Program Lead/Project Manager Resume

SUMMARY:

10 plus years of experience in leading and managing enterprise IT and Healthcare IT projects.
Experience in analysis, design, development, research, implementation and testing of Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, Association Management Systems (AMS).
Overall program and project management experience which includes but is not limited to managing multi - million-dollar projects, research and integration of design strategies, product specifications, development schedules, and user expectations into product capabilities for project completion, project and business risks, project objectives/scope.
An in-depth knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).
Experience creating detailed project plans, schedules, risk logs, issue logs, communication plans, process flows, user stories as well as working in the multi-cultural environment.
Excellent communication skills, a proactive team member and dynamic leader.

TECHNICAL SKILLS:

Project Management Tools: Microsoft Office Suite, MS Project, MS PowerPoint, Visio, Crystal Reports, Access Reports, JIRA, VersionOne

Hands on experience with: MS CRM Dynamic, Salesforce, Visual Studio, SharePoint, Office 365, IBM Blueworks, Remedyforce, Workday

Databases: MS SQL Server, Oracle, MS Access.

Programming: C, ASP.Net, C#. XML, HTML, CSS, ASP, Visual Basic Script, JavaScript, JQuery, Ajax, Java.

PROFESSIONAL EXPERIENCE:

Program Lead/Project Manager

Confidential

Responsibilities:

Overall responsibility to provide Confidential Project Management, monitoring and analysis, strategy, enterprise architecture and planning support for Interoperability, Imaging and Integration areas.
The scope of the work includes deploying Confidential to all VA Medical Centers, Outpatient Clinics and other approved users of VA EHR functionality.
Coordinate with project sponsors to determine project scope and vision with each Task Order .
Ensuring projects are managed within agreed upon cost/profit, schedule, and technical parameters.

Program Lead/Project Manager

Confidential

Responsibilities:

Overall responsibility for vision and roadmap for various Salesforce and other related systems/applications, implementation of IT projects across VA.
Pivotal in acquiring and maintaining Full Authority to Operate (ATO) for Salesforce at the agency based on Confidential security standards.
Instrumental in establishing and growing the Customer Outreach program for spreading awareness of Salesforce Confidential Center Services, which resulted in a five-fold increase in customers using the platform from
Scrum Master for delivering on-time and on-budget solutions that met requirements and added value to the projects.
Managed a team of 15 - 20 members, venders and clients.

Confidential

Project lead

Responsibilities:

Designed and implemented the Information Technology Service Management (ITSM) Tool (Incident, Change, Problem and Release Management) in Salesforce for support team in order to handle and escalate tickets in timely manner based on Service Level Agreements.
Led and won the Capability Maturity Model Integration ( CMMI) for the Signature Tracking and Repository System project.
Won an for Innovative Customer Service while supporting the Agricultural Research Service (ARS) projects as a team. This was ed to our team for coming up with a unique solution, a portal that helps all the functional areas of ARS to enter, manage and track requests from their customers from all over the country.

Sr. IT Specialist

Confidential

Responsibilities:

Integrated and maintained COTS/SaaS applications (Salesforce, SharePoint) in support of IT goals, objectives and tasks ensuring optimum usage within the Confidential environment.
Member of the Change Advisory Board (CAB) Team for implementing ITSM standards and policies making sure that all the internal processes follow Incident, Change and Release Management processes.
Performed Change Management Process to in corporate any requirements enhancement resulting from feedbacks. Provided technical support to end users and resolved day-to-day operational/technical issues.

Sr. Associate

Confidential

Responsibilities:

Successfully designed and developed various Tax and Assurance based web sites.
Assumed responsibility for ongoing technical maintenance and support for assigned applications. Analyze, debug and revise existing system logic difficulties and documentation as necessary. Defects resolution and Integration testing.
Prepared and presented user al services such as workshops, demos and sessions for assigned software and applications.

R&D Engineer

Confidential

Responsibilities:

Worked on the design and development of a new immunology analyzer, which is a fully automated computer-controlled ELISA based.
Prepared design inputs for: Graphical User Interface (GUI), Software Requirement Specification (SRS). Algorithms for embedded coding using Smart draw tool.