PROFESSIONAL SUMMARY:

• A distinguished IT Manager having extensive experience in project management in Manufacturing, Energy (Oil and Gas), Utilities & Healthcare domains.
• Managed various Application Development (AD) and Support (ASM) engagements for prestigious clients - GE, Confidential, Thames Water, Confidential Confidential, Confidential, Confidential, and Confidential .
• 19 Years of total IT experience with 12+ years of Project Management experience involving global delivery.
• PMP, ITIL and Agile Scrum Master Certified.
• Proven track record of successful delivery of complex development projects with high quality, on time and within budget.
• Experienced and proficient in setting up managed services engagements for various clients involving global delivery. This includes Transition Management, setting up ITIL processes and Service Delivery.
• Experienced in managing projects in various technologies like .NET, JAVA, SAP, JDE, Maximo, Mainframe, etc. with extensive hands-on experience on Mainframe Platform.
• Account/relationship management, business growth, coordination with various functional teams for timely & quality Delivery.
• Involved in pre-sales activities including RFI responses, RFP, Proposals and presentations.
• People management: Career planning, skill development, motivation, mentoring and rotation planning.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Sr. Project Manager

Responsibilities:

• Manage multiple projects within ITMP program. Some are complete rewrite projects with significant feature enhancements.
• Define and standardize processes for ITMP.
• Conduct planning sessions to finalize scope and plan for each project.
• Calculate budget requirement for offshore - onshore and hybrid models (vendor and client). Submit Budget and resource plan for approval.
• Prepare project plan with high level and low-level schedules, track mile stones and delivery status
• Project kick-off involving SME’s, BA’s, Architect, QA and development team.
• Coordinate with offshore and onshore teams for delivery of the project.
• Coordinate with QA team and SME’s for Testing (UAT) and production deployment.
• Rewrite projects are executed as development projects using Agile Scrum methodology.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Project risk and issue tracking.
• Project communications and status reporting including Monthly steering committee meetings.
• Budget tracking and reporting.
• Project scope management.

Environment: .NET, JAVA, Mainframe, MS-Project

Confidential, Findlay, OH

Project Manager

Responsibilities:

• Responsible for multiple projects& Staff Aug engagements at MPC (outside of base support).
• Pricing and SOW preparation for all new engagements and change orders for renewals.
• Project plan preparation and tracking the project progress and budget.
• Stake Holder Management, Status reporting and Account mining.
• Resource planning, on-boarding of new resources.
• Invoicing.

Environment: Mainframe, Java, .NET, SAP

Confidential, Houston, TX

Hyper Care Manager

Responsibilities:

• Hyper Care Manager: End-to-End delivery responsibility for Hyper Care Phase.
• Making sure smooth deployment of the new GROW application to all the stores (2000+ in number).
• Setting up the processes for handling end-user issues, incident management & change management.
• Stake Holder Management - IT, business, store users, etc.
• Handling all the issues during deployment and post deployment till the end of Hyper Care Phase.
• Coordination between IT project team and business to prioritize the issues, defects and changes.
• Making sure knowledge transition and proper hand over between project and support teams.

Environment: .NET, Azure

Confidential, San Ramon, CA

Project Manager

Responsibilities:

• Managing the end-to-end delivery of this critical development project following CPDEP methodology ( Confidential Project Development & Execution Process).
• Preparing project plan in MS Project.
• Coordination between development team, BA, and other stake holders for successful delivery of the project.
• Coordinating and securing approvals of the architecture review team.
• Tracking project progress and budget.
• Authored all the project management artifacts.
• Ensuring all the CPDEP deliverables are completed.
• Chairing phase gate review meetings and securing approval to move to next phase of CPDEP.
• Weekly and monthly governance meetings with IT manager and Business Sponsor.
• Handling customer issues and escalations.
• Ensuring coding standards are followed and code metrics are met.
• Risk and Issue management.
• Apart from this project, handled 3 other managed services engagements with global delivery model for Confidential .
• Involved in Proposal preparation and presentation.
• Responsible for SOW preparation, knowledge transition and providing SLA based support services.

Environment: .NET 4.5, MS-Project, HP PPM, CPDEP, HP ALM, MS Project

Confidential

Service Delivery Manager

Responsibilities:

• Transition planning and execution: resource on-boarding, transition planning, process definition, metrics base-lining, control gates sign-off and moving into steady state.
• Involved in RFP responses and presentations for this managed services engagement.
• Implementing ITIL processes (incident management, service request management, problem management, change management, etc.) for the global delivery model involving 24 X 7 support.
• Shift planning and work distribution to global teams.
• Weekly review meetings with IT managers and Business.
• Monthly governance meetings to review the SLAs and KPIs.
• Handling customer issues and escalations.

Environment: Maximo, Remedy

Confidential

Project Manager

Responsibilities:

• Planning and delivery management for various testing projects in Pharmacy Benefits
• Management (PBM).
• Transition planning & management to ensure knowledge transition and smooth takeover of the business critical applications.
• Define & Implement Testing Center of Excellence (TCoE) processes.
• Handling customer issues and escalations.
• Scope, Risks and Issues management.
• Monthly review meetings with senior customer stakeholders.

Environment: Mainframe, HPQC

Confidential, St. Paul, MN

Application Support Manager

Responsibilities:

• Was involved in the formation of Application Support Center (ASC) at Confidential . Application support was being handled in silos with each group following its own processes and tools. Grouped the applications to form ASC for better utilization of resources and backup planning. Worked with the ASC PMO to define common processes like call routing, prioritization, metrics collection, standardizing status reports, etc.
• Proactive process improvements to reduce no. of tickets.
• Optimized resources: Cross training of resources for better backup support and providing a common pool of resources.
• Provide 24 X 7 support for business critical applications at Confidential .
• SLA adherence.
• Monthly review meetings with senior customer stakeholders.
• Handling customer issues and escalations.
• Resource mobilization and work allocation for enhancement requests and projects.

Environment: Applications spanning across various technologies involving Mainframes, MQ Series, HP3000, UNIX, JAVA, Wed Methods & JD Edwards, REMEDY.