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Project Management Analyst Resume

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OBJECTIVE

I am actively seeking project management analyst or supervisory position in the IT field.

QUALIFICATIONS

  • Self-motivated, reliable, and dependable individual
  • Good time management skills
  • Professional as well as project-oriented leadership skills
  • Provide high customer relationship and interpersonal skills
  • Extremely detail-oriented with the ability to organize and prioritize multiple tasks
  • Ability to work independently with high level of enthusiasm for meeting company goals and objectives.

SKILLS

Software: Knowledge of Microsoft Office Suites 2007/2010, Microsoft Visio, Exchange 2003/2008/, Norton/McAfee Security Utilities, Symantec Security Utilities, SQL, HTML, VMware

Hardware: Workstations/Laptops (DELL, HP, IBM), Printers and Scanners (HP, Epson, Fargo, Lexmark, Ricoh), Plotters, SCSI, motherboard, Hard Drive, Memory, Graphic Cards, Network Cards and other devices.

Operating Systems: Windows 2000/XP/7, Linux Ubuntu, Mac OS X, Microsoft servers 2003/2008

Networks/Protocols: LAN/WAN, Telnet, HTTP, TCP/IP, DHCP, DNS, WINS, FTP, Cisco VLAN, RIP, NAT, Telnet, routers, hubs, switches, SMTP, POP3, network cabling, NIC

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

July 2007 - present

Project Management Analyst

  • Serve as a project manager liaison between Target Corp and CompuCom
  • Responsible for planning and execution IT projects
  • Manage computer Refresh project for 2000+ computers at Target’s HQ location
  • Supervise and lead a team of six daily
  • Define and Manage project schedule and scope
  • Report project status to key stakeholders in weekly status meetings
  • Manage computer inventory to ensure adherence to defined project schedule

Technical Support Analyst

  • Troubleshoot hardware and software, printer errors
  • Re-image systems, install software
  • Install memory, Hard Drives, motherboard, etc.
  • Utilizes HP Service Desk software for logging and tracking incident tickets
  • Replace mother board on laptops and desktops
  • Troubleshoot and resolve Windows XP operating system issues for end users
  • Troubleshoot HP, Ricoh, and Lexmark printers with hardware or networking problems
  • Optimize system memory, disk and application performance in Windows XP
  • Diagnose Hardware issues
  • Provide monthly Cisco IP telephony Server backup
  • Provide mirror backups to six servers at the data center
  • Coordinate and complete hardware projects

Confidential, Bloomington, MN

June 2006 – July 2007

Technical Support Analyst

  • Target Corporation
  • Provided technical support for software, hardware or combination of the two
  • Executed installations from Target headquarters to remote location store sites
    • Utilized SMS/FTP/Remedy technology
  • Reset user passwords and created new user accounts in active directory
  • Served as a central point of contact for store personnel or on site technicians
  • Performed troubleshooting for completed installations
  • Developed documentation to support installation as required
  • Utilized Remedy software for logging tickets for issues with installations
  • Escalation of issues to Target and Ajilon leadership when necessary

Confidential,MN Jan 2004 – June 2006

Medical Assembly Team Lead/Coordinator

  • Supervised employees on medical production line
  • Determined the placement of new employees
  • Enforced quality policy on the production assembly line
  • Helped troubleshoot computers and medical equipment
  • Trained team members on software applications such as MS Office and SAP on different platforms

EDUCATION AND TRAINING:

BS Business Management,
BS Computer Science

  • CompTIA 601
  • CompTIA A+ IT Technician
  • DELL Certified
  • Microsoft Certified Professional

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