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Account Manager Resume

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SUMMARY:

  • Padu Subramanian has over 13 years of experience in IT consulting and outsourcing services, particularly focusing on business development, customer relationship management, project delivery, operational excellence and driving strategic growth for IT organizations. Highly competitive and aggressive, excellent management skills, passionate, articulate and result oriented.
  • Proven record in building and managing C - level and executive level relationships and exceeding customer expectations
  • Preparing executive level metrics and dashboard, tracking and reviewing issues and risks
  • Focus on business development, meeting profitability targets, project and people management
  • 5 + years of Account Management experience in selling IT services across various technologies
  • Provide thought leadership, lead strategic initiatives towards account development
  • 7+ years of experience in Project Management in leading small to large sized teams for application development and maintenance including Fixed Bid and T&M projects
  • Hands on experience in creating models for development and production support organizations leveraging various outsourcing models across multiple geographical locations
  • Extensive experience in all phases of software development life cycle, production management, project governance, audits
  • Proficient in preparing proposals with emphasis on delivery excellence, process improvements and cost reduction
  • Over 12 + years of experience with Cognizant Technology Solutions (NASDAQ:CTSH), US and India Operations as an Account Manager and Project Manager. Over 7 years of experience in US in multiple customer facing roles across Insurance and Investments domain.

PROFESSIONAL EXPERIENCE:

Account Manager

Confidetial
  • Account Manager for Investments and Home Loans portfolio for a leading Insurance account in US
  • Increased revenue by nearly $5 million over a span of 4 years
  • Maintained executive level relationships and utilized strong ability to sell solutions by fostering partnerships
  • Maintained high levels of profitability, managed costs
  • Penetrated into multiple areas within Investments (Securities, Derivatives and Real Estate) and Mortgage (Forward and Reverse Mortgage) showcasing all the IT service offerings
  • Managed multiple development and support projects using a variety of technologies
  • Leading a team of 30 onshore and over 100 offshore individuals.
  • Exceeded customer expectations by working closely with clients to identify their needs and challenges by providing cost effective customized solution offerings
  • Created outsourcing models for providing multiple levels of support including incident management, problem management, development and enhancements
  • Motivating staff to peak performance levels and conduct performance evaluations providing clear goals and targets
  • Project Manager for development of complex web based systems across various technologies in the insurance and financial domain.
  • Hands on experience in leading cross functional teams across IT and business groups, creation of project plans, estimations, status reports, performing issue and risk assessment, handling change/defect management, project costing and resourcing.

PMO Integration Manager

Confidetial
  • PMO Integration Manager for a large Insurance company in the US during the acquisition of another Life and Annuity Insurance company - project goal is to remove and replace with legal names and logos of the acquiring company and its entities, across various channels of selling and servicing policies.
  • Leading a matrixed team with a peak size of 8 in performing PMO activities related to application integration
  • Single point of contact for IT PMO, AD and QA teams for all project status, issues and risks
  • Generate executive level status reports, dashboards and preparing OMM’s
  • Update project plans, milestone reports, action item lists, assessment reports for the senior management
  • Maintain financials of the entire project, revenue projection reports, and variance report between accruals, actual and forecast.
  • Define project charters, resource (people, software and hardware) planning, risks and mitigation plans, identify issues and get them resolved by partnering with stakeholders
  • Conduct review board meetings, participate in SDLC phase gated reviews

Project / Technical Lead

Confidetial

  • Project lead for multiple applications providing information on policies and claims, demographic information, financial data processing for group life insurance of large organizations
  • Managed team of 2 onshore and 6 offshore individuals in performing application development, maintenance, reporting and testing activities
  • Performed business requirements gathering, analysis, design, development, testing and deployment support.
  • Experience in technologies like Visual Basic, PowerBuilder, Java, Oracle, MS SQL server
  • Team lead for various projects across multiple technologies in various verticals like Media and Entertainment, Telecom and Retail domains
  • Developed and maintained Point of Sale systems for a major Retail giant in Guam, Australia and Japan using PowerBuilder and Oracle.
  • Developed and maintained applications for a major telecom company in Japan to provide DSL services using Java and Oracle.
  • Developed applications for a Media giant in US to help agencies buy spots in TV and Radio programs by creating campaigns using PowerBuilder and Sybase
  • Conducted training programs for several associates across various technologies

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