Projects Team Manager Resume

SUMMARY

EDUCATION

Bachelor of Arts, 2005
University of Rhode Island
Major: Psychology

SKILLS:
Advanced Proficiency in all of the following: Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Access, OpenOffice, Adobe Dreamweaver

Certified Scrum Master,
Knowledge of Agile and Waterfall ,
HTML,
CSS,
Strong Computer (PC and Mac) Skills,

Client Relations,
Document Management Systems,
Grant Proposals,
Event Organizing,
Fluent in Swahili.

EXPERIENCE

Confidential,Warwick, RI Oct. 2011 – Present

Projects Team Manager

Runs the Project Management department for a mid-size software development company
Responsible for the supervision of several direct reports
Responsible for ensuring that Scrum is being followed for all major projects
Leads Daily Stand-ups, Sprint Planning, Sprint Review and Sprint Retrospective Meetings
Excellent organization, presentation and administrative skills
Ability to garner respect from cross functional teams
Ability to elicit cooperation from many departments, including Senior Management, Clients, and other departments

Confidential,Warwick, RI Nov. 2010 – Oct. 2011

Project Owner

Ran multiple projects simultaneously, from small projects involving building internal tools, and larger projects building entire websites
Oversee all steps in the product design process from conceptualization, detailed user interface, functional design, through implementation and usability testing
Managed teams of 6-10 people from all departments (software developer, UX designer, Product Manager, etc.)

Confidential,Warwick, RI Nov. 2009 – Nov. 2010

User Experience Analyst

Represent the "User Experience," - translate customer requirements into defined specifications for the software developers to build responsible for taking insurance certificates from clients and preparing them for display on the website
Work with marketing, product management, product development and users to design innovative, industry leading products
Oversee all steps in the product design process from conceptualization, detailed user interface, functional design, through implementation and usability testing
Analyze user research & understanding to define appropriate functionality and product requirements to drive future redesigns
Define and design User Experience Architectures (comprised of wireframes, sitemaps, interaction flows, and prototypes) for desktop and online applications as well as web and mobile experiences

Confidential,Warwick, RI Oct. 2007 – Nov. 2009

Product Analyst

Work with travel insurance products as well as different websites
Responsible for taking insurance certificates from clients and preparing them for display on the website
Responsible for reviewing insurance certificates and interpreting coverage
Work in a largely client relations role, managing clients expectations and taking client demands to Senior Management
Act as Product Expert for all other departments, including development and quality analysis

Confidential,Providence, RI Dec. 2006 – Oct. 2007

Claims Analyst

Worked with regular business and Medicare claims
Responsible for approving or denying payment of claims
Handled large volume of claims
Knowledge of medical coding and billing

Confidential,Africa June 2005 – Oct, 2006

U.S. Peace Corps

Lived in rural village without running water or electricity
Communicated with Host Country Nationals in Swahili
Taught English and Cooking/Nutrition
Knowledge and experience with grant proposals, including planning, searching for data and resources, writing and packaging a proposal, submitting a proposal to a funder, and follow-up.
Taught HIV/AIDS Education and organized massive testing events for Host Country Nationals
Worked with bio-intensive gardening, crop diversity, and introducing fruit trees to village

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