SUMMARY:

• Accomplished and dedicated project management professional; known for exceptional work ethic and the ability to routinely exceed expectations.
• Proven track record of leading project planning and implementation, proactively identifying and resolving potential roadblocks, and successfully completing projects within deadlines and budgets.
• Possesses outstanding leadership skills, adept at providing the support, direction, and guidance needed to achieve key operational goals.
• Demonstrated success in developing and implementing process improvements, which lead to improved productivity and efficiency levels.
• Effectively manages competing priorities in fast paced, results driven environments.

AREAS OF EXPERTISE INCLUDE:

• Project Management
• Business Analysis
• Agile Methodology
• QA / UAT Testing
• Leadership & Training
• Stakeholder Relationship Management
• Software Development Life Cycle
• Systems Development Life Cycle
• Adaptability & Flexibility
• Vendor Management
• Process Improvement
• Self - Starter

TECHNICAL SKILLS:

Software: MS Office Suite, MS Project, Snagit, MS SharePoint, TrackerSuite, Microsoft Team Foundation Server, JIRA, ServiceNow

Programming: SQL, XML, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Senior Project Manager

Responsibilities:

• Drive complex projects and programs to achieve targeted and measured business goals and key objectives.
• Coordinate and schedule resources across multiple organizations to align project requirements with business goals and objectives.
• Identify, monitor, report and escalate project-related issues to achieve timely resolution.
• Develop and implement corrective action plans to mitigate impact to project schedules and overall business objectives.
• Utilize project tracking tools and systems to accurately document milestones completions, project issues, corrective action plans, project jeopardies, and overall project completions.
• Maintain excellent communication with Functional Team Members and Direct Management to ensure early identification of issues a timely reporting of status.
• Ensure all processes are documented and efficiently working for the project.
• Oversee all transition and transformation planning, execution, reporting and related escalation management.
• Participate and oversee that all relevant governance meetings are held.
• Responsible for the development of a PMO department to include implementing project management discipline across multiple groups.
• Analyzing data and effectively communicate project status to multiple stakeholders.
• Manage and report on projects in the funnel and the project portfolio.
• Develop standard templates, project plans, standard processes, and operating routines.

Confidential, Lawrenceville, GA

Temporary Senior Project Manager

Responsibilities:

• Introduce and develop standard operating procedures (SOPs) process to document team job functionalities and duties.
• Develop and implement process improvement plan for Enterprise Mobility Management (EMM) file generation for the Connected Home department.
• Create Issue Tracker log using responsibility assignment matrix (RAM) to accurately assign outstanding requests to team members.
• Facilitate regular communication between department team members and stakeholders regarding outstanding request progress and issues.
• Perform user acceptance testing (UAT), as needed for open enhancements and defects.
• Identify current process gaps; create and track ServiceNow incidents to close any identified gaps for continuous process improvement.
• Serve as liaison between business sponsors, stakeholders, developers, DBAs, and internal and external customers regarding enhancements, issues, concerns, and projects.
• Implemented ServiceNow ticketing system for all ticket tracking, project management, and resolution management.

Confidential, Alpharetta, GA

Project Manager & Business Systems Analyst

Responsibilities:

• Managed project teams: created project plans, facilitated and documented project objectives and scope, tracked Systems Development Life Cycle (SDLC) tasks, prioritized team foundation server (TFS) tasks, ensured adherence to project goals, deadlines and budgets, and provided weekly project status updates to stakeholders.
• Tracked project resources to proactively identify and addressed any over - allocation or project delay issues.
• Facilitated regular communication between project team members and stakeholders regarding project progress; coordinated with project team members to ensure project remain on schedule and within scope.
• Created and tracked SharePoint tasks to correct defects and bugs, or introduce code changes to Confidential Xtreme.
• Performed quality assurance testing and coordinate stakeholder and develop meetings to discuss changes or fixes.
• Performed user acceptance testing (UAT) as needed and manage UAT tasks with testers and stakeholders to identify and correct defects or issues prior to monthly code releases.
• Served as the primary liaison between business sponsors, stakeholders, developers, and internal customers regarding TFS tasks, enhancements, issues, concerns, and projects.
• Performed regression testing within a Web4 environment during monthly code releases to confirm that functionality has not been negatively impacted by code updates.
• Submitted change control requests for approval prior to monthly code releases using TrackerSuite. Updated and closed TrackerSuite tickets after post production validation has been confirmed.
• Developed project plans within TrackerSuite to improve existing systems or create new systems or applications.
• Managed change control submissions for Confidential Xtreme, including participating in SDLC processes, pulling all tasks being submitted for monthly change control, and representing Xtreme at monthly call meetings.
• Developed business requirement documents, including user story templates and waterfall or Agile templates, for projects which support enhancements to the Confidential Xtreme Support portal.
• Completed extensive training in Agile methodology.