SUMMARY:

• PMO Director with expertise in Retail operations and strategy, having an MBA in International Finance and IT from GWU, and over 10 years of experience in people management, software development, client management & project execution.
• Coordinated and managed Agile project team of 55 members, including IT developers, PMO staff, business users and 6 vendors, located in different countries (for cost reduction) and two time zones on a US$15 million retail core banking transformation project.
• As project lead, led resource loading and prepared schedule and budget estimates. Led feasibility analysis, proof of concept, development and implementation.
• Directed global planning and launch of ethical real estate finance and IT portfolio of multi - million dollars that included investments and post-spending analysis.
• Identified opportunities and risks with action plan to ensure attainment of financial goals.
• Directed PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems.
• Utilized MS Excel to visualize, plan and track projects via workbooks, pivot tables & macros.
• Managed IT PMO Training materials, Marketing Communications, Organizational Change Management (OCM) at Confidential, Confidential and Alinma. Wrote and delivered training presentations for managing the transformation implementation of a chain of 45 retail branches. Shared documents with cross border teams using Sharepoint.
• Managed logging of Change Requests in the Issue logging Change Management System.
• Managed IT PMO training function - supporting organizational change management when launching new ethical retail financing business for the organization. Restructured the failing PMO office at Confidential and Confidential which resulted in increased efficiency of product development and project management department.

TECHNICAL SKILLS:

Skills: Retail Products IT Implementation Management. Web technologies ASP, HTML, CSS, Responsive UI; Programming C#, VB.Net, JavaScript, JQuery; Database SQL server, Oracle, stored procedures, RDBMS; IDE Visual Studio.

Core Qualifications: Project management, product development, customer management, teambuilding, mentoring, software design, architecture, web application, requirement gathering, Agile (Scrum) methodology, programming, databases, and system design. Specialized in complete project life cycle from analysis, architecture and design, through development and deployment of software projects. Solutions driver, who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.

PROFESSIONAL EXPERIENCE:

Confidential, Canton, MI

Program Manager

Responsibilities:

• As a senior technical program manager, structured the processes for the PMO office at Confidential Training firm. Established processes for setting up the team responsible for development and delivery.
• Managed IT projects, responsible for managing workloads, defining deliverables, hiring and mentoring resources, conducting performance reviews, and ensuring compliance with new PMO standard processes.
• Drove user experience innovations in retail cart and online checkout.
• Directed business forecasting and financial analysis activities.
• Defined project management processes. Requirements management. Change control.
• Managed user acceptance tests, capturing 60% savings in project costs in five months.
• Reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance; maintained timelines.
• Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the projects at Confidential & Alinma (Managed Quality Assurance / Process Improvement / Risk Management)
• Managed contracts for all IT vendors including website development, hosting, IT operations, and IT applications development.
• Designed systems for Social Media Marketing, Strategic Alliances and Sales Operations.
• Led Financial Analyst, Business Analyst, and Project Management Training program with topics including Advanced MS Excel; SAP (ERP) FI & CO; BI-Business Intelligence; Month end Closing; Monthly Reporting-Flash Reports, Dashboards, Scorecards, KPI, MD&A; Budgeting & Planning; Variance Analysis; SOX Compliance; Inventory valuation, IFRS vs GAAP, Costing concepts and practical application; VBA and Macros for automation and standardization; VBA, SQL, ACCESS Database concepts for streamlined processes.
• Established home-based branch office for an ethical faith based mortgage finance firm.

Confidential

Project Manager

Responsibilities:

• Top-performing Program Manager sought out to reengineer troubled project transforming core-banking IT system from Silverlake to Oracle Flexcube. Managed PMO staff in a matrix reporting structure consisting of 15 Functional Managers and PMO department budget of $15-million. Managed all projects, budgets, and strategic analysis for all programs. Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility.
• Led multi-functional technology teams, acting as key contributor and mentor PMO (using AGILE methodology) with 10 consultants, 55 IT & Business resources, 6 vendor relationships, while regularly reporting updates to MD, MC and BOD, until it went live.
• Directed program with over 30 infrastructure and financial product application projects—implemented vendor and financial strategies that improved project planning and reduced costs by 20% in only six -months.
• Managed development of innovative software systems and applications, transforming the bank, with on time, on budget cutover planning implementation, with AGILE methodology, with risk management oversight.
• Directed all services, resources, and project plans for scalable enterprise solutions supporting multi-billion $ bank with unique ability to drive transformational change in both business and technology leadership.
• Provided business analysis for projects, requirements, success criteria, quality measurements, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures.
• Supervised system migration of legacy data and implementation of Retail, Corporate and Treasury products.
• Coordinated between IT team and business users with consultants on Test Planning, Test Cases, System Integration Testing (SIT), UAT, Mock Migrations, Business Simulation and handholding until transition to post-live support. Met all critical business requirements and obtained sign offs on UAT and project governance documents from HOD’s, and obtained sign off from Audit to document successful completion of all CBS-KPI’s.
• Successfully transformed the culture, morale and attitude of CBS team, into a high performance team utilizing tools such as on-the-job training, motivational videos, speeches and off-site team building event, with the theme “ONE COHESIVE TEAM” (of staff & consultants) with “ONE COMMON GOAL”.
• Conducted periodic KPI-performance reviews of staff from IT, Branches, Corporate Sales, Treasury, Operations, Accounting, Recovery, ATM Switch Integration, PMO, and Product Development & Marketing.
• Presented project risk analysis (time & cost over-runs) and recommended risk mitigation.
• Conducted Steering Committee meetings and obtained over 30 timely decisions to ensure precise product parameterization as per business requirements to ensure quality migration, implementation and go-live.
• Managed vendor relationships (including Oracle, EuroNet, iExceed, JCT, IBM, Ardent) in over 10 parallel sub-projects with regular follow up and weekly updates on activity status and milestone achievements.
• Ensured timely procurement of IT equipment, licenses, and support services from Oracle and IBM, and ensured team’s observance of compliance to IT/Data security policies & procedures.
• Provided domain knowledge and expertise as liaison between Business and Software Consultants, providing solutions when team needed guidance on functional and IT implementation.

Confidential

Global Head of Ethical Banking Practice

Responsibilities:

• Directed development of ethical IT financial solutions services offer for a USD 4 Billion conglomerate—developed business cases, mitigated risks, and managed forecasting, operations, quality, and budgets for services offered for clients internationally
• Handpicked to lead ethical Financial IT Solutions practice from office in Malaysia (head quartered in Spain).
• Worked on shared files with the team using SharePoint.
• Managed strong network of experts to service projects in financial institutions for process streamlining/improvement, product development and IT core banking system implementation and Mobile Banking Branch IT solution internationally.
• Produced technical content for product structuring, segregation and spin off a Bank subsidiary.
• Wrote documentation on Core Banking system integration, Product innovations and Compliance.
• Established strategic alliance of Confidential with a Malaysian firm to build ethical IT core-banking platform, on Confidential platform with plug-in ethical Finance modules, for financing, treasury, liabilities, profit calculation, with value-add systems integration service. Managed commercial portfolio of consulting services for innovative IT solutions.
• Initiated project for converting iOne (Zurich) core insurance system into a world class Takaful IT system.
• Established new brand of professional IT consultancy services by speaking at conferences internationally, and meeting senior bankers.

Confidential

AGM-Product & Services Development

Responsibilities:

• Managed all Product Development and IT implementation planning, forecasting, quality control and business case management for PSD division.
• $5-billion bank; managed quality assurance of products underlying multimillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation.
• Captured significant cost savings through implementation of reverse engineered the entire supply chain and reduced inefficiencies.
• Led initiatives for business cases of more than 30 projects within 10 programs ranging from financial services, IT services, Mobile and Self Service Banking to ATM strategy.
• Pioneered vision and implementation of a new IT financial product development analysis and internal project tracking process.
• Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives and appropriate quality.

Confidential

AVP-Head of Product Development & Segmentation

Responsibilities:

• Managed product development, IT implementation and launch of Confidential ’s Ethical Finance Banking Window with a string of deposit and wealth products across Aspire, Privilege and Excellency segments.
• Developed and launched over 15 propositions in 4 years, including Millionaire Destiny Savings Account, Ethical Investments and Excellency Wealth Management.
• Communicated at all levels in the organization maintaining excellent relationships with operation, IT distribution and ensured target achievements.
• Received prestigious Confidential Award for “Driving High Performance Culture”. Involved in annual business planning, budgeting, and target setting.
• Developed innovative Finance products covering all aspects of product development from conceptualization to launch; wrote structuring product note, marketing brief, financial budget; and obtained Legal, Compliance and approvals. Outputs included Product Program, Profitability, Process Flows, and Business Requirement Documents for IT Implementation, Marketing and Media Briefs.
• Provided quality management: quality analysis, project quality reports, facilitation of issue resolution.
• Worked on new segments identified by Consultants by data mining, Six Sigma & 10 Micro-Segmentation.
• Established Profit Management system for Confidential -IB, for Quarterly Profit Allocation and Distribution in the core banking IT system.
• Managed IT projects to create systems to operate products with built in controls.