SUMMARY:

• Dynamic Delivery / Operations Manager Committed to Optimizing Organizational Processes, Measurement Systems, and Complex Infrastructures to Maximize Results in Consumer Finance, Mortgage, and Business Services Operations
• IT Operations Leadership Financial Services Enterprise Data Services Program Management
• Organizational Change Management Best Practices Project Risk / Scope Team Building Advanced Analytics Project Delivery Trends Tracking Quality Assurance / Control
• Process Re - Engineering Business / Technology Implementation Data Governance
• Vendor Negotiations Resource Allocation Process / Productivity Optimization
• Highly Accomplished Program/Portfolio Manager who makes sound decisions to reflect positively on multi-site IT operations to promote growth-focused Financial Services initiatives and seamlessly align with a company’s strategic vision, value, and goals.
• Out-of-the-Box Thinker who offers solutions-centric critical thinking for insightful, change-oriented results while contributing cutting- edge technical skills and up-to-date trends awareness.
• Top-Performing Thought Leader who rises above IT / business challenges to improve the bottom line and attain winning outcomes, including quickly adapting to evolving marketplace scenarios. Proficient is budgeting, Financing, risk assessment and controlling the project within budget and the time.
• Good knowledgeable of computer networks, hardware, software applications, ERP & CRM , software development, databases and retail solutions.
• Instrumental in managing API Program and complex projects with heterogeneous upstream/downstream systems.
• Excellent Communicator who develops synergistic relationships with decision-makers, business / IT peers, stakeholders, and clients, and who leads peers by example and with ethics and integrity.

TECHNICAL SKILLS:

Operating Systems: Windows 10, UNIX (Sun Solaris/HP/AIX), Linux, MAC

Languages: C, C++, JAVA, PL/SQL, Visual Basic 5.0/6.0, Power Builder 6.0, SQA Basic, TSL, 4Test

Web Technologies: HTML, XML, XSL, EJB, Perl, Java Script, ASP, VB Script

Databases: Oracle 6.0/ 7.x/8i/11g, Access 95/97/2000/2010 , SQL-DS, SQL Server 2016, Sybase, Netezza

Oracle Tools: Designer, Developer 2000, Forms 4.5/5.0, Reports 2.5, 3.0, SQL*Plus

Methodologies: Waterfall, Agile, Scrum, Kanban, Lean Six-Sigma, Critical Path Method (CPM)

Protocols: TCP/IP (SMTP, HTTP, FTP, RLOGIN, TELNET), X/Y/Z/Hermit Modem Protocols

Documentation: Microsoft Excel, Word, PowerPoint, Visio

PM Tools: MS Project Professional, Clarity Workbench, Slack, Rally, JIRA, Confidential Rational Doors, Remedy, MyServices, PLANiT (BCP & TCP), Rational Clear Quest, MS Visual Studio Team ServicesCA PPM 15.3/15.5, Open Workbench 2.0/2.1

Virtual Tools: Citrix, VMWare

Other Tools: Lotus Notes, MS Outlook, SharePoint, WebEx, Zoom, Clear Case, Filedglass, Remedy, xMatters, Alarm Messages, Crystal Reports 8.0, Wildcat Navigator, TestTrack 6.5, Ghost 7.5, Winrunner, Rational TeamTest, Install Analyzer, Salesforce, Power BI

PROFESSIONAL SYNOPSIS:

Confidential, Columbus, OH

Digital Program Manager | API Product Manager

Responsibilities:

• Development of a robust project charter in partnership with the Business Lead/Project Owner, detailing: project objectives; baseline assumptions for scope, schedule and budget; business case; measures of success; risks and assumptions; and resource requirements.
• Conducted API Security workshops to align with Enterprise User auth architecture.
• Responsible to deliver SAML2, Proprietary SSO to PINGFed and Clear Trust to PING migration projects.
• Developed and tracked budget in CA PPM while managing monthly cost plans.
• Reviewed and vetted content strategy to ensure alignment with client expectations and full outreach potential.
• Delivered Web Modernization project from monoliths and re-platforming features into re-usable micro-services and APIs.
• Responsible to deliver Modern Web & Go-To-Market API projects in Agile ASDm (Accelerated Solution Delivery Method) framework.
• Defined API product roadmap and created backlog in conjunction with key business partners in delivering key Life Insurance products including Property, Casualty, Annuities, Disability, and Supplemental Insurance.
• Set criteria for outreach and placement standards and facilitated Big Room Planning Session to delineate Basecamp scope and schedule.
• Defined and managed project plans and deliverables for the DevOps evolution across NF Digital portfolio.
• Practiced backlog grooming, release and sprint planning, daily standups, impediment removal and ensured project financial reporting is up-to-date and accurate.
• Delivered NF Server Currency - iMedia application suite from current infrastructure to a Pivotal Cloud Foundry (PCF) as a ‘springboard’ platform to realize speed and efficiency savings in development costs.
• Implementation of Project, Idea, Project Financial Modules and CA PPM functional setup.
• Configuring Open Workbench, load and create custom views, recommending changes in PPM implementation design based on the analysis.

Confidential, Dublin, OH

Delivery Program Manager | Business Operations Manager

Responsibilities:

• Served as the CA Clarity PMO Support Consultant for FannieMae IT department.
• Responsible for assessing CA PPM current state and provide recommendations based upon the gaps aligning with the desired FannieMae’s maturity.
• Analyzed data from multiple sources to deliver services such as business intelligence dashboards and visualizations using software tools such as CA PPM Jaspersoft and Power BI.
• Promoted effectiveness of critical IT projects in compliance with Data Security & Privacy standards.
• Enabled the awareness and adoption of new technologies and/or processes by encouraging leadership alignment, understanding organizational impacts and developing appropriate interventions to minimize business disruption.
• Managed legacy General Ledger (GL) system roll out to ERP and implemented Enhanced Controls Module (SOX compliance) in Salesforce.
• Executed CRM pilot initiatives and evaluated their impact on productivity of loan origination application integrations.
• Effectively tracked Agile Planning and Portfolio Management with Visual Studio Team Services.
• Led major HR processes improvements to achieve strategic objectives including Workday transformation.
• Conducted feasibility study of establishing a call tracking system in HR.
• Led capture and proposal efforts on Fannie Mae Support Task order, $1.5M wins and ensured contract SLAs, KPIs and obligations are met.
• Completed a current state assessment; executed Enterprise Data Services strategy and digital roadmap.
• Improved team efficiency by 85% with the definition of a business & data analysis practice including standardized processes, reusable templates and extensive mortgage securities / data warehouse training.
• Partnered with Fannie Mae to reduce cost associated with physical hot-site recovery strategies by utilizing BYOD and virtualization.
• Delivered PoV (Proof of Value), PoC (Proof of Concept) & PoT (Proof of Technology) projects across various Industrial clients including Pratt & Whitney, Honda & CSX.
• Effectively introduced SOS (scrum of scrums) using innovative swim lanes, utilized portfolio management in rally to bring status of all the projects under single roof.
• Delivered project of peak $70M with peak of 120+ onshore and offshore resources.
• Prepared story board for Property and Casualty (P&C) Insurance Processes including for Claims, New Business, Policy Administration, Underwriting, and Quote.
• Facilitated on-call 24/7 Enterprise Command Center production issues triage and business decisions.
• Established the PMO as a broader center of excellence providing project management services to both functional areas of Confidential Analytics Center and other operating groups on a global basis.

Confidential, Polaris, OH

Global Delivery Manager

Responsibilities:

• Authored Public Health Emergency Preparedness (PHEP) Program roadmap to Confidential, catalogued existing systems and prepared stakeholder communication plan.
• Created CRM project charter for Behavioral Health (BH) Domain that describes information structures and vocabulary used to communicate information pertinent to the continuum of behavioral healthcare delivered to persons or populations.
• Served as a Agile leader and developed the roadmap for all teams to evolve towards predictive velocities.
• Delivered significant contributions in winning RFP contract with Ohio Department of Commerce (ODOC).
• Responsible to ensure the team is following Agile ceremonies like Daily stand ups, Story grooming, Sprint planning, Release planning, Capacity planning, estimating the velocity with story points, Sprint review and retrospection.

Confidential, Columbus, OH

Release Manager Scrum Master

Responsibilities:

• Managed the successful completion of various software development projects over a range of software utilizing .NET, Java, HTML, CSS, Javas script, and SQL components.
• Interfaced with Confidential, Hillsborough School & Huntington Bank to collect the scope of ETL projects and delivered on time and within budget.
• Successfully managed three Scrum teams to ensure code delivery and applicable work products.
• Demonstrated talent with the use of story cards to estimate, prioritize, and plan all agile projects.
• Managed all aspects of Agile development through Scrum processes and provided daily communications, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate.
• Identified, tracked and monitored projects 24/7 and communicated project-related issues, scope changes, variances, constraints and contingencies that may arise during projects implementation.
• Established a new self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes introduced.
• Deep dived into the technical stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems.

Confidential, Polaris, OH

Info1 Project Manager PMO Project Manager

Responsibilities:

• Successfully led internal, D-Comm, PI and Technology upgrade projects.
• Managed conversion activities ensuring key milestones are met in accordance with time plan and agreed SLAs with minimal risks.
• Proactively coordinated with PMO on strategic initiatives and enterprise releases.
• Developed project plans based on specifications provided by the Portfolio Management staff and managed effective execution of the initiatives.
• Successfully delivered Mortgage Service Platform Conversion project on time and within budget.
• Managed a 5-member team outsourced to TCS to deliver the work order.
• Identified resource availability shortfalls and found solutions, achieving a 100% operational commitment rate supporting a fast-evolving, highly complex EDW environment.
• Managed the preparation, planning, and post-mortem activities for all heritage Chase Mortgage data testing.
• Managed chargeback allocations at the overall project level, allowing PMO project managers to appropriately allocate costs to funding departments.
• Managed third party relationships including attorneys, appraisers, title companies, investors and mortgage software vendors.
• Coordinated with PMO on daily health checks and SIT testing efforts.
• Acted as a primary resource in resolving the data feed issues on INFO1 production servers.

Confidential, Phoenix, AZ

PMO Project Manager| Product Manager

Responsibilities:

• Continually managed risks and issues, including developing mitigation plans.
• Interfaced among GDS across the U.S., EMEA, LAC, and Canadian global markets.
• Managed the development of new PC Product Purchase Express and end-end delivery in US market.
• Developed new SOPs for Servicing to support merchants and address product issues with workarounds.
• Led strategic Bankcard Certifications while contributing to the specifications delta and the certification completion that encompassed key FDMS, PTI, VITAL, GLOBALPAY, and LYNK processors.
• Directed product development team in building External PIN Pads (SPED) following Canada Interac Regulations.
• Assisted PMO to stand up network remediation project and facilitated, procured, and developed the Network Event Management System (NEMS/ICS) training module for the Network Disaster Recovery Team.
• Improved internal client satisfaction from 2.1 to 6.8 on 7-point scale (97% customer satisfaction).
• Oversaw all projects in the PMO including business, IT, PC Product, travel & compliance, and strategic initiatives.
• Redesigned call-to-resolution model to improve support from 125 tickets resolved daily to 200.
• Conducted analysis on each project to determine ROI and viability of project undertaking before presenting it to the Steering Committee.
• Manager in charge of continuous development and oversight of core PMO process that power product development and launches which include: New Product Development stage-gate process, Change Request/Management, Risk Management, Project Management planning.