PRIMARY SKILLS:

• Project Management
• Strong Written and Verbal Communication Skills
• Superb Sales Abilities
• Supervisory Skills - Leading, Negotiation and Delegation
• Bilingual (Spanish-English)
• Excellent Customer Service Skills
• Excellent Critical Thinking, Problem Solving and Decision Making Skills
• Excellent Time management Skills
• Development of planning reports

TECHNICAL SKILLS:

• Advanced Computer Skills
• MS Word, Excel, PowerPoint, Access (in-house Microsoft Office Certification)
• Excellent Typing Skills (45 wpm)
• Proofing, Editing, Document Formatting
• APC,
• Kronos, AS400, EMS (employee management system)
• Quickbooks, TurboTax
• CBR
• Sharepoint, Fieldglass

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Project Manager

Responsibilities:

• Support the installation of interior product processes by supervising all jobs in progress from start to finish and manage a project log of over 300K.
• Daily responsibilities include scheduling, quality/customer satisfaction, customer service, materials management/order placement; and the management of the independent contractor workforce.
• Accountable for the inspection of the work of all sub-contractors to ensure that the quality and consistency of workmanship meets Sears’ standards.
• Review contract as sold to determine necessary tasks to complete, and identify issues with sale.
• Develop and implement recruitment strategies in conjunction with the HR Department.
• Order materials and product required for each job to enable the work to be performed.
• Maintain QED standards in district location.
• Ensure proper permits and licenses for all jobs have been obtained and are continually maintained.
• Verify and approve for payment all contractor labor bills.
• Ensure all proper documentation and deliverables are in to complete project.

Confidential, Tampa, FL

Project Coordinator

Responsibilities:

• Coordination of all aspects of Datalink services and solutions for customer’s order fulfillment, from initiation through installation.
• Coordination of cross-functional teams through different venues and progress measurement activities to bring projects to completion both on time and within budget.
• Coordination of internal technical resources for purposes of resource assignment.
• Supplementing required reports of install requirements through customer, vendor and internal contacts.
• Recruitment, task assignment, scheduling and communications with all technicians for purposes of project completion.
• Ability to grasp extensive technical data to communicate with a broad range of technical people.

Confidential, Bradenton, FL

Production Supervisor

Responsibilities:

• Oversee all aspects of the RTW department, including planning, scheduling, production.
• Payroll timekeeping, review, audits, and time-reconciliation for RTW department (103 associates).
• Consistently delivered above expectation on a daily plan volume of 100K+.
• Able to evaluate reports in order to execute store action plans.
• Demonstrates operational agility based on the needs of the business.
• Develops daily/weekly/monthly action plans to ensure all Company standards are met.
• Organize, delegate, prioritize and hold team accountable for achieving all operational goals and tasks.
• Uphold a culture that builds exceptional internal and external experiences.
• All aspects of Employee management (EMS systems) hiring, employment, training of over 105 associates, timekeeping, payroll.

Confidential, Tampa, FL

Translations Project Coordinator

Responsibilities:

• Keep track of project statuses of multiple lighting projects simultaneously and ensure management is kept up to date on project progress.
• Maintain and adhere to a unique MS Project Timeline with accurate and current information for each project ensuring project is progressing in accordance with Phase Dates specified.
• Review Marketing documents and Webtext for content, grammar and company style, making corrections and suggestions. Assignment of new projects to agents, coordinators, and document specialists.
• Contact clients and present project plan and Implementation processes.
• Populating Marketing’s Spanish translation database for consistent phrasing and efficiency translation turnaround.
• Strictly abide all State/Company regulations, policies, work procedures, safety rules and instructions.
• Channeled all aspects of project budgeting and processes.

Confidential, Tampa, FL

Workflow Project Coordinator

Responsibilities:

• Management and processing of document assignments according to client’s specifications and company’s standards.
• Monitoring of incoming projects and initial set up of projects using workflow management tools.
• Assignment of new projects to team members, workflow coordinators, and document specialists.
• Documentation and updating of information for in-process project status throughout the duration of the projects.
• Process documents and assist team members when needed with on-going tasks.
• Continual training of International Security Organization (ISO) practices through Confidential ’s mandated training and practices.

Confidential, Concord, NC

Interpreter-Translator/Intake Coordinator

Responsibilities:

• Coordination of care, scheduling, collaborating with counterparts (physicians/nurses/therapists) and members of the interdisciplinary teams, as well as patient/families, to provide efficient services for those within assignments; all in-home services.
• Interpreting/Translating during home visits, therapies, evaluations; translations of required documentation/plan of care.
• Referral intake-family contact to explain program/services, rights pertaining to state laws/regulations, and completion of referral paperwork.
• Infant-Toddler NC State Certification.

Confidential, Charlotte, NC

Senior Insurance Agent

Responsibilities:

• Held a Property& Casualty Insurance license for 49 US States.
• Providing quotes for auto/property premiums and bind policies.
• Review of coverages, billing, and claim processes with policy holders.
• /cross-selling new business during routine customer calls.
• Resolving/researching complex product questions, profound knowledge of company policies/guidelines-state laws/regulations.
• Providing exceptional customer service while superseding sales goals.
• Assisting in new-hire training.

Confidential, Charlotte, NC

Supervisor/Office Manager

Responsibilities:

• Responsible for all areas of administrative management, including payroll, invoicing, accounts payables/receivables, scheduling, resolving operational problems.
• Recruiting/Coordination/scheduling/supervision of contract interpreters; including new hire interviewing/process.
• Payroll management for contract vendors.
• Organizing and monitoring work flow; assigning/training of personnel.
• Interpreting of depositions/discovery documentation; worker’s compensation claims; for mental health/court proceedings.