TECHNICAL SKILLS:

• Project Management
• Service Delivery
• Technical Training
• Project Planning
• Enterprise Cost Analysis & Budgeting
• Project Budget Management & Reporting
• Resource Management
• Enterprise PMO establishment & Improvement
• Software Development Life Cycle
• Project Management Life Cycle
• Technical Documentation Creation
• Problem Solving
• Solution Design
• Successful Leadership Skills
• Effective Communication
• Technical Analysis & Support

PROFESSIONAL EXPERIENCE:

Confidential, Addison, Texas

Project Manager

• Create and review project proposals to determine scope, budget, procedures for accomplishing projects, and allotment of available resources.
• Manage project financials and conduct on - going reconciliations of resources while ensuring adherence to quality standards to maintain project deliverables.
• Coordinate with resource management to assign duties, responsibilities and scope of authority. Integrate any/all team sub-plans into a larger master project plan.
• Clarify program objectives; analyze current operational procedures; identify problems, and provide solutions
• Establish, schedule, and facilitate regular status meetings with project personnel. Document agendas and minutes for all status meetings and assign action items as appropriate.
• Recognize early warning signs of project schedule creep and realign resources and work items to maintain delivery milestones
• Effectively manage issues, proactively escalating to project and departmental leadership to mitigate risk.
• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budget.
• Prepare and present project reports for C-level and direct management, client, and other stakeholders.
• Participate in technical assessments and business process workflow review and documentation. Identify and document opportunities to increase efficiency.
• Promote a culture of success, pride, performance, discipline, and creativity.

Confidential, Dallas, Texas

Project Manager

• Ensured project standards, methodology and best practices are followed and consistently applied
• Lead project teams and related implementation activities through all project phases
• Resolved project issues and mitigated project risks
• Managed project scope, budget and change control process
• Realigned resources and work efforts to avoid or recover from project schedule slip
• Developed detailed project plans that define key activities, timelines and resource requirements
• Supported clients with requirements definition, project definition, and project planning
• Assisted with analysis, design, testing, system documentation and user training
• Maintained relationships with key business and IT stakeholders and manage expectations
• Analyzed outside vendor products; developed initial business case, cost benefit analysis and project implementation strategies
• Provided periodic status reports to senior management
• Developed and maintained a detailed understanding of business processes, applications, customer needs and priorities

Confidential, Addison, Texas

Project Manager

• Managed infrastructure and software development projects
• Collaborated with multiple business units to clarify program objectives, analyze current operational procedures and identify problems, to provide solutions
• Participated in Kaizen sessions for business process workflow review
• Defined detailed requirements through product development and other functions to support project teams
• Directed enhancement process including requirements, testing, and ongoing maintenance and production support
• Determined technical feasibility of requested system enhancements and managed schedule for approved enhancements
• Prepared workflow charts and diagrams to evaluate operational effectiveness, developing new systems to improve production or workflow as required

Confidential, Richardson, Texas

Business Analyst/Project Engineer

• Managed multiple technical projects, including Windows Server/Active Directory solutions, routing and switching solutions, and VoIP solutions
• Managed Tier One support team for first level of support; phone and onsite support
• Analyzed and prepared technical analysis for Hardware, Software, and Networking solutions
• Trained employees and end users on software

Confidential, Dallas, Texas

Business Analyst/Project Manager

• Managed installation and implementation projects for Point of Sale software solutions, hardware, and networking equipment
• Provided software and hardware maintenance service support, including onsite and phone support, for Point of Sale Software
• Trained employees and end users on software

Confidential, Dallas, Texas

General Manager

• Provided ownership with accurate and manageable reporting, including cost reports, profit & loss reports, and labor reports
• Managed Maintenance, delivery, staff scheduling, and multiple levels of staff

Confidential, Dallas, Texas

Security Engineer

• Provided pre-sales support, product demonstrations, held technical advisories, and led installs of network security tools, encryption solutions and network appliances.
• Generated network vulnerability assessments for large and small companies while assisting with consultation for provision of appropriate network and e-business security and encryption solutions.
• Offered multiple levels of technical training for commercial, as well as, state and local government sales representatives

Confidential, Richardson, Texas

Systems Engineer/Technical Trainer

• Provided product demonstrations and discussions with nation-wide Fortune 100 enterprises and Managed Service Providers and sales representatives.
• Conducted Network vulnerability analysis in Fortune 100 enterprise production environments based on security policies including consultation for securing networks, and completion of RFP’s and technical specification documentation
• Delivered Network Security appliances driven by Intrusion Detection systems, firewalls, and vulnerability assessment software tools powered by Linux and Windows operating systems to Fortune 100 enterprise customers and provided necessary follow-up support for those products
• Managed the technical relationship with the customer engineers and senior management and Confidential Product Management and Sales
• Developed and conducted in-house and on-site technical product seminars and training sessions varying from three hours to five days in duration which included audiences of up to twenty people comprised of senior network engineers, sales personnel, and mid-management staff.
• Developed tailored lesson plans, handouts and practical exercise materials for ODS Networks/ Confidential products (SecureNet Pro, Kane Security Analyst, Kane Security Monitor, Checkpoint Firewall, SecureCom hardware network appliances)
• Provided technical assistance related to networking products including Ethernet, FDDI, Token Ring, ATM and software products concerned with network management and security