Project Manager Resume

Summary of Qualifications

Successful track record of problem solving and taking initiatives to enhance customer satisfaction.
Skilled in conflict resolution, negotiations, performance evaluation, facilitating diverse learning, and building productive relationships with clients and staff.
Strong initiative in decision-making and assumption of responsibilities.
Good communication and interpersonal skill s.
Successful client relationship manager with proven abilities to develop strong working relationships with external clients

Professional Experience

Confidential, Project Manager October 2010 - October 2011

Created Statement of Work, project outlines and worked with business analyst to create requirement documents.
Successfully completed all assigned projects on schedule and effectively managed team members at multiple offsite locations
Scheduled and led weekly clients meeting to review project status, projects risks and project timeline
Managed procurement and inventory for all projects.
Coordinated with production unit to schedule runs times for test and live output production.

Consultant, Confidential, April2007 - November 2010

Provided operational and administrative support for IT Service provider.
Analyzed problems in customer service execution and develop solutions to increase client satisfaction and retention.
Conducted in-depth analysis of business functions, designed a new marketing, communication, and management plan.
Provided necessary coordination to clients, contractors and subcontractors.

Associate, Confidential, Baltimore, MD December 2007 - April 2009

Represented department on T. Rowe Customer Relationship project team. Completed tasked of verifying and updating institutional client's data to new CRM platform.
As a subject matter expert on department trading policies I developed training manuals and electronic presentations; scheduled and facilitated training sessions for new associates and external consultants.
Executed and monitored daily trades for institutional clients while attaining 100% accuracy in trade execution.

Product Specialist, Confidential, Washington, DC October 2004 - May 2006

Successfully migrated 85% of existing retirement plans to EZLink system for electronic transactions and record keeping eliminating the need for paper transactions.
Coordinated & scheduled system's training to equip users with necessary skills which enhanced productivity
Partnered with corporate sales to present and highlight the benefits of EZlink to new clients.
Managed project with IT unit to create a database for tracking client contact and scheduling client systems training sessions.

Sr. Account Manager, Confidential, Rockville, MD August 2001 - October 2004

Maintained ongoing communications with multiple clients and facilitated solutions to address concerns
Project leader for review of department policies and procedure; recommendations resulted in restructuring of Proxy Service department.
Liaison between clients and internal teams for key client initiatives
Performed ad hoc analysis and reports for clients using excel and other business analysis tools

Account Manager, Confidential, Rockville, MD March 1998 - August 2001

Assess client reporting needs and coordinate report delivery as required
Quarterly review of client Master Account List
Provided operational support for clients, including ballot and vote management, account maintenance, and vote report production.

Education and Professional Training
Bachelor of Arts, Social Sciences
Project Manager Certificate Program - Completion Feb '12. Preparing for PMP Exam

Professional training: Leadership, Team Building, Strategic Planning, Operations Management, Time Management, Inventory Control, Customer Service, Negotiations, Project Management
Technical Proficiencies: Microsoft (Excel, Micro Access, Project Management, Visio) Lotus Notes

Additional Professional Experience: Strategic Advisor, Westar Group, Strategic Advisor, Association of Liberian Girls, Board Member, JJ Roberts Alumni Association

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