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Program Manager Resume

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Philadelphia, PA

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SUMMARY:

Result oriented Senior IT Manager with a proven track record of delivering enterprise wide complex projects in dynamic & matrixed environment across Healthcare, Automobile, Banking, Manufacturing and Telecom.

AREA OF EXPERTISE

  • Program & Project Management
  • Cross Functional Coordination
  • Business Process Analysis
  • Risk Management
  • IT Consulting
  • Client Relationship Management
  • Waterfall & Agile Methodology
  • Incident & Change Management
  • Strategy, Operation & Planning
  • Stakeholder/Vendor Management
  • Project Lifecycle Management (SDLC)
  • People Management

TECHNICAL SKILLS:

Platforms: Windows XP, Linux/UNIX, MAC

Programming Language: Objective C, C, C++, Core Java, PL/SQL

Frameworks: J2EE, .NET, Share point 2010, AWS Cloud

Web Scripting Languages: HTML5, CSS, XML, JSP, Servlet

Databases: Oracle 10g, MS SQL Server, DB2

Tools: MS Project, MS Visual Studio, MS Office, MS Excel/Visio, MS PowerPoint

Version Control: Clear Case, TFS, JIRA, GIT, Clear Quest, HP Service Manager

WORK EXPERIENCE:

Confidential, Philadelphia, PA

Program Manager

Responsibilities:

  • Executed the end - to-end delivery of a $4M complex projects through 25 resources
  • Led multiple projects for Health Care Reform, Open Enrollment & Billing domains
  • Established customer relationships with key stakeholders to streamlined project delivery
  • Implemented Agile/Scrum Methodology to projects through iterative approach to expedite project milestones
  • Analyzed customer needs & government mandates and directed teams to redesign project deliverables to improve speed to market and budget efficiencies

Key technologies enabled: MS Project, MS Visio, Clear Quest (CQ), Java, MS SQL, .Net, Share Point

Confidential, St Louis, MO

Sr Project Manager

Responsibilities:

  • Managed multiple project implementations worth budget of $2M USD
  • Owned delivery of transformation & migration project for Incident & Change Management system
  • Led 3 vendor teams responsible for the overall project delivery with the increase in productivity by 30%
  • Standardized Agile Development through various effective practices
  • Reengineered implementation process leading to enhanced customer satisfaction
  • Improved transparency by providing regular project status and feedback to senior management

Key technologies enabled: MS Project, Service Cloud, Remedy Force, Oracle DB, JIRA

Confidential, Ann Arbor, MI

Project Manager

Responsibilities:

  • Executed end-to-end delivery of Data Warehouse Management System integration project
  • Managed the integration & migration for applications like EIM, MDM, One Admin (OA), Salesforce (SFDC)
  • Supervised team of 15-20 people with overall budget of $1-5M
  • Implemented effective mitigation plan for the identified risks resulting in overall increase in productivity by 20%

Key technologies enabled: Salesforce, One Admin, EIM, MDM, ETL

Confidential

Delivery Manager

Responsibilities:

  • Implemented different modules for Healthcare Web Portal Application with EDI Claims & HIPPA transactions
  • Led team of 20 people with overall budget of $5M
  • Finalized business requirements with the Business Team, SMEs and end users
  • Led Scrum Calls, Stand up meetings and development of Product Backlog & Sprint Planning

Confidential

Project Manager

Responsibilities:

  • Managed delivery & implementation for Inventory Management System (SCM) with various modules
  • Led team of 20-25 people including BA, Technical Architect, Developers, Testers and Release Management team
  • Controlled phases like Project Planning, Scheduling, Estimations, Risk & Defect management
  • Created documentations like SOW, RFP, Project Plan, WBS, Weekly/Monthly reports, MOM, Dashboards, IRD
  • Used Agile methodology during the development of the project.
  • Followed ITIL process for managing incident & change management processes

Confidential

Project Manager

Responsibilities:

  • Owned end-to-end deliveries & releases for Telecom Billing Applications
  • Established the development standards through effecting communications with client/stake holders/partners
  • Successfully managed all the phases of Project Life Cycle (SDLC) and delivered the solutions
  • Dealt with various stake holders & vendor team involved in project execution process
  • Responsible for managerial activities like defining Goal Setting, Annual Appraisals for team

Confidential

Project Manager

Responsibilities:

  • Drove delivery of various web portals with budget of $2M with 20 resources
  • Managed E2E delivery for application development Projects for US clients like Key Direct Bank
  • Owned the development of POCs and dealt with Business Development & Pre Sales Team
  • Led client calls, Demos as well as development of White Papers, Case Studies, Sales Deck, and Mailers etc

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