EXECUTIVE SUMMARY:

A Program Manager who implements strategies to transform Business & ITS workflows in order to reduce costs and increase ROI.

SKILLS:

• Adobe Suite
• Final Cut Pro
• Keynote
• SAP
• ServiceNow
• ScheduAll
• Aprimo
• JIRA / Confluence
• MediaPulse
• SharePoint
• Zendesk
• Slack
• Microsoft Office
• Topography
• Keratography
• Orbscan
• Retinal Photography
• Visual Field Testing
• Oracle CRM
• Dropbox
• Salesforce
• Trello
• Adobe Campaign Manager
• AWS Cloud
• Qlik Sense

• Analytics
• Business Dev
• Agile / Scrum Project Management
• Development/QA
• Crisis Management
• Problem Solving
• Infrastructure
• Marketing
• Social Media
• Technical Writer
• Speaker
• SRM/CRM
• Collaborative
• Organization
• Detail - oriented
• Analytics

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager, Bridgewater, NJ

Responsibilities:

• Ensure global compliance, including GDPR, by leading a global privacy workstream to identify and make all changes necessary for all brands and GBUs
• Revolutionize strategies focused on multichannel communications thru automation where applicable and reducing duplicate efforts, increasing productivity by 30%
• Transform the traditional waterfall methodology into an agile approach through the structured implementation of change management processes and tools such as Jira, resulting in easier adaptation to this ever - changing environment and providing more room for innovation
• Reinvent the demand management process to increase turnaround time from 3-6 months to 2-week sprints and decrease the risk of miscommunication and accountability thru an audit log, custom reports and a documentation database
• Put together a framework for all testing cycles (QA, Data, User Acceptance, Smoke Tests) for the Multichannel Engagement team which ensures compliance and provides metrics

Confidential

Director, Production & Operations, New York City, NY

Responsibilities:

• Owned $10K-10MM multi-channel workflow projects by gathering client needs, identifying gaps, and discovering ways to streamline processes for over 22 networks worldwide, specializing in IT solutions (CMS/TSS infrastructure) which boosted the technology budget by at least $500K each fiscal year and raised headcount 10%
• Slashed licensing costs by 25% by leading a project to transition from 500+ applications to less than 80
• Created a custom database for Confidential to record and track project metadata, casting, scheduling and credits which replaced 6 other tools
• Automated the process of approving deals by building a mobile and web app which cut turnaround time by 50% & Business Affairs and Legal headcount by 15%
• Increased productivity and collaboration while decreasing email traffic 23% by switching to Slack communication tool and transitioning to cloud-based storage using AWS, saving $2MM annually
• Transformed digital content delivery by developing web/iOS screening tools (FineCut, NBCU Screeners, NBCUView) which now support over 20,000 global users and a 24-hour operations team of 6
• Reduced risk of content hacks and leaks by 20% due to added fingerprint & forensic watermark technology
• Modernized the operational framework by implementing ITIL strategies for all applications within the Technology department and providing collaborative management of direct reports with 100% user satisfaction based on survey results

Confidential

Production Supervisor / Project Manager, Los Angeles, CA

Responsibilities:

• Analyzed business processes and implemented cost effective solutions on multiple platforms
• Wrote scripts and directed actors at scheduled production shoots which were then sold to clients and continues to increase revenue by >$10,000/month (see GettyImages.com)
• Established a workflow to color correct footage in-house, resulting in $1MM savings/year
• Drove transitions from SD to HD & Avid editing platforms to Final Cut, a 14% cost cut
• Crafted a storage maintenance structure from ingest to delivery, dropping storage costs 15% and increasing productivity 20%
• Built and led a Scheduling team which became the hub of traffic control and increased productivity by 18%, slashed overtime costs by 60% and freelance/vendor costs by 40%
• Implemented CMS tools like ScheduAll and Aprimo for Scheduling & Marketing teams
• Assessed resources by creating a gap analysis and highlighting overlap
• Researched the latest technology and became a Producer for all high-end projects using the latest technology (5K, Virtual and Augmented Reality, 3D) to ensure we stayed competitive

Confidential

Ophthalmic Technician / Manager, Business Development, Orlando, FL

Responsibilities:

• Exceeded quarterly ROI of 22% by selling high-end vision wear, medical devices & retinal surgeries while managing inventory and budget thru negotiations with pharmaceutical representatives and optical brands
• Increased clientele 25% by expanding online presence, presenting at charity events & medical conventions
• Pre-tested patients using state-of-the-art technology for eye exams and surgeries resulting in a returned customer rate of 90%

Confidential

Account Executive

Responsibilities:

• Drove traffic & increased sales by at least 10% by researching new products, developing marketing techniques and running promotional events

Confidential

Assistant Manager / Account Executive, Barnegat, NJ

• Expanded marina goods and services 25% by analyzing data and implementing popular strategies while keeping a tight handle on the budget
• Increased annual revenue 20-30% by writing and presenting marketing campaigns at events/boat shows and establishing their online blueprint