SUMMARY:

• Multidimensional project management professional possessing exceptional project, communication, operational and technical skills.
• Perfected ability to successfully initiate, execute, control and lead projects through the full software development life cycle.
• Solid track record of consistently exceeding corporate goals through strategic planning, business expansion, staff development and project execution.
• Demonstrated ability to streamline operations to increase efficiency and company profit.
• Strong background in process improvement that enhances market share and revenue base.
• To utilize my skills in project management, leadership, consulting, strategy and process optimization
• Maximize productivity
• Enhance functionality
• Exceed customer expectations
• Strengthen team building
• Improve the effectiveness of process and procedure to improve quality, operations, customer satisfaction and sales
• Realize cost savings
• Experienced in the following areas
• Application Development Infrastructure SAP
• Vendor Management SAAS Waterfall/Agile Methodologies
• Strategic planning Ecommerce Oracle
• Digital SDLC Professional Services accomplishments
• Through the experience I gained from other successful projects, I effectively administered and managed new customer implementation projects with durations from 6 to 12 months and revenues between 2 and 4 million dollars.
• Projects included managing internal and external teams, holding weekly status meetings and reporting progress with clients and key stakeholders.
• Employed standard project management discipline and processes in producing deliverables and delivering the right technology solution to the business client on time and within budget (i.e. management of integration, scope, time, cost, quality, personnel, communications, risk, and procurement).
• Cost and time requirement savings by improving data retrieval and management.
• Designed an efficient new product delivery process in accordance with PMI standards by utilizing MS Project. Process included 600+ tasks that were delegated to various departments and coordinated by me to ensure all predecessors, linked tasks and deadlines were met.
• New product ideas were systematically researched and decisions to go forward or terminate were made intelligently while also improving the organization's method for new product launches by implementing a system of schedules and deadlines.
• Managed many diverse SAAS applications from implementation to go live in various industries as lead Project Manager.
• Optimized productivity through effective team building, training, forecasting and problem solving skills to give client 100% satisfaction Trained clients on tools and features of solutions and provided features documentation/manuals that could be provided to client’s population.
• Clients were fully aware of applications features and were able to answer end - user questions and pinpoint application issues quickly and effectively.
• During difficult circumstances, co-workers follow my example and look to me for direction, support and leadership abilities. Lead cross-functional project teams that manifest communication and efficient work processes that ensure on time completion of objectives.
• Staff is better informed and the environment is more conducive to greater productivity, stability and improved morale.
• Diligently monitor and respond to issues, risks and client questions in a timely manner by developing “daily project plans.” My time management and multi-tasking skills ensure that all operational procedures are followed.
• Took advantage of maximum profit opportunities without sacrificing exceptional quality and service.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR IT PROJECT CONSULTANT

Responsibilities:

• Currently managing the implementation of an organizational-wide, high-priority initiative for a Payment Integrity analytics platform that is independent of the existing claims systems, which leverages real-time claim data to identify claim, member and provider issues which may indicate Fraud, Waste, Abuse or Error. The platform’s framework will allow snap-in deployment of current and new intelligence technologies, reducing time to value and increasing our responsiveness to threats.
• Managed Agile development effort to implement custom case management application for Confidential ’s Payment Integrity department. Management effort included leading the procurement process (SOW creation, reviews and approvals), BRD gathering and sign-off, build, quality assurance testing and end-user training.
• Managing process improvements efforts within Advanced Research and Analytics for Confidential . Managing the oversight and resources dedicated to producing process improvements for change requests (project and operational), requirements process refinement and in-take process (job request process).
• Managing, producing and establishing a PMO for the Advanced Research and Analytics division within Confidential .
• Effort includes developing project methodology, developing methodology associated artifacts, methodology branding, training and coordinating the set-up of a Share Point site to house project methodology, project artifacts and knowledge center.

Environment: s: MS SharePoint, Optum PPM, MS Project, MS Office Suite, ServiceNow, MAPR, Hive, Spark

Confidential, Perrysburg, OH

IT PROJECT MANAGER

Responsibilities:

• Completed project as PM for the upgrades of the VOIP phone system for 20 NA plants. Completed the VOIP voice upgrade of Confidential -Illinois headquarters and locations in Waco, Miami and Toledo in 2015. Work included hardware and software enhancements for voice system. Responsible for the leading of the procurement activities, and all other project phase gates in order to bring the project to close on time and within scope and budget.
• Project managed the global deployment of Windows 10 OS. Project activities included the testing and mitigation of critical business applications for Windows 10 compatibility (1,000+ apps), the build of Windows 10 enterprise package, global change readiness coordination and communications and preparing the OS for operational readiness. Effort was completed in less than 8 months as different work streams ran simultaneously.
• Completed the adoption of Adaptiva One Site to company’s existing SCCM infrastructure. Responsible for all facets of project management for effort including Initiation, Planning, Executing, Monitoring and Closing. Project allowed the decommissioning of 87 DP servers, which will amount to a $900,000 annual savings for O-I. Effort was originally scoped to take 9 months in duration. Under project leadership (PM, Tech Lead and Project Sponsor), effort was able to be fast tracked and completed in just under 4 months.
• Project managed the full design, build, test, and deployment of SAP GRC version 10.0 production system.. Build of supporting governance foundation. Utilizing available functionality for Firefighter, Access Request Provisioning Process, and customization of SOD rule sets. Responsible for all project, team, and issue management during 6 month implementation across three regions (NA, AP and EU).
• Managed an aggressive timeline and lean internal team for the implementation of a new Benefits Administration cloud tool called HRInTouch for open enrollment 2014. Responsible for all project activities including project plan development and risk mitigation.
• Served as Program Manager, tasked with the oversight of 5 new vendors and implementations for O-I’s 2014 benefits offerings. Responsible for producing and maintaining program Gantt chart, vendor management, risk mitigation, reporting program status and escalation measures as required. Vendors include HSA/FSA and Cobra, wellness, transparency and prescription services.
• Produced new digital sales tool via web application for new line of glass products called Covet. Effectively managed creative and technical vendors and internal resources to scope out project, produce timeline and deliver application on time and within budget using an Agile methodology.
• Led 13 million dollar quality implementation of Emhart’s ISIS Mini Lab quality equipment and configuration with Visual SPC software across North America; totaling 19 plants and 32 production lines. Effectively communicated with the business owner to understand requirements and secure the proper IT resources to participate for the project. Managed all necessary infrastructure work required to host the quality systems, including the procurement, coordination and installation of networking, pc’s and quality labs with internal and external team resources. Estimated plant savings are 100K per line per year.
• Replaced previous Project Manager and successfully led and launched complex ADP SAAS Payroll upgrade from version 3 to version 5. Project was completed within a revised timeline and passed rigorous UAT and Parallel quality phases.

Environment: s: MS SharePoint, Clarity, SAP, MS Project, MS Office Suite, HPALM, ServiceNow, Success Factors, OneDrive

Confidential, Denver, CO

SENIOR PROJECT MANAGER

Responsibilities:

• Lead initial two month PPC campaign for Colorado area financial institution. Due to success, campaign was extended 6 additional months. Responsibilities include weekly client communication, status reporting, responding to change requests, preparing change request and revising campaign budget to meet extensions needs.
• Served as lead Project Manager on McKesson’s Health Smart public relations campaign. Campaign included website SEO, Social Media, content creation, PPC and strategy. Responsibilities include budgeting, building out the project timeline and marketing calendar, responding to change requests, being a liaison to the client, preparing weekly status reports and campaign metrics and the overall success of the campaign and project.
• Effectively work with others on sales projects to garner new clients. Project Manager duties include preparing preliminary budgets and timelines. Additionally, I am responsible for serving as the technical liaison to help potential clients understand their needs from a technical perspective.
• Have been integral in initiating new clients/projects by defining requirements, finalizing budget and project plans.
• Oversee support staff and perform weekly forecasting to ensure resources are allocated as appropriate and to determine resource capacity.

Environment: s: MS Project, MS Office Suite, JIRA, Google

Confidential, ANN Arbor, MI

SENIOR PROJECT MANAGER

Responsibilities:

• Successfully implemented/upgraded OCP 4.0.1 multi-site for new client in 3 months duration.
• Partner with vendors to ensure all components of clients ecommerce solution are in place for launch.
• Contributed to the continuous building of the corporate PMO by producing procedures and documentation to support Project Managers throughout the organization. Additionally, in conjunction with Program Manager, helped organize and streamline weekly Project Status meeting.
• Completed 2 e-commerce implementations, 1 platform upgrade (OCP 4.0.1), 1 e-commerce site migration and provided customer support for 4 ecommerce clients.
• Perform weekly resource forecasting to ensure technical resources are available to perform ongoing maintenance activities.
• Clients served include Cabela’s, Express Fashions, Charlotte Russe and The Caldrea Company

Environment: s: MS SharePoint, OCP, TSS, MS Project, HTML, MS Office Suite, JAVA Basecamp, HPQC, SBM Team Track

Confidential, Detroit, MI

IT TECHNICAL PROJECT MANAGER

Responsibilities:

• Led IT staff and Corporate PMO resources. Provide mentoring to the staff to encourage personal growth and advancement, and promote delivery of high quality customer service and team productivity.
• Effectively managed the Administrative Simplification and MLR reform mandates. Both efforts had budgets between 4 and 6 million dollars. Responsible for sorting budget, creating timeline, managing issues, stakeholder management and reporting. Both efforts were over one year in duration and had multiple change requests in order to keep projects moving in the correct direction.
• Actively support initiatives related to the IT strategic and complementary tactical plans in a responsive manner that conforms to the organization’s mission, goals, and objectives.
• Develop, manage, and build positive relationships / partnerships with clients, vendors, peers/other teams, and staff to ensure a high level of personal and team understanding of the client’s business operations, IT support needs, and IT service expectations.
• Ensure quality and timeliness of business oriented solutions aimed at providing positive effects on operational results while optimizing the overall impact on the organization’s performance.
• Responsible for actively monitoring and supporting IT financial resources by approaching work with a focus on cost efficiencies that provide tangible cost savings and improved IT productivity through fundamentally sound implementation of systems solutions.
• Projects managed where enterprise-wide and consisted of 50+ resources. Project budgets ranged from 4-6 million dollars.

Environment: s: MS SharePoint, PlanView, NASCO, MS Project, MS Office Suite, MS Project Server, Facets, Change Point, SAP

Confidential, Ann Arbor , MI

Project Management director

Responsibilities:

• Led six digital campaigns for Underwriters Laboratories that included website redesign, banner ads and social media components.
• Built robust, agile project management process to increase delivery efficiency and reduce budget overages. Trained staff on process and ensured adherence to process was followed. Reduced budget overages by 15% during tenure.
• Oversaw development and creative staff. Managed internal resource allocations, project scheduling and technical risks.
• Developed and implemented GM Cruze micro-site for GM Canada. Project included creative design, website production, social media coordination and event planning.
• Served as technical consultant on client website applications. Duties included requirements gathering and the production of technical specs and a detailed project plan.

Environment: s: MS SharePoint, MS Project, Base Camp, MS Office, JIRA, WordPress, JAVA, HTML5

Confidential, Franklin, TN

IT Project Manager/New Customer ImPlemetation Project Manager

Responsibilities:

• Developed a comprehensive new project management process for an Account Management Team in accordance with PMI standards that utilized a weekly task plan, twice weekly project update meetings, effective deadlines, risk planning, assigning of tasks as operational or developmental and a lessons learned process. Introduced and implemented agile methodology to the Account Management Department.
• Served as Project Manager on Oracle upgrade to version 10g, release 2. Team included analysts, engineering, QA and external resources. Duration was 12 months. Updates included storage management (ASM), workload management (AWR) and improvements to existing modules.
• Served as the Lead Project Manager for the New Customer Implementation Team. Successfully led all facets of new customer implementation projects ranging from 1 to 4 million dollars. Responsibilities included managing a cross-functional team of data delivery, account management, information technology and sales and marketing to deliver disease management and wellness programs for insurance groups and direct to employer organizations.
• Worked very closely with the Data Analysis Team and business intelligence to upload client’s healthcare data into SQL to analyze client’s health trends and to make wellness program recommendations to their entire population.
• While maintaining existing client contracts, worked exclusively with direct client contact and recommended what variables to place into SQL query to define client’s population trends. Wrote technical specs for queries and managed Data Analysis Team to run query.
• Served as the Lead Project Manager for the Process Optimization Team on a 10 month project that outsourced fulfillment operations from Tempe, AZ to Dayton, OH. Responsibilities included developing scope, project plan, and risk resolution procedures while using PlanView to maintain budget. Project was completed on time and on budget and reduced fulfillment costs by25%.
• O n all implementations, worked hand-in-hand with the Data Team to gather and define requirements pertinent to project.

Environment: s: SQL Database, MS SharePoint, MS Project, MS Office, VBHTS, JIRA, Oracle, PlanView, HTML

Confidential, Bowling Green, OH

Senior Product Manager/ Advanced Projects Manager

Responsibilities:

• Developed and implemented thorough new product launch delivery system in accordance with PMI standards that utilized work groups, task predecessor relationships and deadlines through MS Project that enabled the company to make intelligent decisions regarding the feasibility of new products.
• Developed and sketched out a Project Management Office (PMO) for the company’s IT Department. Developed all documents, guidelines and procedures for the PMO and shared the responsibility of creating the Microsoft SharePoint site for the PMO.
• Implemented and led a team of business analyst, developers and operational team members to effectively lead a PeopleSoft Enterprise Services Procurement (SRM) application to enhance company’s ability to enhance their supplier and payment operations.
• Redesigned company’s e-commerce site. Led a team of developers, graphic designers, pricing analysts, and executives to completely revamp company’s B2B and B2C e-commerce site. New features included enhanced business analytics (i.e., purchases, click-thrus and demographics), search function and transaction security.
• Developed and managed the construction of customized e-commerce solutions for large restaurant chain affiliates in order for chain owners to access priority products. Features included enhanced shopping cart, security and personalization options.
• Developed new e-commerce web learning product entitled “Certified Safer” that allowed end-users to order food safety training and take courses online.

Environment: s: MS Office, MS Project, MS SharePoint, SQL Database, JIRA, Oracle, PlanView, .Net, Rally, JAVA

Confidential, Detroit, MI

Project Manager

Responsibilities:

• Successfully created and implemented the entire “Marketing Self-Service”” aspect of business through researching software programs, finding affiliates to join, defining and developing pricing and services, and materials. Completion included marketing, development work and launching self-service marketing tool.
• Implemented and led a new CRM system project by determining project scope, developing MS project plan and leading a team of IT, Business Intelligence, Developers and Operations members to complete project in under 14 months.

Environment: s: MS Project, SQL, MS Office, JIRA