SUMMARY

Technical Skills

IT-Project Management ¨ IT-Management ¨ IT-Enterprise Apps-Other
IT-Quality/Testing ¨ IT-Enterprise Apps-CRM ¨ IT-Software Dev.-Integration/Migration
IT-Software Dev.-MS (C#, VB, ASP, .NET, etc.) ¨ IT-Software Dev.-Open Source (C, Java, etc.)
Agile Development ¨ IT-System Analyst ¨ Other Skills (MS Office ¨ FileMaker Pro ¨ Visual Source Safe)

Business Skills

• PMP Certification
• Highly proficient Business Development and Implementation Manager
• Project and Program Management of medium to large scale projects
• Premier Customer Relationship Building Skills
• Strategic visionary able to easily partner with the customer to provide a clear Technology Roadmap
• Extremely adept in requirements gathering and analysis
• Proven team player with the ability to deliver projects on-time and within budget

Education

Project Management Certification
Bachelor Degree in Electrical Technology
Associate Degree in Electronic Technology

Professional Experience

Confidential,
IT Project Manager 2009 – 2010
Senior Project Management role on-site at VA Financial Service Center assigned to manage multiple, medium to large-scale projects:

• Managed cross-functional teams in multiple locations nationally
• Assumed the leadership role and successfully completed all planning and documentation within a very short time frame
• All projects were on time and within budget parameters agreed upon
• Managed development in an Agile environment consistently delivering small iterations demonstrating agreed upon functionality

Confidential,Customer Solutions Manager 2004 - 2009
Senior Project Management role focused on Customer/Client ownership for the entire Software Development Life Cycle. Harte-Hanks provides Direct Marketing solutions including proprietary call center applications designed to provide lead data for the Customers field sales teams.

• Successfully managed 25 different Accounts, delivering successful implementations of major call center and Enterprise Applications.
• Responsible for: Requirements Definition, Work Estimates, Project Scope, Communications, Schedule, and Risk Mitigation. All project resources reported to me including Architects, Development Engineers, Test Engineers, and Deployment Staff.
• Managed implementation and delivery of all projects for assigned high tech accounts, matching Client needs with available products to deliver best in class solutions
• Owned the IT relationship with my assigned customers and accounts worked with all internal organizations and the customers to meet the scope, time line and budget commitments
• Maintained system uptime in excess of 99% for all accounts and increased overall customer satisfaction by 10% in each of the last 2 years

Client Applications Manager 2000 - 2004
Software Development Manager with focus on working directly with the Clients to deliver current database, desktop and web applications solutions for assigned accounts. Build and develop a team of Software Engineers to support a rapidly expanding account base while upgrading current solutions to include web interfaces.

• Provided Development Management of all IT systems support for inbound/outbound call center operations for sales lead generation, literature fulfillment, and system campaign reporting
• Migrated 15 of our top high tech accounts to client server applications with EAI environments
• Built and managed a staff of 15 software development engineers supporting more than 50 databases and 100 applications
• Established Software Development Life Cycle processes and procedures designed to improve efficiency and repeatability of team deliverables
• Led a process improvement team that implemented organizational change in support of a Project Management Office environment

Confidential,Development Engineer (contractor) 1998 - 2000
As a contract Development Engineer, I successfully assisted with the Introduction of Digital Camera technology as an accessory to all Dell System offerings. I worked with all departments to ensure success from product selection through product support after sales.

• Implemented usability testing to validate all installation instruction
• Authored all user guides and installation instructions and all test scenarios for product approvals
• “One of the most successful new product implementations at Dell” as stated by the Director of the New Product Department for Desktop Systems.

Confidential,Engineering Manager 1997 - 1998
Provided direction for a team of Systems, and Network Engineers that provided independent support for a new Software Center of Excellence. I participated in the build out of facility including setup and testing of more than 100 workstations, servers both data and web services.

• Produced all processes and procedures for a full Software Development Life Cycle.
• Managed a work center’s Capability Maturity Model (CMM) efforts.
• Led both the network support and test teams in supporting developers
• Developed the service support model for use by all personnel in the Center to report and track all service request for both network and testing support.

Site Manager 1994 - 1997
On-site Manager of Operations and Technical Point of Contact at the IRS Service Center in Detroit Michigan and Austin Texas providing full contract support for Imaging solutions developed by Kodak to support IRS tax processing. I provided total local management of all Eastman Kodak systems from installation, pilot testing, through startup including all technical resources required to support both hardware and software associated with the Imaging solution.

• Coordinated all resources to exceed requested aggressive installation schedules
• Developed full system end-to-end testing for Pilot program that saved the IRS $300K yearly in testing cost.
• The Team consistently delivered above expectations to receive maximum bonuses awarded per the contract.

Service Manager 1990 - 1994
I managed a team of twenty-eight Field Service Engineer providing on-site service support for customers in three states. The teams consistently exceeded all goals for service delivery and customer satisfaction.

TechnicalAssistanceCenter Manager 1987 - 1990
Managed a team of six Service Engineers that provided software and hardware support to Field Service Engineers for designate product line. Modeled support updates to senior management for which I was awarded best in practice and continually increased customer awareness.