SUMMARY:

• Experienced as Business Analyst and Project manager with emphasis on requirement analysis, designing and implementing innovative business processes using tools and technology for diverse industries.
• Experience with documenting Business Requirements Document (BRD), Use Case Specifications and Functional Specifications, Systems Requirements Specification (SRS), Workflows and diagrams (Use Cases, Activity, and Sequence); Requirement Management Tools and Change & Version Control Tools
• Experienced in facilitating and conducting Joint Application Design (JAD), interviews and requirement elicitation sessions with end - users, clients, stakeholders and development team.
• Proficient at converting requirements in to Unified Modeling Language (UML) behavioral and structured diagrams i.e. Use case diagram, Activity flow diagram, Class diagram, GAP analysis and so on
• Demonstrated ability to translate complex concepts to peers and business partners
• Demonstrated ability to work in a fast paced and changing environment with short deadlines, interruptions, and multiple tasks/projects occurring at once.
• Have in-depth knowledge of creating Use cases, activity, logical, component and deployment views to extract business process flows and workflows, thereby helping development and quality assurance in understanding requirements.
• Experienced in the use of MS Project, Excel, Word, Power point, Access, Visio, Balsamiq, HP Quality center and SharePoint
• Experienced in GAP Analysis and System ‘As Is’ & ‘To Be’ process and BPR
• Proficient in implementing methodologies such as Agile and Waterfall while working in the Software Development Life Cycle (SDLC)
• Involved in walkthroughs with the development team and QA team and other relevant stakeholders to ensure user requirements are fulfilled.
• Good team player with excellent problem solving, analytical, communication and interpersonal skills.

TECHNICAL SKILLS:

Methodologies: Agile, Rational Unified Process (RUP), Waterfall, UML, V-model;

DBMS: SQL Server 2012, SQL, DB2 (Mainframe); MS-Suite: MS-Office, MS-Visio, MS- Project;

Other tools: CRM, Jira, Maestro CRM Microsoft Dynamics, Team Foundation Server (TFS)

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Project Manager/ Senior Business Analyst/ Scrum Master

Responsibilities:

• Gathered and documented user requirements and business needs for the purposes of designing appropriate solutions in areas of CRM for the public facing websites.
• Identified how applications operated, structured, and how internal and external customers use them
• Communicated pros and cons of alternative solutions to project stakeholders
• Monitored and tested the application performance to ensure efficiency and that output meets the needs of users; troubleshooted problems with team and adjusted or made recommendations as appropriate to ensure the needs of the organization are met
• Worked with business users to elicit information regarding their need.
• Lead or/and facilitated ceremonies such as Sprint planning meetings, Daily Scrum meetings, Sprint review meetings, Backlog Refinement meetings, Sprint Retrospect meetings
• Understood business requirements and translated them into software requirements.
• Analyzing business rules and writing technical requirements for the public facing application.
• Wrote functional requirements and policies to implement the public facing application.
• Identified and documented workflow which complies with all security rules and regulations. Identified potential solutions and recommended the viable business solution.
• Worked with the development team in migrating and deploying to test, stage and production environments.
• Created documents with structure & prioritized requirements, assumptions and constraints.
• Wrote BRDs for Web Based Applications
• Analyzed Requirements and created Use cases, Use Case diagrams, Process Flows, and Activity Diagrams.
• Responsible for converting business requirements into technical requirements for development team.
• Understood requirements, prepared detailed documents, Use cases, Functional Requirements (FRD), Business Requirements (BRD), Non-Functional Requirements (NFR), Storyboards and UML diagrams.
• Collaborated with the QA team, and developed UAT Test cases and executed Test cases based on business requirements and technical specifications.
• Understood business process, gathered Business Requirements and identified changes for the applications and implemented Agile Methodology.
• Created and maintained System Development Life Cycle (SDLC) documentation. Wrote detailed Business Requirement, Gap fit analysis and Functional Design documentation.
• Tested the functions and the features being developed and confirmed that they fulfill the business requirements.
• Prepared detailed training guides and user manuals.
• Provided production support

Confidential, New York City, NY

Project Manager

Responsibilities:

• One of the project was to investigate merging the multiple data sources of transport log.
• We looked for options to transition from manual to electronic data records.
• Completed the feasibility study, identified risk and mitigation plan, led the planning and implementation of the project for short term, and recommended long-term solutions. Identified trade-offs and facilitated changes to project across all related disciplines.
• Researched best practices for Improving patient satisfaction, improving worker satisfaction, maximize revenue, minimize cost within the department, maximize efficiencies and made recommendations based on best practices.
• Identified trade-offs and facilitated changes to project across all related projects.
• Created System Development Life Cycle (SDLC) documentation. Identified and created all necessary business use cases from requirements, created UML Diagrams including storyboards, use cases diagrams, activity diagrams, sequence diagrams, and class diagrams using Microsoft Visio.
• The second project was to redesign the infusion center for better patient experience, streamlining throughput to accommodate and support the facilities positive impact to the revenue stream while enhancing safety and patient comfort issues.
• Wrote part of the grant on "Leadership and patient experience simulation center." I delivered my first draft.

Confidential, Newark, NJ

Project Manager

Responsibilities:

• Involved in identifying, analyzing and recommending solutions to mitigate some defects in Solartricity maintenance solar projects, using the Six Sigma methodology.
• Worked on identifying the root cause of the problem by applying six sigma methodologies DMAIC for a possible solution to fix this defect.

Confidential, Norwalk, CT

Scrum Master/Business Analyst

Responsibilities:

• Worked on gathering requirements for public facing website for clients Federal Reserve and New York Life.
• Captured and authored user stories that accurately reflect business requirements.
• Lead or/and facilitated ceremonies such as Sprint planning meetings, Daily Scrum meetings, Sprint review meetings, Backlog Refinement meetings, Sprint Retrospect meetings
• Wrote detailed business requirements as well as related JIRA tickets to accurately and concisely communicate required development deliverables.
• Worked on addressing business issues & identifying opportunities in the context of the requirements.
• Worked on SQL Queries to access data for analysis of data from DB2 database.
• Modified DB2 scripts for the migration of a project when needed.
• Tested CICS Batch applications manually.
• Worked with developers to translate business needs into operational software. Worked on continuous improvements of our systems and processes.
• Documented and implemented new or improved processes for the benefits business.
• Provided recommendations and lead discussions with leadership on business gaps in order to provide solutions and implementation plans.
• Incorporated agile methodology and scrum techniques to manage requirements and enhance the evolving applications.
• Professional expertise in all phases and methodologies of Software Development Life Cycle including Waterfall, Agile/Scrum and RUP.
• Gathered and interpreted data from multiple channels including document analysis, use cases, business analyst, workflow analyst, social and vendor reports to provide insight and assessment.
• Wrote BRDs and HLDs (high level Documents) for Web Based Applications
• Set up agile framework for the team to follow and guiding team to have better understanding of agile principles and protocol.

Confidential, Fort Worth, TX

Technical Service Analyst/Project Manager

Responsibilities:

• Involved in Implementing and managing campus wide prospect tracking and management systems that ensured a viable, quantifiable, and dynamic prospect pipeline and enabled accountability and collaborations. We transitioned from Waterfall to Scrum.
• Worked on projects utilizing historical data to identify quality prospects and donors, for fundraising and other development activities.
• Created and maintained System Development Life Cycle (SDLC) documentation. Participated in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and updated the team on status of upcoming User Stories for project of changing the client's software maintenance structure of their various software products.
• Developed project management plans, managed resources, measured the project progress etc.
• Worked with the development team in migrating and deploying to test, integration, stage and production environments.
• Responsible for addressing/resolving day-to-day functional issues with the users. Performed data mining and data analyses, and oversaw data integrity
• Designed, developed, administered, and managed custom databases in access. Identified database requirements and created suitable database solutions
• Completed database maintenance tasks according to organization requirements

Confidential, Fort Worth, TX

Certified Science, Tech, Engg, and Mathematics (STEM) Educator

Responsibilities:

• Used Instructional Best Practice, Experimental Learning strategies
• Resourceful in solving problems and maximizing resources. Participated in Team Leadership.
• Collaborated directly with school administrators and staff in the development, implementation and evaluation of STEM initiatives and curriculum
• Attended Professional development and trainings related to STEM programs and methodologies, staying abreast of current research.
• Coached teachers on STEM initiatives and instructional best practices
• Competent and reliable self-motivated professional
• Assumed all responsibilities of a classroom teacher, including professional development, communications with families, assessments of students, and staff meetings
• Designed curriculum and lesson plans in collaboration with teaching faculty
• Performed administrative duties including recording attendance and organizing student portfolios
• Provided individual assistance and tutoring to students as needed
• Utilized and integrated information technology (IT) in teaching

Confidential, Fort Worth, TX

Business Analyst/Project Manager

Responsibilities:

• Involved in planning, designing, and testing TRACE (incident tracking software to manage loss related incidence.) data and loss prevention software. Documented processes, procedures, risks, and assumptions for TRACE software implementation
• Defined and documented data requirements according to company needs. Analyzed data sets, performed data mining, and documented queries and reports.
• Wrote SQL queries in DB2 to extract data for the loss prevention department.
• Modified DB2 scripts for the migration of a project when needed.
• Involved in planning & facilitating the business requirements gathering sessions and process for Incident Tracking Software
• Coordinating all business requirements gathering efforts with management /Vendors/ stakeholders
• Collaborated, facilitated, led and coached teams responsible for using the software product.
• Conducted workshop sessions /JAD Sessions and facilitated in implementation
• Tracked progress of User stories and involved in reviewing, prioritizing & estimation to approval and move to release.
• Collaborate with cross-functional teams to gather business requirements related to ongoing development using agile estimating and applied user stories.
• Responsible for interaction with business stake holders, gathering requirements and managing the delivery.
• Created and maintained System Development Life Cycle (SDLC) documentation. Preparing UML diagrams (Page flow diagrams, Process flow Diagrams, use case diagrams), and creating BRDs/FRDs/Data dictionaries/validations rules. Worked with developers to translate business needs into operational software
• Documents and updates requirements; prepared and distributed RFPs and evaluates responses.
• Involved in creating Reports and Documents like Requirements, Documents, and Management
• Worked with the development team in migrating and deploying to test, integration, stage and production environments.
• Testing of all developed solutions (UAT & Integration testing) and creating final documentation and reporting.
• Planned, designed, and tested TRACE data and loss prevention software
• Analyzed data sets, performed data mining, and documented queries and reports
• Standardized queries and reports, resulting in an increased recovery of more than 400% of company losses equivalent to 2% of the total company revenue

Confidential, Fort Worth, TX

Research Analyst

Responsibilities:

• Performed computer analysis and research documentation;
• Documented data and grant proposals, and performed publication support;
• Managed the budget, equipment purchases, and inventories

Confidential, Fort Worth, TX

Project Manager

Responsibilities:

• Implemented Intranet using GATE project management methodology in a web application
• Created System Development Life Cycle (SDLC) documentation.
• Managed the schedule and budget for website redesign using Microsoft Project.
• Worked with developers to translate business needs into operational software
• Eliminated duplication of effort to save the company needless expenses and delays