SUMMARY:

Accomplished Director of Information Technology/Director of Project Management Office with over 22 years’ industry experience. Track record of effecting organizational change, operational efficiencies and financial improvement. Background include extensive experience in Information Technology Management (IT), Global Service Desks, Global Operation Support, Global Datacenters, Global Project Management Office, Cloud Computing, Procurement, Facilities, Telecommunication, Virtualization, Migration, Level I, II and III of hardware and software support in the business technology field.

AREAS OF EXPERTISE:

Procurement, Information Technology Governance, Key Performance Indicator, Fieldglass, Budget Planning, Client Relationship Management, Manage Services, Cost Management, Vendor Management, Software Development Life Cycle, Proposal, Manage Services, Standards and Regulations, Change Control, Project Plan, Earned Value Management, Business Continuity, Disaster Recovery, Facilities, Cloud Computing, SaaS, ROI, TCO, Application Knowledge, Statement Of Work, Score Cards, Standards and Regulations, Interpersonal Skills, RFP, Performance Management, Recruiting, Organizational Development, Employee Relations, HR Policy, Safety Training, Team Building, HR, VOIP, ITIL, ITSM, Automation, Contract Negotiation, Planning & Execution, Datacenter, Service Desk, VMware, System Development Life Cycle, Agile, Waterfall, Multiprotocol Label Switching, Network Attached Storage, Storage Area Network, migration, relocation and decommission.

SKILL:

Technical: Data Over Cable Service Interface Specification (DOCSIS), Blade servers (Dell, HP), XtremIO, Vplex, Symmetrix, Clariion, Connectrix, Celerra, Centra, Switches (Cisco, McData, and Brocade), Cisco routers, Dell Desktop Pentium, Confidential Desktop, Compaq Servers Desk - Pro Pentiums, Sun Ultra 60/Ultra 5/ Ultra 1 HP Servers, AS/400, Confidential /370 and HP Printers.

Protocols: MPLS (Multiprotocol Label Switching), ATM (Asynchronous Transfer Mode), DOCSIS, Optical Carrier, Synchronous Optical Network, LDAP, Ethernet, Gigabit Ethernet, Token Ring, ISDN, Fibre, Dark fiber, SCSI, ESCON, POP, TCP/IP, IPX, and NetBEUI

O/S: UNIX 4.0, Solaris 8, HP-Unix, AIX-Unix, LINUX, Window 7,Vista, Windows XP, Win2000, WinNT 3.51/4.0 Server/Workstation, Windows 95/98, OS/2, Novell NetWare 3.12/4.0/5.0 and Dos 5/6.

Software: Cloud Health, Datadog, Firemon, RSA, Akamai, Shinken, Service Now, PPM, Jira, Splunk, Field Glass, SharePoint, .Net, Java, Confluence, Oracle Business Intelligence, Oracle Fusion HCM, Tivoli, Tivoli/Netcool, BMC Bladelogic, NetIQ AppManager, Apache, Weblogic, Websphere, TimeFinder, ECC ( Confidential Control Center), PowerPath, SymmConnect, SRDF, Confidential Snap, Storage Scope, SymmPath, SymCLI, Symconfigure, Oracle 10, Solaris 6/8.0, W.A.P 2.0, MS SQL 6.5/7.0/2000 , AutoCAD, Visio, Veritas, Legato, SQL, Access Logix, Citrix, Check Point, VMware, Cisco Call Manager, DatAdvantage, Confidential Control Center, Scopus, Navishphere Manager, Snapview, MS Project, Waterfall, Agile, Clarity, PACS, Meditech, Invision, HL7, Office XP, MS Office Suites, PC Docs, Rumba NT/95, Host Explorer 6.1, Adobe Acrobat, CC Mail 6.02, Euclid 2.1, Exceed 6.0, JetAdmin. 2.53, Pearl, Lexis Nexis 7.0, Lotus Notes 4.6/5.0, Win fax 9.0, Netscape 4.06/4.51, ODBC 16/32 bit, Microsoft SMS 2.0, Microsoft Exchange server, Project 95/98, Enterprise Administrator 4.51, Dbase IV, FoxPro 2.6, Program C, and Market Data Quotron, Data Stream, First Call Research Direct, ILX 6.4, Fact set, Reuters 3000 and Bloomberg 1.23.

EXPERIENCE:

Confidential, New York, NY

Global Program Manager/Senior Project Manager

Responsibilities:

• Providing Program status reports to Global Senior Management on all project schedules, projects milestones, project financials (7 million dollars), deliverables, dependencies, risks, and issues.
• Working within and across Agile teams, designing, developing, testing, implementing, and supporting 15 million dollars AWS Cloud solutions across a full - stack of development tools and technologies.
• Platform re-architecture of core offering, resulting, and saving of 10 million dollars.
• Working closely with the Project Management Office (PMO) and other IT teams defining security, requirements, tracking issues and concerns, providing solutions, communicating, identifying vulnerabilities, and identifying exceptions to policy.
• Working with AWS Cloud product owners to understand application capabilities and testing scenarios across multiple Enterprise platforms.
• Developing strategies for historical data migration of existing Data Warehouses to new Enterprise Data Platform (EDP).
• Leading several initiatives on Data Center Migration and Decommission Teams using Agile methodologies which involves working directly with vendors, client services, product management and technology teams resulting in cost savings, improving performance and resiliency and full audit compliance.
• Collaborating with administrative Global leaders to create, enhance and deliver in improving project management processes and practice.
• Reviewing quality assurance procedures in accordance with establishing methodology and ensuring successful project execution by Program and Project managers .
• Managing resources, operating budget, supplies, equipment, space, staffing and information Skills and Qualifications .
• Tracking all phases of the project lifecycle, providing timely reports of issues to improve project progress, coordinating actions and resolving conflicts.

Confidential, New York, NY

Global Senior Program / Senior Project Manager

Responsibilities:

• Acted as the Global Director of Project Management Office using Agile/ITIL methods for Confidential Marketing Services teams.
• Worked closely with representatives from the President Office, CIO, CTO, Vice President of North America, Client Services, Product Management team, Information Technology Departments and external vendors that improved company's relationships with 4,000 clients.
• Platform re-architecture of core which offered, resulted, and saved 5 million dollars.
• Introduced new Web Software technologies (Splunk, Jira, Service Now, .Net, Google Docs, Amazon Cloud, Confluence, Akamai and Shinken) and techniques to Confidential as part of continuous education that provided best practices to better all IT Operations.
• Developed strategies for historical data migration of existed Data Warehouses to new Enterprise Data Platform (EDP).
• Worked with AWS Cloud product owners to understand application capabilities and tested scenarios across multiple platforms.
• Developed various Key Performance Indicator reports from Web Software for: score cards, graphs and charts that were used to brief management on status of performance, resources, schedules, and budgets.
• Established and integrated PMO measures, metrics, thresholds, and targets that drove performance in alignment with business strategies which included risk and operational management metrics.
• Established collaborative and productive relationships with product management, governance, UX design (.Net), vendors and other supporting teams.
• Managed a team of 10 Global Engineers using Agile Methodologies (Systems, Developing Operation, Q&A, Application Operation and Network) that completed IT Operation projects.
• Trained Confidential Marketing Service Global teams on Jira Incident Management System, Agile, ITIL and Dashboard that better business alignment for managing clients.
• Worked with all Directors of Information Technology departments that managed business and technology roadmaps which supported long-term strategies.

Confidential, New York, NY

Global Senior Project/Program Manager

Responsibilities:

• Reported to the USA Director of Information Technology Infrastructure and Operations to manage IT assets.
• Worked with Business Executive on current state, identified business process, budgets, reduced cost and improved Confidential productivity.
• Coordinated resources, assessed risks and cost that associated with the designs which optimized Datacenters migration.
• Conducted weekly meetings with all team leads and assembled all infrastructure reports for the Director of Information Technology.
• Managed internal infrastructure projects plans with Agile/ITIL methods, financial management risks and reduced project overhead.
• Designed WSP infrastructure in the Amazon Cloud facility with a core focus on performance, availability, redundancy and reliability.

Confidential, New York, NY

Global Senior Project/Program Manager

Responsibilities:

• Successfully managed Confidential Stimulus Grant for Confidential, Orange and Rockland County (272 million dollars).
• Reported the Regional projects milestones to the Vice President and Department Managers which balanced resource and cost allocation.
• Worked closely with the Project Management Office (PMO) and other IT teams that defined security, requirements, tracked issues and concerns, provided solutions, communicated, identified vulnerabilities, and identified exceptions to policy.
• Coached all project teams that adopted best practices for the development of products that used Agile/ITIL development methodologies.
• Developed strategies for historical data migration of existed Data Warehouses to new Enterprise Data Platform (EDP).
• Tested OSIsoft Web base programs (.Net/Java) with metrics relevant to all product managers that meet standard requirements.
• Successfully worked with the CFO Cost Management team that produced and analyzed Portfolio Level Reports (using Oracle Business Intelligent application) that ensured projects progress against key criteria such as budgets, schedules, assessed risks, quality assurance, and resulting benefits.
• Conducted weekly status meetings with 9 Senior Project Managers on all open issues for schedules, assessed risks and quality assurance.
• Managed suppliers' contracts, relationships to argument staff and professional services with external vendors that reduced inefficiency.
• Ensured Team Leads followed Agile/ITIL methods for release plans, systems analysis and systems that were tested.

Confidential, New York, NY

Senior Transition Manager/Service Delivery Level Manager

Responsibilities:

• Reported to the Confidential Project Executive weekly to track cost and resources that decommissioned Global Datacenter and Service Desk.
• Recruited and hired over 50 Information Technology employees in 9 months for Global Datacenter and Service Desk expansion.
• Evaluated organizational project issues and assessed risks that utilized Agile/ITIL project management methodology and business expertise.
• Supported difficult decisions that ensured employees' performance that was aligned with organization imperatives and needs.
• Tracked all phases of the project lifecycle, provided timely reports of issues that impacted project progress, coordinated actions and resolved conflicts.

Confidential, New York, NY

Senior Transition Manager/Service Delivery Level Manager

Responsibilities:

• Produced reports for Confidential Vice President of Architect focused on all Confidential Corporation budgets (35 million dollars) for procurement.
• Produced reports for Confidential VP of Global Infrastructure Services for all hardware/software datacenter orders and SLA's contracts for Confidential Bank.
• Evaluated and aggregated information from multiple sources that reconciled conflicts and prioritized user requests that underlined true needs.
• Met with application developers, project managers and application owners that determined specifications of Enterprise Applications under development that used SharePoint, Software Development Life Cycle, Agile and Waterfall methods in 40 countries.
• Worked with Product Managers that defined and managed business and technology roadmaps in support of long-term strategies.
• Coordinated, researched, educated and trained senior project managers to accommodate the company’s future growth.

Confidential, New York, NY

Director of Information Technology/Director of Project Management Office

Responsibilities:

• Reported weekly status Key Performance Indicator reports to the Chief Information Officer and Vice President of Information Technology for all Saint Vincent's projects deliverables, milestones, budgets, change control, completion, risk identification, application migration and Desktop Support.
• Developed corporate and hospital policies for the Chief Information Officer, promoted adherence policies, worked with IS service provider that developed procedures which reflected policies, specifically in the delivery of information systems (operations), security, Information System management practices, and technical aspects in the selections of development of systems as evidenced in application of procedures to Information System resources, mitigation of security threats, and continual effort that reduced system downtime.
• Originated and closed sales of $2M dollars with Siemens for Saint Vincent's IT Operation Support that included Data Center Support, Production Operations, Database Management, Systems Management and Service Desk Support.
• Prepared, reviewed and evaluated 30 personnel performance reports on annual salary and career advancement.
• Collaborated with stakeholders inside and outside the Information System department on regulatory, notably HIPPA Security and Privacy.
• Made periodic project reports of progress that tested programs with metrics relevant to various audiences.

Confidential, Brooklyn, NY

Senior Project Manager

Responsibilities:

• Managed project deliverables, budgets (4.5 million dollars) and schedules for all three hospitals ( Confidential Hospital, St. John’s and Mary Immaculate Hospital).
• Presented weekly status reports to the Chief Information Officer and Vice President of Information Technology for all Confidential Medicals Centers projects deliverables, milestones, budgets, change control, completion, risk identification, timesheets and schedules on server/desktop web-base applications projects.
• Managed contractual and business relationship with all assigned vendors.
• Served as Information System division coordinator for Confidential business continuity and Disaster Recovery programs.
• Developed, modified and amended new or revised department policies and programs that supported/ ensured the change management and Electronic Health Record effectiveness across all organizational environment.

Confidential, New York, NY

Information Technology Manager

Responsibilities:

• Prepared weekly status reports on all project activities for various banks and brokerage firms.
• Planned and implemented multiple IT projects with a defined beginning and end.
• Managed client's network equipment, databases, and proprietary applications for Confidential Business Solutions products.

Confidential, New York, NY

Global Information Technology Manager

Responsibilities:

• Successfully managed capital budget of 8 million dollars (hardware/software) to promote future relationships for Confidential Bank infrastructure worldwide.
• Managed 30 Engineer professional for Desktop Support, datacenter designed for Mainframes, Network Attached Storage, Storage Area Network, Virtual Private Network, Confidential telecommunication, Voice Over Internet Protocol and senior project managers that ensured the integrity of Confidential Bank Treasury’s infrastructure worldwide.
• Responsible for Confidential Bank’s Global help desk and maintained technology staffing for each business units.

Confidential, New York, NY

Information Technology Manager

Responsibilities:

• Successfully prepared weekly status reports on all construction projects and managed budgets of 6 million dollars for Bloomberg LP, Confidential, Brookdale Hospital and Brooklyn College.
• Monitored and controlled project activities for Bloomberg LP relocation and Brooklyn College datacenter.
• Planned, developed and managed all applicable vendors’ contracts, Request for Proposal and Service Level Agreements.

Confidential, New York, NY

Senior Project Manager/Pre and Post Sales Engineer

Responsibilities:

• Worked with the sales team and earned 2.5 million dollars in revenue for Confidential midrange storages hardware and software products.
• Prepared data migration plans including migration risk, milestones, quality and business sign-off details.
• Planned, developed and managed all applicable vendor contracts, Statement of Work, Request for Proposal and Service Level Agreements.