
• Leadership & Strategy
• Able to multi-task in fast-paced environments
• ITIL Fundamentals
• Cost Reduction
• Policy Development
• Reporting/Documentation
• Cost/Benefit Analysis
• Event Planning

Professional Experience

Confidential Somerset, NJ
2005-2012

Confidential provides application management, hosting and security services for mid to large-sized organizations - including cloud computing, infrastructure as a service, platform as a service, collocation and data centers

Accountable for managing 15,000sqf of datacenter space with over 7,000 servers and supervised all ongoing operational projects on a regular basis

• Efficiently managed hardware support operations and implementation roll outs for all classes of equipment in datacenter; servers, storage, network and security devices
• Assessed, coordinated and assigned incoming Data Center projects to maximize use of resources while ensuring attainment of crucial timeliness and project requirements
• Researched new standards and implementations for data center designs in cabling, cable management, cooling designs & power redundancy and utilization
• Responsible for preparation, implementation and execution of a physical migration of 3,000 plus servers in aggressive one year time frame
• Maintained vendor relations with suppliers
• Created and implemented time management reports and databases to compile project metrics and provide monthly time reports
• Managed all telecommunications cross connects circuits in the datacenter
• Documented all turn-ups and cut-off and managed vendor accounts
• Used ITIL principles to run support lifecycle
• Implemented security escort procedure and documentation for security access clearance in datacenter
• Single point of contact for all security audits and industry audits
• Compiled project metrics and provided monthly time reports for all projects
• Worked closely with team leads in devising staff scheduling which comply with project planning needs
• Delegated and completed ad-hoc projects to 18 rotational shift site engineers
• Spearheaded a data center group of 18 engineers, with 24/7, year round coverage
• Prepared incident management reports for documented incidents, client facing or non-client facing
• Participated in potential client sales meeting and project meetings with senior executives when required
• Created training materials and lab work and also created troubleshooting knowledgebase for employee to follow and reference

DataPipe Newark, NJ
2002-2005

Confidential offers a single provider solution for managing and securing mission-critical IT services

Responsible for support and maintenance of Confidential Data center infrastructure

• Instrumental in providing customers with different solutions in regards to cabling designs
• Configured IP KVM switch ports and identified APC PDUs outlet ports in the network to allow remote users to power cycle machines
• Extended optical circuits and terminated single mode and multi-mode fiber
• Handled rack servers of all types (IBM, SUN, HP, Dell and Rackable Systems)
• Set up Customer Internal Racks (Install Power Strips, Patch Panels and Run Cross Connects)
• Decommissioned servers and network equipment upon approval
• Installed Operating Systems (Windows and Linux) and perform Post Configurations
• Resolved connectivity issues using analyzers (Fluke, light meters)
• Managed Solaris 8, 10 and Windows server 2000, 2003 image builds
• Ensured data centers are maintained clean
• Configured ports in the Cisco 6509 switches
• Reviewed, resolved and updated trouble tickets on a timely basis
• Worked with data protection vendor for sending backup tapes off site or installing into library

EDUCATION

• Computer Science Courses

Certifications/Trainings:

• Network Systems Technician Certificate

Awards and honors:

• Part of the STAR Honor Roll Program